Business Communications Set 9 MCQs

Q1 | The business letter that neither please nor displease the receiver, but arereceived with interest are known as

good news letter

praising letter

routine letter

all the above.

Q2 | For analysing readability of a communication, ................. is calculated

fischer’s index

pachees index

fog index

any of the above

Q3 | The purpose of a -------------- is to help the management identify thereasons underlying a situation that management already know.

report

memos

letters

circulars

Q4 | Which of the following is /are element of body of a business report?

glossary

cover letter

recommendation

executive summery

Q5 | Which of the following is not an element of front matters of businessreport?

introduction

cover letter

acknowledgement

table of contents

Q6 | Which of the following is not an element of back matters of businessreport?

appendix

list of references

bibliography

conclusion

Q7 | Which of the following is not a basic part of report?

introduction

discussion

executive summery

glossary

Q8 | Which of the following is a basic part of report?

cover

recommendation

title page

glossary

Q9 | ------------ indicates the hierarchy of topics and their sequences.

appendix

list of references

bibliography

table of contents

Q10 | A------------ includes rules for forming compound words, abbreviatingtechnical terms, and writing unusual or difficult words

appendix

list of references

bibliography

glossary

Q11 | Which is NOT one of the three purposes for giving oral presentations?

to persuade

to debate

to build goodwill

to inform

Q12 | Which of the following is an informative presentation?

promoting a new service that your company is offering

convincing customers to upgrade to a higher level of service

demonstrating three successful sales techniques to new employees

entertaining the audience to stroke the customers' egos

Q13 | A presentation designed to entertain and validate the audience is a(n)

persuasive presentation.

informative presentation.

oral presentation.

goodwill presentation.

Q14 | All of the following would be examples of persuasive presentationsEXCEPT

selling a company's service to a new client.

changing an audience's opinion to secure enough votes for an innovative new policy.

stroking the audience's egos to validate their commitment to the organization.

convincing upper management to accept a proposal for hiring additional personnel.

Q15 | Which of the following purposes of an oral presentation is specific innature?

this presentation will cover interpersonal skills, telephone etiquette, and up selling.

this presentation will show that some departments are not providing high levels of customer service.

this presentation will cover customer service.

this presentation will explain why customers are so important to the success of the company.

Q16 | An oral message is preferable to a written one when one of the goals is to

report many specific details of a law, policy, or procedure.

present extensive or complex financial data.

modifies a proposal that may not be acceptable in its original form.

minimize undesirable emotions.

Q17 | The speaker presents questions or issues that both speaker and audiencehave agreed on in advance. This is characteristic of a(n)

powerpoint presentation.

guided presentation.

interactive presentation.

monologue presentation.

Q18 | Good strategies for planning oral presentations include all of the followingEXCEPT

learning about the physical conditions in which you will be speaking.

analyzing the audience and adapting the message to them.

incorporating proper headings and paragraph indentation.

simplifying what you want to say.

Q19 | How many points should you limit yourself to in a typical presentation?

one

three

eight

there is no limit.

Q20 | Which of the following does NOT involve communicating in theworkplace?

answering customer letters

listening to instructions

lifting heavy boxes

working on a team project

Q21 | Which of the following is an example of nonverbal communication?

an online blog where employees in different cities can share ideas

a company logo designed to project the organization's image

an e-mail message reminding employees of an upcoming staff meeting

a phone call from an attorney to a client

Q22 | Effective business communication

decreases the number of positive responses to requests on the first try.

increases reading time.

increases the time that it takes disagreements to surface.

builds a positive image of your organization.

Q23 | Which of the following is an example of an internal document?

a performance appraisal of an employee after his first six months on the job

a corporation's annual report released at the end of the year

a claims adjustment letter that grants a refund to a customer for a faulty product

a price quote for the purchase of new computers

Q24 | Which of the following is an external audience of an organization?

peers

superiors

subordinates

stockholders

Q25 | Organizations expect writing to be professional and free fromtypographical and grammatical errors, so it makes sense to

rely exclusively on spell check software programs.

depend on secretaries to do all of your writing.

edit and proofread your written documents carefully and more than once.

have documents sent out to a professional printer to have copies made