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This set of Business Communications Multiple Choice Questions & Answers (MCQs) focuses on Business Communications Set 2

Q1 | Memo is derived from a Latin word which means :
  • a thing which must be remembered
  • a thing which must be memorized
  • a thing which must be written
  • a thing which must be communicated
Q2 | One characteristic of a memo is :
  • formal
  • tool for external communication
  • concise
  • pretentious
Q3 | All the following types of information can be posted on the intranet,except:
  • employee benefits
  • declared holidays
  • company policies
  • performance appraisals
Q4 | One advantage of the intranet is :
  • easy to develop and maintain
  • easy to get started
  • avoids information overload
  • will be readily used by all employees
Q5 | One disadvantage of the intranet is :
  • large investment in time and money
  • encourages grapevine
  • is inferior to email
  • not suited for small organizations
Q6 | All the following are principles of business letter writing, except:
  • consideration
  • directness
  • precision
  • ambiguity
Q7 | Which of the following is not a compulsory part of a business letter?
  • salutation
  • close
  • attention line
  • body
Q8 | A press release is better known today as :
  • public relations
  • publicity
  • news release
  • advertising
Q9 | One advantage of a news release is :
  • unpaid form of communication
  • highly credible
  • can appear in all media
  • reaches more number of people
Q10 | Which of the following does not describe a report?
  • orderly
  • subjective
  • helps decision making
  • helps in problem solving
Q11 | The quality of a report is determined mainly by:
  • the language of the report
  • the visual aspects
  • the length of the report
  • the accuracy of the data
Q12 | A resume summarizes the following:
  • strengths and weaknesses
  • personality
  • education and experience
  • hobbies
Q13 | Which of the following is characteristic of a chronological resume?
  • appropriate for experienced candidates
  • mentions most recent job or qualification first
  • appropriate when education and experience are unrelated to the job applied for
  • not commonly used
Q14 | The main purpose of a group discussion is to measure :
  • knowledge
  • personality
  • group communication skills
  • leadership skills
Q15 | The primary role of a moderator is to:
  • facilitate the smooth functioning of the gd
  • keep track of time
  • announce the gd topic
  • interfere during the gd
Q16 | Arriving ahead of time for a meeting is an example of :
  • feedback
  • body language
  • non-verbal communication
  • verbal communication
Q17 | The message sent is not always the same as the meaning attached to themessage. This is because of the:
  • wrong sender
  • wrong medium
  • faulty message
  • inaccurate decoding
Q18 | The term “cardiac orifice” is an example of:
  • words with multiple meanings
  • jargon
  • highly specific language
  • biased language
Q19 | Wrong decoding means:
  • badly worded message
  • message sent to wrong receiver
  • interpreted meaning is different from intended message
  • message sent by wrong sender
Q20 | If you are the Advertising Manager of a company, your peers wouldinclude:
  • market research manager
  • vice president marketing
  • marketing executive
  • vice president sales
Q21 | The purpose of public relations is:
  • to sell the company’s products
  • to communicate with shareholders
  • to project a favourable image of the company among various publics
  • to communicate during a crisis
Q22 | Passive listening means:
  • hard work
  • hearing the sound of words
  • hearing the meaning of words
  • processing the information
Q23 | Which of the following is not an indication of active listening?
  • egocentrism
  • engaging in conversation with the speaker
  • taking notes
  • reconstructing the information
Q24 | The words “cognizant” and “aware” mean the same thing. Using “cognizant” instead of “aware” is an example of :
  • simple word
  • complex word
  • jargon
  • frequently misused word
Q25 | Simple words should be used for all the following reasons, except:
  • need less time and space
  • allow reader to focus on the idea
  • allow reader to get the intended message
  • attract attention to the word itself