On This Page
This set of Business Communications Multiple Choice Questions & Answers (MCQs) focuses on Business Communications Set 2
Q1 | Memo is derived from a Latin word which means :
- a thing which must be remembered
- a thing which must be memorized
- a thing which must be written
- a thing which must be communicated
Q2 | One characteristic of a memo is :
- formal
- tool for external communication
- concise
- pretentious
Q3 | All the following types of information can be posted on the intranet,except:
- employee benefits
- declared holidays
- company policies
- performance appraisals
Q4 | One advantage of the intranet is :
- easy to develop and maintain
- easy to get started
- avoids information overload
- will be readily used by all employees
Q5 | One disadvantage of the intranet is :
- large investment in time and money
- encourages grapevine
- is inferior to email
- not suited for small organizations
Q6 | All the following are principles of business letter writing, except:
- consideration
- directness
- precision
- ambiguity
Q7 | Which of the following is not a compulsory part of a business letter?
- salutation
- close
- attention line
- body
Q8 | A press release is better known today as :
- public relations
- publicity
- news release
- advertising
Q9 | One advantage of a news release is :
- unpaid form of communication
- highly credible
- can appear in all media
- reaches more number of people
Q10 | Which of the following does not describe a report?
- orderly
- subjective
- helps decision making
- helps in problem solving
Q11 | The quality of a report is determined mainly by:
- the language of the report
- the visual aspects
- the length of the report
- the accuracy of the data
Q12 | A resume summarizes the following:
- strengths and weaknesses
- personality
- education and experience
- hobbies
Q13 | Which of the following is characteristic of a chronological resume?
- appropriate for experienced candidates
- mentions most recent job or qualification first
- appropriate when education and experience are unrelated to the job applied for
- not commonly used
Q14 | The main purpose of a group discussion is to measure :
- knowledge
- personality
- group communication skills
- leadership skills
Q15 | The primary role of a moderator is to:
- facilitate the smooth functioning of the gd
- keep track of time
- announce the gd topic
- interfere during the gd
Q16 | Arriving ahead of time for a meeting is an example of :
- feedback
- body language
- non-verbal communication
- verbal communication
Q17 | The message sent is not always the same as the meaning attached to themessage. This is because of the:
- wrong sender
- wrong medium
- faulty message
- inaccurate decoding
Q18 | The term “cardiac orifice” is an example of:
- words with multiple meanings
- jargon
- highly specific language
- biased language
Q19 | Wrong decoding means:
- badly worded message
- message sent to wrong receiver
- interpreted meaning is different from intended message
- message sent by wrong sender
Q20 | If you are the Advertising Manager of a company, your peers wouldinclude:
- market research manager
- vice president marketing
- marketing executive
- vice president sales
Q21 | The purpose of public relations is:
- to sell the company’s products
- to communicate with shareholders
- to project a favourable image of the company among various publics
- to communicate during a crisis
Q22 | Passive listening means:
- hard work
- hearing the sound of words
- hearing the meaning of words
- processing the information
Q23 | Which of the following is not an indication of active listening?
- egocentrism
- engaging in conversation with the speaker
- taking notes
- reconstructing the information
Q24 | The words “cognizant” and “aware” mean the same thing. Using “cognizant” instead of “aware” is an example of :
- simple word
- complex word
- jargon
- frequently misused word
Q25 | Simple words should be used for all the following reasons, except:
- need less time and space
- allow reader to focus on the idea
- allow reader to get the intended message
- attract attention to the word itself