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This set of Business Communications Multiple Choice Questions & Answers (MCQs) focuses on Business Communications Set 4
Q1 | __________ is the process of exchanging messages between a sender and areceiver.
- channelling
- communication
- feedback
- listening
Q2 | Listening, reading, speaking and writing are all types of
- communication skills.
- emotional barriers.
- evaluation techniques.
- nonverbal communication.
Q3 | Communication barriers are;
- a receiver's response to a message.
- avenues through which messages are delivered.
- obstacles that interfere with the understanding of a message.
- the circumstances under which communication takes place.
Q4 | All of the following are examples of verbal communication EXCEPT:
- listening
- telephone calls
- text messaging
Q5 | Email is a growing channel of communication. However, what percent ofemails received are misunderstood?
- 10%
- 25%
- 60%
- 85%
Q6 | Organizations hiring hundreds of new employees every year must adopt amore ------- towards the recruiting process.
- systematic approach
- organizational approach
- direct approach
- indirect approach
Q7 | Screening stage, --- stage and final stage are the three stages of interviewprocess.
- collection
- opportunity
- selection
- all of the above
Q8 | An effective oral presentation process follows _____ steps.
- 3
- 4
- 5
- 6
Q9 | The keys to write a successful resume are:
- too long, verbose descriptions and over confident tone
- you” attitude, focus on your audience and think about prospective employer's need
- none of the above
- all of the above
Q10 | While giving an interview, be --- in your salary expectations.
- modest
- unrealistic
- realistic
- none of the above
Q11 | Communication is a ___________
- one way process
- two way process
- three way process.
- four way process
Q12 | The main objective of communication is
- information and persuasion.
- skill and personality development.
- control and management.
- need.
Q13 | The downward communication flow from
- a subordinate to a superior.
- a subordinate to a subordinate.
- a superior to a superior.
- a superior to a subordinate.
Q14 | ______ channel of communication called the grapevine.
- formal.
- informal.
- horizontal.
- vertical.
Q15 | Examples of oral communication____
- letter.
- e-mail.
- telephone.
- fax
Q16 | How to make audio-visual communication effective?
- the pictures are colourful.
- clearly written.
- speak politely
- silent
Q17 | Advantage of written communication
- save time.
- save money.
- permanent reco
Q18 | Written communication includes
- reports & forms.
- interviews.
- film.
- speaking.
Q19 | Communication saves time in
- internal communication.
- interview.
- oral communication.
- schedule.
Q20 | The most important part of the letter is
- the heading.
- date
- body of the letter.
- post script.
Q21 | Advantage of oral communication
- permanent record.
- legal document.
- save time.
- reaches slowly.
Q22 | Normal salutation in chairman's speech will be
- ladies and gentlemen.
- dear sir.
- respected sir.
- madame.
Q23 | Internal communication is a communication between
- banker and customer
- superiors and subordinate.
- salesman and buyer.
- insurance company and its customer.
Q24 | Telephonic conversation is a
- verbal communication.
- non-verbal communication.
- visual communication.
- written.
Q25 | Envelopes containing transparent papers to show the address are called
- window envelops.
- easy envelop.
- address envelops.
- front envelop.