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This set of Business Communications Multiple Choice Questions & Answers (MCQs) focuses on Business Communications Set 4

Q1 | __________ is the process of exchanging messages between a sender and areceiver.
  • channelling
  • communication
  • feedback
  • listening
Q2 | Listening, reading, speaking and writing are all types of
  • communication skills.
  • emotional barriers.
  • evaluation techniques.
  • nonverbal communication.
Q3 | Communication barriers are;
  • a receiver's response to a message.
  • avenues through which messages are delivered.
  • obstacles that interfere with the understanding of a message.
  • the circumstances under which communication takes place.
Q4 | All of the following are examples of verbal communication EXCEPT:
  • email
  • listening
  • telephone calls
  • text messaging
Q5 | Email is a growing channel of communication. However, what percent ofemails received are misunderstood?
  • 10%
  • 25%
  • 60%
  • 85%
Q6 | Organizations hiring hundreds of new employees every year must adopt amore ------- towards the recruiting process.
  • systematic approach
  • organizational approach
  • direct approach
  • indirect approach
Q7 | Screening stage, --- stage and final stage are the three stages of interviewprocess.
  • collection
  • opportunity
  • selection
  • all of the above
Q8 | An effective oral presentation process follows _____ steps.
  • 3
  • 4
  • 5
  • 6
Q9 | The keys to write a successful resume are:
  • too long, verbose descriptions and over confident tone
  • you” attitude, focus on your audience and think about prospective employer's need
  • none of the above
  • all of the above
Q10 | While giving an interview, be --- in your salary expectations.
  • modest
  • unrealistic
  • realistic
  • none of the above
Q11 | Communication is a ___________
  • one way process
  • two way process
  • three way process.
  • four way process
Q12 | The main objective of communication is
  • information and persuasion.
  • skill and personality development.
  • control and management.
  • need.
Q13 | The downward communication flow from
  • a subordinate to a superior.
  • a subordinate to a subordinate.
  • a superior to a superior.
  • a superior to a subordinate.
Q14 | ______ channel of communication called the grapevine.
  • formal.
  • informal.
  • horizontal.
  • vertical.
Q15 | Examples of oral communication____
  • letter.
  • e-mail.
  • telephone.
  • fax
Q16 | How to make audio-visual communication effective?
  • the pictures are colourful.
  • clearly written.
  • speak politely
  • silent
Q17 | Advantage of written communication
  • save time.
  • save money.
  • permanent reco
Q18 | Written communication includes
  • reports & forms.
  • interviews.
  • film.
  • speaking.
Q19 | Communication saves time in
  • internal communication.
  • interview.
  • oral communication.
  • schedule.
Q20 | The most important part of the letter is
  • the heading.
  • date
  • body of the letter.
  • post script.
Q21 | Advantage of oral communication
  • permanent record.
  • legal document.
  • save time.
  • reaches slowly.
Q22 | Normal salutation in chairman's speech will be
  • ladies and gentlemen.
  • dear sir.
  • respected sir.
  • madame.
Q23 | Internal communication is a communication between
  • banker and customer
  • superiors and subordinate.
  • salesman and buyer.
  • insurance company and its customer.
Q24 | Telephonic conversation is a
  • verbal communication.
  • non-verbal communication.
  • visual communication.
  • written.
Q25 | Envelopes containing transparent papers to show the address are called
  • window envelops.
  • easy envelop.
  • address envelops.
  • front envelop.