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This set of Business Communications Multiple Choice Questions & Answers (MCQs) focuses on Business Communications Set 9

Q1 | The business letter that neither please nor displease the receiver, but arereceived with interest are known as
  • good news letter
  • praising letter
  • routine letter
  • all the above.
Q2 | For analysing readability of a communication, ................. is calculated
  • fischer’s index
  • pachees index
  • fog index
  • any of the above
Q3 | The purpose of a -------------- is to help the management identify thereasons underlying a situation that management already know.
  • report
  • memos
  • letters
  • circulars
Q4 | Which of the following is /are element of body of a business report?
  • glossary
  • cover letter
  • recommendation
  • executive summery
Q5 | Which of the following is not an element of front matters of businessreport?
  • introduction
  • cover letter
  • acknowledgement
  • table of contents
Q6 | Which of the following is not an element of back matters of businessreport?
  • appendix
  • list of references
  • bibliography
  • conclusion
Q7 | Which of the following is not a basic part of report?
  • introduction
  • discussion
  • executive summery
  • glossary
Q8 | Which of the following is a basic part of report?
  • cover
  • recommendation
  • title page
  • glossary
Q9 | ------------ indicates the hierarchy of topics and their sequences.
  • appendix
  • list of references
  • bibliography
  • table of contents
Q10 | A------------ includes rules for forming compound words, abbreviatingtechnical terms, and writing unusual or difficult words
  • appendix
  • list of references
  • bibliography
  • glossary
Q11 | Which is NOT one of the three purposes for giving oral presentations?
  • to persuade
  • to debate
  • to build goodwill
  • to inform
Q12 | Which of the following is an informative presentation?
  • promoting a new service that your company is offering
  • convincing customers to upgrade to a higher level of service
  • demonstrating three successful sales techniques to new employees
  • entertaining the audience to stroke the customers' egos
Q13 | A presentation designed to entertain and validate the audience is a(n)
  • persuasive presentation.
  • informative presentation.
  • oral presentation.
  • goodwill presentation.
Q14 | All of the following would be examples of persuasive presentationsEXCEPT
  • selling a company's service to a new client.
  • changing an audience's opinion to secure enough votes for an innovative new policy.
  • stroking the audience's egos to validate their commitment to the organization.
  • convincing upper management to accept a proposal for hiring additional personnel.
Q15 | Which of the following purposes of an oral presentation is specific innature?
  • this presentation will cover interpersonal skills, telephone etiquette, and up selling.
  • this presentation will show that some departments are not providing high levels of customer service.
  • this presentation will cover customer service.
  • this presentation will explain why customers are so important to the success of the company.
Q16 | An oral message is preferable to a written one when one of the goals is to
  • report many specific details of a law, policy, or procedure.
  • present extensive or complex financial data.
  • modifies a proposal that may not be acceptable in its original form.
  • minimize undesirable emotions.
Q17 | The speaker presents questions or issues that both speaker and audiencehave agreed on in advance. This is characteristic of a(n)
  • powerpoint presentation.
  • guided presentation.
  • interactive presentation.
  • monologue presentation.
Q18 | Good strategies for planning oral presentations include all of the followingEXCEPT
  • learning about the physical conditions in which you will be speaking.
  • analyzing the audience and adapting the message to them.
  • incorporating proper headings and paragraph indentation.
  • simplifying what you want to say.
Q19 | How many points should you limit yourself to in a typical presentation?
  • one
  • three
  • eight
  • there is no limit.
Q20 | Which of the following does NOT involve communicating in theworkplace?
  • answering customer letters
  • listening to instructions
  • lifting heavy boxes
  • working on a team project
Q21 | Which of the following is an example of nonverbal communication?
  • an online blog where employees in different cities can share ideas
  • a company logo designed to project the organization's image
  • an e-mail message reminding employees of an upcoming staff meeting
  • a phone call from an attorney to a client
Q22 | Effective business communication
  • decreases the number of positive responses to requests on the first try.
  • increases reading time.
  • increases the time that it takes disagreements to surface.
  • builds a positive image of your organization.
Q23 | Which of the following is an example of an internal document?
  • a performance appraisal of an employee after his first six months on the job
  • a corporation's annual report released at the end of the year
  • a claims adjustment letter that grants a refund to a customer for a faulty product
  • a price quote for the purchase of new computers
Q24 | Which of the following is an external audience of an organization?
  • peers
  • superiors
  • subordinates
  • stockholders
Q25 | Organizations expect writing to be professional and free fromtypographical and grammatical errors, so it makes sense to
  • rely exclusively on spell check software programs.
  • depend on secretaries to do all of your writing.
  • edit and proofread your written documents carefully and more than once.
  • have documents sent out to a professional printer to have copies made