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This set of Business Communications Multiple Choice Questions & Answers (MCQs) focuses on Business Communications Set 9
Q1 | The business letter that neither please nor displease the receiver, but arereceived with interest are known as
- good news letter
- praising letter
- routine letter
- all the above.
Q2 | For analysing readability of a communication, ................. is calculated
- fischer’s index
- pachees index
- fog index
- any of the above
Q3 | The purpose of a -------------- is to help the management identify thereasons underlying a situation that management already know.
- report
- memos
- letters
- circulars
Q4 | Which of the following is /are element of body of a business report?
- glossary
- cover letter
- recommendation
- executive summery
Q5 | Which of the following is not an element of front matters of businessreport?
- introduction
- cover letter
- acknowledgement
- table of contents
Q6 | Which of the following is not an element of back matters of businessreport?
- appendix
- list of references
- bibliography
- conclusion
Q7 | Which of the following is not a basic part of report?
- introduction
- discussion
- executive summery
- glossary
Q8 | Which of the following is a basic part of report?
- cover
- recommendation
- title page
- glossary
Q9 | ------------ indicates the hierarchy of topics and their sequences.
- appendix
- list of references
- bibliography
- table of contents
Q10 | A------------ includes rules for forming compound words, abbreviatingtechnical terms, and writing unusual or difficult words
- appendix
- list of references
- bibliography
- glossary
Q11 | Which is NOT one of the three purposes for giving oral presentations?
- to persuade
- to debate
- to build goodwill
- to inform
Q12 | Which of the following is an informative presentation?
- promoting a new service that your company is offering
- convincing customers to upgrade to a higher level of service
- demonstrating three successful sales techniques to new employees
- entertaining the audience to stroke the customers' egos
Q13 | A presentation designed to entertain and validate the audience is a(n)
- persuasive presentation.
- informative presentation.
- oral presentation.
- goodwill presentation.
Q14 | All of the following would be examples of persuasive presentationsEXCEPT
- selling a company's service to a new client.
- changing an audience's opinion to secure enough votes for an innovative new policy.
- stroking the audience's egos to validate their commitment to the organization.
- convincing upper management to accept a proposal for hiring additional personnel.
Q15 | Which of the following purposes of an oral presentation is specific innature?
- this presentation will cover interpersonal skills, telephone etiquette, and up selling.
- this presentation will show that some departments are not providing high levels of customer service.
- this presentation will cover customer service.
- this presentation will explain why customers are so important to the success of the company.
Q16 | An oral message is preferable to a written one when one of the goals is to
- report many specific details of a law, policy, or procedure.
- present extensive or complex financial data.
- modifies a proposal that may not be acceptable in its original form.
- minimize undesirable emotions.
Q17 | The speaker presents questions or issues that both speaker and audiencehave agreed on in advance. This is characteristic of a(n)
- powerpoint presentation.
- guided presentation.
- interactive presentation.
- monologue presentation.
Q18 | Good strategies for planning oral presentations include all of the followingEXCEPT
- learning about the physical conditions in which you will be speaking.
- analyzing the audience and adapting the message to them.
- incorporating proper headings and paragraph indentation.
- simplifying what you want to say.
Q19 | How many points should you limit yourself to in a typical presentation?
- one
- three
- eight
- there is no limit.
Q20 | Which of the following does NOT involve communicating in theworkplace?
- answering customer letters
- listening to instructions
- lifting heavy boxes
- working on a team project
Q21 | Which of the following is an example of nonverbal communication?
- an online blog where employees in different cities can share ideas
- a company logo designed to project the organization's image
- an e-mail message reminding employees of an upcoming staff meeting
- a phone call from an attorney to a client
Q22 | Effective business communication
- decreases the number of positive responses to requests on the first try.
- increases reading time.
- increases the time that it takes disagreements to surface.
- builds a positive image of your organization.
Q23 | Which of the following is an example of an internal document?
- a performance appraisal of an employee after his first six months on the job
- a corporation's annual report released at the end of the year
- a claims adjustment letter that grants a refund to a customer for a faulty product
- a price quote for the purchase of new computers
Q24 | Which of the following is an external audience of an organization?
- peers
- superiors
- subordinates
- stockholders
Q25 | Organizations expect writing to be professional and free fromtypographical and grammatical errors, so it makes sense to
- rely exclusively on spell check software programs.
- depend on secretaries to do all of your writing.
- edit and proofread your written documents carefully and more than once.
- have documents sent out to a professional printer to have copies made