On This Page
This set of Business Communications Multiple Choice Questions & Answers (MCQs) focuses on Business Communications Set 1
Q1 | Communication is derived from a Latin word “Communis” which means
- community
- share
- common
- marxist
Q2 | Communication starts with:
- message
- sender
- channel
- feedback
Q3 | The number of key elements in the communication process is :
- five
- six
- seven
- four
Q4 | The two broad areas of communication are:
- oral and written communication
- verbal and written communication
- verbal and non-verbal communication
- oral and non-verbal communication
Q5 | Which of the following are examples of oral communication?
- meetings, memos and presentations
- meetings, memos and performance reviews
- meetings, presentations and performance reviews
- reports, presentations and performance reviews
Q6 | Which of the following are examples of written communication?
- letters and voicemail
- reports and email
- circulars and voicemail
- presentations and email
Q7 | All the following are external stakeholders of an organization, except:
- media
- government
- suppliers
- shareholders
Q8 | Functional coordination is one important reason for communicating with:
- superiors
- peers
- subordinates
- employees’ unions
Q9 | Communication with superiors involves:
- problem solving
- disciplinary matters
- welfare aspects
- public relations
Q10 | Listening has been identified as one of the “seven habits of highly effectivepeople” by :
- lundsteen
- stephen covey
- lee iacocca
- tom peters
Q11 | The most basic type of listening is known as:
- discriminative listening
- comprehension listening
- appreciative listening
- evaluative listening
Q12 | Another name for dialogic listening is:
- empathetic listening
- therapeutic listening
- relational listening
- active listening
Q13 | Readability is determined mainly by:
- punctuation
- length of words
- active and passive voice
- spelling
Q14 | One broad principle of general writing is :
- write to express, not to impress
- write to impress not to express
- tone
- emphasis and subordination
Q15 | Writing style can be improved through use of :
- jargon
- slang
- simple words
- metaphors
Q16 | All the following are advantages of oral communication, except :
- control over receiver’s attention
- immediate feedback
- personal quality
- conveying complex information
Q17 | Teleconferencing is not suitable for :
- meetings
- interviews
- problem solving
- keeping in touch with country offices
Q18 | One advantage of telephone communication is :
- good for problem solving
- permits use of some non-verbal cues
- conveying large amount of information
- keeping a permanent record
Q19 | Reading refers to which element of the communication process?
- encoding
- decoding
- message
- channel
Q20 | Reading for information about what is happening within your organizationis called :
- reading for pleasure
- reading for personal interest
- reading for internal information
- professional reading
Q21 | Reading may be described by all the following, except:
- a passive process
- a skill
- an active process
- thinking under the stimulus of the printed page
Q22 | The most challenging type of meeting is :
- task oriented meeting
- information sharing meeting
- progress meeting
- problem solving meeting
Q23 | All the following are characteristics of meetings, except:
- focused
- planned
- highly formal
- structured
Q24 | A meeting called to discuss arrangements for a specific event is called:
- progress meeting
- task oriented meeting
- decision making meeting
- information sharing meeting
Q25 | The word “memo” is a short form for :
- memory
- memorizing
- memorandum
- members order