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This set of Business Communications Multiple Choice Questions & Answers (MCQs) focuses on Business Communications Set 3
Q1 | An impromptu speech means:
- a prepared speech delivered without any supporting aids
- a speech delivered without any preparation
- a speech delivered while referring to notes
- a speech delivered by reading from notes
Q2 | Reading the lines of a written text means:
- gaining in-depth understanding
- superficial understanding of words
- understanding the intended meaning
- going beyond the intended meaning
Q3 | “ A meeting without an agenda is like a ship without a destination.” Thismeans that the meeting :
- has no goal
- lacks leadership
- is inconclusive
- is disorganized
Q4 | A memo is known as an inter office memo because :
- it is used to communicate with peers
- it is used to communicate with superiors
- it is used to communicate with subordinates
- it is used to communicate between all levels in the organization
Q5 | An intranet differs from an extranet in the following way :
- intranet is a private website
- intranet is meant only for internal stakeholders
- intranet is more suitable for large organizations
- intranet is expensive to maintain
Q6 | Consideration in a business letter means:
- stressing the “me” attitude
- using first person pronouns
- stressing the “you” attitude
- appealing to the sender’s interest
Q7 | A news release is more credible than advertising because:
- it is carried free by the medium
- it announces a new development in the company
- it is accepted by the medium
- it is more interesting and newsworthy
Q8 | Objectivity in a business report means the following:
- use of active voice
- use of passive voice
- use of the first person pronoun
- emphasizing the doer of the action
Q9 | The resume should be written before the job application letter because:
- the resume is seen first
- the resume helps to decide what to highlight in the letter
- the resume is more important than the letter
- most employers do not read application letters
Q10 | A GD is highly structured because:
- it is coordinated by a moderator
- it measures group communication skills
- members have to listen to the views of others
- the topic, time and number of participants are all decided in advance
Q11 | Which of the following indicates the correct sequence of the elements ofcommunication in the communication process?
- sender, receiver, channel, message, feedback
- receiver, feedback, sender, message, channel
- sender, channel, message, feedback, receiver
- sender, message, channel, receiver, feedback
Q12 | “Communication is a process involving the selection, production and transmission of signs in such a way as to help a receiver perceive a meaning similar to that in the mind of the communicator.” This definition of communication was given by:
- newman and summer
- bellows, gilson and odirone
- berelson and steiner
- fotheringha
Q13 | The sender encodes the message which is decoded by the receiveraccording to the --------of what has been communicated.
- perception
- needs
- idea
- convenience
Q14 | Message must be designed keeping the .............. of the audience in mind.
- perception
- needs
- idea
- convenience
Q15 | ................ must be encoded in message form, keeping the requirements ofaudience in mind.
- perception
- needs
- idea
- convenience
Q16 | ................. of the message is referred to as the objectives of the senderunderlying the words
- object
- intent
- idea
- data
Q17 | Inability to read the intent behind the message is..............
- confusion
- dilemma
- bypassing
- distortion
Q18 | Put concepts together before sending is------------
- bypassing
- preparing
- encoding
- defining
Q19 | A set of logically and sequentially arranged utterances.
- coherence
- notion
- distraction
- message
Q20 | ............... refers to mental disturbances
- coherence
- notion
- distraction
- psychological noise
Q21 | Mental turbulence refers to:
- inability to understand
- confusion in the mind of receiver
- confusion in the mind of sender
- inability to speak
Q22 | A perceptual zone, on the basis of which inferences are made or thoughtstructured, is called:
- distraction
- lack of language skill
- frame of reference
- bypassing
Q23 | In empathetic communication, we can:
- probe
- respond to the feelings
- interpret
- advice
Q24 | Conciseness of message refers to:
- crispness
- comprehensiveness
- specificity
- clarity
Q25 | Errors in language, grammar or visual representation of facts take away:
- clarity
- correctness
- crispness
- conciseness