Business Communications Set 4 MCQs

Q1 | __________ is the process of exchanging messages between a sender and areceiver.

channelling

communication

feedback

listening

Q2 | Listening, reading, speaking and writing are all types of

communication skills.

emotional barriers.

evaluation techniques.

nonverbal communication.

Q3 | Communication barriers are;

a receiver's response to a message.

avenues through which messages are delivered.

obstacles that interfere with the understanding of a message.

the circumstances under which communication takes place.

Q4 | All of the following are examples of verbal communication EXCEPT:

email

listening

telephone calls

text messaging

Q5 | Email is a growing channel of communication. However, what percent ofemails received are misunderstood?

10%

25%

60%

85%

Q6 | Organizations hiring hundreds of new employees every year must adopt amore ------- towards the recruiting process.

systematic approach

organizational approach

direct approach

indirect approach

Q7 | Screening stage, --- stage and final stage are the three stages of interviewprocess.

collection

opportunity

selection

all of the above

Q8 | An effective oral presentation process follows _____ steps.

3

4

5

6

Q9 | The keys to write a successful resume are:

too long, verbose descriptions and over confident tone

you” attitude, focus on your audience and think about prospective employer's need

none of the above

all of the above

Q10 | While giving an interview, be --- in your salary expectations.

modest

unrealistic

realistic

none of the above

Q11 | Communication is a ___________

one way process

two way process

three way process.

four way process

Q12 | The main objective of communication is

information and persuasion.

skill and personality development.

control and management.

need.

Q13 | The downward communication flow from

a subordinate to a superior.

a subordinate to a subordinate.

a superior to a superior.

a superior to a subordinate.

Q14 | ______ channel of communication called the grapevine.

formal.

informal.

horizontal.

vertical.

Q15 | Examples of oral communication____

letter.

e-mail.

telephone.

fax

Q16 | How to make audio-visual communication effective?

the pictures are colourful.

clearly written.

speak politely

silent

Q17 | Advantage of written communication

save time.

save money.

permanent reco

Q18 | Written communication includes

reports & forms.

interviews.

film.

speaking.

Q19 | Communication saves time in

internal communication.

interview.

oral communication.

schedule.

Q20 | The most important part of the letter is

the heading.

date

body of the letter.

post script.

Q21 | Advantage of oral communication

permanent record.

legal document.

save time.

reaches slowly.

Q22 | Normal salutation in chairman's speech will be

ladies and gentlemen.

dear sir.

respected sir.

madame.

Q23 | Internal communication is a communication between

banker and customer

superiors and subordinate.

salesman and buyer.

insurance company and its customer.

Q24 | Telephonic conversation is a

verbal communication.

non-verbal communication.

visual communication.

written.

Q25 | Envelopes containing transparent papers to show the address are called

window envelops.

easy envelop.

address envelops.

front envelop.