Total Quality Management Set 3 MCQs

Q1 | Which refers to general processes of improvement and encompasses discontinuous improvements?

continuous improvement

continual improvement

constant improvement

consecutive improvement

Q2 | What is the first step in problem solving process?

plan

do

check

action

Q3 | What is the aim of fool proofing technique used for total quality management?

to achieve zero defects

to specify time schedules

to specify targets

none of the above

Q4 | The aim of Just-In-Time manufacturing principle is to eliminate

time wastage

labour wastage

cost of excessive inventory

all of the above

Q5 | The objective of ISO-9000 family of Quality management is

customer satisfaction

employee satisfaction

skill enhancement

environmental issues

Q6 | ISO stands for

internal standards and operations

international specifications organization

international standards organization

none of these are correct

Q7 | ISO 9001 is not concerned with -------------------- of quality records

collection

maintenance

verification

dis-positioning

Q8 | Documents to prepared for quality system

1. policy 2.procedures 3.work instructions 4. records

1.products 2.requirements 3.performance 4.processes

1.arrangements 2.formats 3.objectives 4.quality

1. standards 2.implementation 3.accredation 4. purposes.

Q9 | Types of Audit

first party audit

second party audit

third party audit

all the above

Q10 | NCR abbreviated as

non conformance report

national capital region

national cash register

none of the above

Q11 | ISO 9000 standards are set of norms for

environmental management system

technical specification form

quality management system

independent examination

Q12 | ISO/TS 16949 standards are standards for

organizational benefits

satisfying customer

public authorities

automotive quality management system

Q13 | The various product evaluation standards of ISO 14000 are

environmental aspects in product standards

environmental labels and declaration

life cycle assessment

all the above

Q14 | The stages of an audit

planning, performance, reporting, follow-up

specification, requirements, system, quality

implementation, plan, processes, document

objective, analysis, forms, results

Q15 | The various organization evolution standards of ISO 14000 series of standards are

environmental management system

environmental auditing

environmental performance evaluation

all the above

Q16 | ISO 9000 made up of three core standards they are

iso9001: 9100, iso 9001: 2008, iso 9100 : 2008

iso 9000:2005, iso: 9001:2008, iso : 9004:2009

iso 9000: 9100, iso 9000: 2005, iso: 9000: 2000

none of the above

Q17 | BIS is abbreviated as

body of india standards

bureau of indian standards

basic india standards

none of the above

Q18 | Which IS/ISO 9000 standard is meant for certification

is/iso 9001

is/iso 9004

is/iso 9100

tl 9000

Q19 | The key elements of Audit performance are

schedules, personnel, checklist

requirements, assurance, manuals

opening meeting, audit process, audit deficiencies

none of the above

Q20 | QS 9000 is set of quality system for

environmental system

automotive suppliers

management system

customer satisfaction

Q21 | The purpose of EMS audit is

co-operation with public authorities.

management commitment

to ensure that ems conforms to plans

none of the above

Q22 | The third party audit is for

organization

independent organization

customer

all the above

Q23 | What is the purpose of ISO 9000:2005 in QMS?

fundamental vocabulary

certification

customer requirement

management

Q24 | What is the purpose of ISO 9004:2009 in QMS?

policy

review

guidelines for performance improvement

benefits

Q25 | Why we need Quality Auditing?

to verify whether the system is effective and suitable

to decide about the policy

to maintain the standards

for monitoring and measurement purpose