Total Quality Management Set 19
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This set of Total Quality Management TQM Multiple Choice Questions & Answers (MCQs) focuses on Total Quality Management Set 19
Q1 | Financial compensation is the primary motivational tool for which of the following management theories or programs?
- Zero Defects program
- Theory X management
- Theory Y management
- Quality Control Circles
Q2 | The Pareto Principle is a technique used by quality managers to determine which quality control problems concerning a particular service or manufacturing processshould be corrected. Which of the following statements best represents the philosophy employed by this principle?
- In order to minimize financial losses from quality control problems, all problems which have a measurable cost associated with them should be corrected
- The majority of defects are caused by a small percentage of the identifiable problems. Improvement efforts should be reserved for those few vital problems
- In order to achieve zero defects, all quality control problems, including those which do not have a direct financial cost should be corrected
- Generally, 80% of the quality control problems are justifiable for correction via cost benefit analysis. The remaining 20% are not financially worthy of improvement efforts
Q3 | The pillars of quality is (are)
- Quality is free
- Doing it right the first time
- Zero defects
- B and C
Q4 | Which is not a commonly used quality management tool?
- Fishbone diagram
- CSSR report
- Pareto chart
- None of the above (all are commonly used)
Q5 | 100% inspection for defects may be neither possible nor desirable, When is sampling for defects likely to be most useful?
- When destructive testing is required
- When the cost of 100% inspection is high
- When we believe there are not many defects
- A and B
Q6 | From the project manager's perspective, quality management is ______________limited to assessing the attributes of the tools provided to do the work.
- always
- usually
- not
- seldom
Q7 | Quality assurance is defined as the managerial process that determines ______________ that provide the customers with performance standards and feedback onthe performance.
- time, scope, cost, and resources
- human resources, dollars, materials, and duration
- time, location, duration, and completion
- organization, design, objectives, and resources
Q8 | Statistical Decision Making includes Pareto Analysis as a means of reducing errors in the total project process. Pareto Analysis ______________.
- is a method of rejecting errors or variances from standards following selfinspection
- is a procedure for ranking the errors to identify those contributing the most to failures [PMBOK p. B-2]
- counts errors or failures to determine the added cost of all operations that do not meet the requirements
- compares the error rate with the pass rate to determine the allowable number of errors per 1,000
Q9 | When errors that affect quality are discovered, the procedure to improve thesituation should be to ______________.
- identify the specific error
- correct the specific error
- determine the root causes of the error
- all of the above
Q10 | Which of the following models value stability?
- Organism model
- Mechanistic model
- Cultural model
- Total Quality model
Q11 | Quality in a project's product is essential for the enhancement of the project manager and the selling organization. To ensure that the customer perceives a quality product, the project manager must inform the ustomer of the ______________ to be used so the customer will not have a perception of ______________.
- materials; inferior fabrication
- standards; gold plating
- practices; poor workmanship
- pricing; gouging
Q12 | In the quality area, process control is becoming an important element of the manufacturing to rigorous specifications to provide a consistently uniform output. The control of a process is divided into controlling temperatures, pressures, flows, ______________, and levels in terms of rates and time.
- directions, elasticity’s
- volumes, distances
- speeds (velocities), volumes
- distances, speeds (velocities)
Q13 | Reworking ______________ the cost of quality.
- Decreases
- Increases
- Neutralizes
- none
Q14 | The inspection of the project through the implementation phase is critical to ensure that quality standards are being met. The use of vendors is most often required to obtain critical materials, components, or sub-assemblies. To determine a vendor's capabilities to produce to the specifications, a "shop survey" or audit of the vendor may be required. e areas for the audit should include ______________.
- facilities and shop space
- experience and capability with similar work
- quality assurance an control procedures
- organization and quality of work in process
Q15 | Taguchi suggested that loss in a process is'increased with increase in which of thefollowing?
- Specifications
- Standards
- Competition
- Variability
Q16 | Some organizations emphasizes the use of quality tools but failed to do which ofthe following?
- Focus on what is truly important to the distributors
- Incorporate continuous improvement efforts
- Make fundamental changes in their processes and culture
- Focus on what is truly important to the customer
Q17 | Which of the following statements is TRUE about Deming’s philosophy?
- It is based on improving products and services by reducing uncertainty and variability in the design and manufacturing processes
- Quality is either or not present in the whole organization; that quality is the responsibility of everyone in the organization
- Increasing conformance to specifications through elimination of defects, supported extensively by statistical tools for analysis
- Increasing loss, for the producer, the customer, and society, associated with increasing variability from a target value
Q18 | Nonconformance is an expense of:
- Profit of quality
- Defects of quality
- Quality of product
- Cost of quality
Q19 | Best price or zero cost is
- To keep defective products aside, ensuring they
- do not reach the customers
- Prerogative cost
- To count, grade, and rework
Q20 | The concept that it is easier and less costly to do the work right the first time iscalled:
- Zero defects
- Continuous improvement
- DTRTRTFT
- The customer is the next person in the process
Q21 | Which of the following statements concerning acceptance sampling is false?
- Used when expensive and time-consuming to test the product 100%.
- The number of allowable defects before lot is rejected is predetermined.
- Inspection and test standards must be established to ensure that procedures can adequately determine conformance and nonconformance.
- All of the above are true
Q22 | Quality attributes
- are used to determine how effectively the organization accomplishes its goals
- can be objective or subjective in nature
- are specific quality characteristics for which a product is designed, built, and tested
- B and C
Q23 | When a product or service completely meets a customer's requirements:
- quality is achieved
- cost of quality is high
- cost of quality is low
- the customer pays the minimum price
Q24 | The concept that states: "the optimal quality level is reached at the point where theincremental revenue from product improvement equals the incremental cost to secure it" comes from:
- quality control analysis
- marginal analysis
- standard quality analysis
- conformance analysis
Q25 | An assignable variance tells us:
- our equipment is becoming obsolete
- top management should initiate increased worker training
- there is an identifiable problem that must be fixed
- schedule variances will be reduced