Total Quality Management Set 21
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This set of Total Quality Management TQM Multiple Choice Questions & Answers (MCQs) focuses on Total Quality Management Set 21
Q1 | The process of monitoring specific project results to determine if they comply withrelevant quality standards is called:
- Quality Assurance
- Quality Control
- Quality Planning
- Quality Review
Q2 | What percentage of sales is estimated to be the cost of non-quality?
- 3-5%
- 12-20%
- 30-40%
- 6-8%
Q3 | Which of the following statements regarding quality is false?
- Quality improvements depends upon better definition and increased awareness of the requirements specifications
- Future gains in quality will often rely on advanced technology
- Recognition of key actions required of each team member is necessary to meet quality objectives
- Computer-aided design systems can improve quality, but only a the expense of an increase in the cost of design
Q4 | Quality is often influenced by all of the following except:
- fabrication processes and methods
- supervision
- inspection
- cost of materials
Q5 | From the project perspective, quality attributes:
- are used to determine how effectively the performing organization supports the project
- can be objective or subjective in nature
- are specific characteristics for which a product is designed, built, and tested
- B and C
Q6 | Primary responsibility for quality management in the project rests with the:
- project engineer
- purchasing agent
- quality manager
- project manager
Q7 | The cost of quality has been argued as being primarily driven by the workers. When items were produced that did not meet the customers' expectations, the workers were "found" to be at fault. Current thinking is that management has at least ______________ percent of the responsibility for the cost of quality.
- 85
- 75
- 65
- 55
Q8 | Quality is one part of the three major parameters of a project. When the quality ina project exceeds the specifications, that is called ______________.
- excellence
- superior quality
- deviation plus quality
- gold plating
Q9 | During which century, the manufacturers began to include quality processes inquality practices?
- 17th century
- 18th century
- 19th century
- 20th century
Q10 | Which of the following was developed by Motorola to improve its processes byminimizing defects?
- ISO 9000
- Six sigma
- QS 9000
- TQM
Q11 | You can ask direct questions to quiet people'and try to control talkative people", for which of the following purpose?
- Mobilizing the group
- Keeping the group focused
- Restating purpose
- Starting punctually
Q12 | Total quality costs include:
- Prevention costs
- Appraisal costs
- Failure costs
- All of the given options
Q13 | Example of prevention costs is:
- Quality improvement projects
- Downgrading
- To link outcomes to uses
- Warranty claims
Q14 | The concept of making a giant leap forward followed by a period of maturity is:
- Innovation
- Continuous improvement
- Just in time
- Paradigm
Q15 | The concept of zero inventory is called:
- Six sigma
- Continuous improvement
- Just in Time
- Zero defects
Q16 | Quality is
- zero defects
- a problem
- a specification
- a cost
Q17 | On a project, quality should generally be of
- equal priority with cost and schedule
- lower priority than cost and schedule
- equal priority with cost, but higher priority than schedule
- equal priority with schedule, but higher priority than cost
Q18 | Some organizations today are using "six sigma", to set the upper and lower limitson control charts rather than the traditional sigmas.
- two
- three
- four
- five
Q19 | Responsibility within the project for quality must be defined and promulgated to everyone contributing to the end product. First and foremost, the ______________ has the ultimate responsibility for conformance to requirements when provided with the tools, skills, knowledge, and opportunities.
- corporate president
- director of project management
- quality assurance manager
- individual