Total Quality Management Set 16
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This set of Total Quality Management TQM Multiple Choice Questions & Answers (MCQs) focuses on Total Quality Management Set 16
Q1 | ISO - 14001 gives stress on
- Plan - Do -check -Act
- Environmental protection
- Prevention rather than detection
- All of the above
Q2 | The customer requirement to be reviewedi. Before supply of product ii. After supply of product iii. Before commitment of supply of product The correct order is
- i & ii
- i & iii
- ii & iii
- None of the above
Q3 | Process evaluation is to identifyi. Validation of product ii. Potential failure prevention iii. Correctness of product The correct order is
- i only
- i & ii
- ii & iii
- None of the above
Q4 | Cause & Effect diagram used toi. Identify & organize possible causes of problem ii. Identify possible causes of solution iii. Identify possible causes of problem & determining its relation The correct order is
- i only
- i & iii
- ii & iii
- i, ii & iii
Q5 | CIP is:
- Continuous improvement process
- A sustained, gradual change
- Includes constancy of purpose and commitment to quality as part of its focus
- all of the above
Q6 | Cost of quality includes:
- Cost of all work to build a product or service that conforms to the requirements
- Training programs
- Cost of all work resulting from nonconformance to the requirements
- all of the above
Q7 | Cost of quality includes:
- Cost of all work to build a product or service that conforms to the requirements
- Training programs
- a and b
- all of the above
Q8 | Control chart theory is based on the differences of the causes of variations in quality. Variations in quality may be produced by assignable causes. All of the following are examples of assignable causes except:
- Differences among machines
- Differences among workers
- Differences among materials
- None of the above (all are examples)
Q9 | Which of the following statements about the cost of quality are true?
- The cost of quality is the expense of nonconformance to requirements and specifications
- The costs of quality are mostly the direct responsibility of workers who are manufacturing the product
- Quality control programs should only be implemented when the costs of quality is low
- A and B
Q10 | In the project environment, the individual ultimately responsible for quality controlis:
- The line workers who must strive "to do things right the first time" to avoid quality problems
- The company's quality control manager who must work with the project members to ensure the quality control program is effective
- The head of the production department who retains ultimate quality control responsibility for all the company's projects
- The project manager who has ultimately responsibility for the entire project
Q11 | Most quality problems
- originate in the quality department where the ultimate responsibility for quality rests
- originate on the shop floor because of waste and product rework
- are the result of management's lack of attention to potential quality improvement ideas
- could be eliminated if shop supervisors monitored their workers more closely
Q12 | Quality assurance is
- top management's intention regarding quality
- functions determining implementation of the quality policy
- actions to provide confidence of satisfying quality requirements
- responsibilities and processes which implement quality management
Q13 | Quality planning is:
- identifying which quality standards are relevant to the project and determining how to satisfy them
- monitoring specific project results to determine if they comply with relevant quality standards and identifying ways to eliminate causes of unsatisfactory performance
- evaluating overall project performance on a regular basis to provide confidence that the project will satisfy the relevant quality standards
- taking action to increase the effectiveness and efficiency of the project so as to provide added benefits to both the performing organization and the project customer
Q14 | Which of the following best characterizes the results of an increase in quality?
- increased productivity, increased cost effectiveness, and decreased cost risk
- reduced productivity and no change to cost effectiveness or cost risk
- reduced productivity and an increase in overall product or service cost
- increased productivity and cost-effectiveness
Q15 | Which of the following best characterizes the results of an increase in quality?
- increased productivity, increased costeffectiveness, and decreased cost risk
- reduced productivity and no change to costeffectiveness or cost risk
- reduced productivity and an increase in overall product or service cost
- increased productivity and cost-effectiveness
Q16 | Random variance in a process, as measured by the standard deviation, can bedirectly reduced by:
- improving the overall system of production
- increasing the number of quality inspectors
- making use of run charts
- identifying patterns of variance using control charts
Q17 | Poor quality in a design project is likely to directly affect ______________ costs.
- manufacturing / building
- advertising
- post-completion support
- A and C
Q18 | The primary components of quality management are quality ______________.
- inspections, certifications, and validations
- philosophy, assurance, and control
- form, fit, and function
- reliability, maintainability, and availability
Q19 | Self-inspection by the individual performing the work is used to achieve quality in aproduct. The advantages of self-inspection include ______________.
- immediate feedback to permit adjustments to the process
- early identification of errors prior to further integration
- minimization of end product repairs and material waste
- all of the above
Q20 | Statistical sampling is a method to determine the conformance to requirement forsome element or product of a project. The advantage of statistical sampling is that it ______________.
- does not require an expenditure of resources
- is accurate enough with a sampling of less than one percent
- does not require 100 percent sampling of the elements to achieve a satisfactory inference of the population
- needs to be conducted only when there is a problem discovered with the end product or when the customer has some rejects
Q21 | In a project, the common parameters are cost, schedule, and quality. In relationshipto the others, quality should be ranked ______________.
- first as the prime driver for a project
- second behind cost but ahead of schedule
- second behind schedule but ahead of cost
- equal to cost and schedule
Q22 | In computing the cost of producing a quality product, the major areas of costs contribute to the sale price of the product. The ratio of the ______________ costs determine whether an effective program is fully implemented.
- direct, indirect, and overhead
- one-time, recurring, and variable
- variable, fixed, and semi-fixed
- prevention, appraisal, and failure
Q23 | Recognition of personnel achievements is an important building block to the attainment of a superior quality program. The form of recognition should be ______________.
- an annual bonus increase paid at the end of the year
- an immediate cash award that is commensurate with the deed
- a non-monetary award presented in a public forum as soon as the deed is identified
- a non-monetary award presented in private
Q24 | Quality control includes inspections to ensure the standards of performance arebeing met. Inspection includes ______________ examinations of ______________.
- visual and non-visual; processes and components
- visual and aural; processes and materials
- visual and technical; material and end products
- aural and tactile; materials and end products
Q25 | Process control is distinct and separate from the data gathering function in a quality program. While process control regulates the functions, data gathering is used to ______________.
- collect information on the relative performance standards of the process so the output can be enhanced through continuous adjustments to the input functions
- validate the controlling function as performing correctly and provide information on equipment servicing intervals
- provide the historical records for production lots as to the specifications and actual measurements of a product
- generate the control charts to determine the variances in the product and the number on nonconforming products