On This Page

This set of Total Quality Management TQM Multiple Choice Questions & Answers (MCQs) focuses on Total Quality Management Set 20

Q1 | A fundamental tenet of modern quality management holds that quality is mostlikely to be achieved:
  • by planning it into the project
  • by developing careful mechanisms to inspect for quality
  • by developing prestigious products and processes
  • by striving to do the best job possible
Q2 | Which of the following is least likely to contribute to developing an effectiveproject team supportive of quality?
  • Commitment to the project
  • Team member flexibility
  • Frequent turnover of personnel
  • Team interest in workmanship
Q3 | Quality management is defined as the process of ensuring that a project meets the ______________ of the project's clients, participants, and shareholders.
  • specifications and statements of work
  • legal and financial obligations
  • expectations and desires
  • needs and expectations
Q4 | Statistical Process Control is used in quality programs to determine whether repetitive operations meet predictable standards. The process uses ______________ to permit accurate monitoring of the operation.
  • 100 percent inspection and random rejection
  • acceptance sampling and automatic rejection
  • continuous sampling and error detection methods
  • statistical sampling and control procedures
Q5 | Quality control methods extend beyond the external characteristics of the productor components of the product. The types of testing of the product or components include ______________.
  • operator, maintainer, and environmental
  • stress, destructive, and operating
  • in-house, public, and private
  • laboratory, destructive, and non-destructive
Q6 | In the area of quality, project managers are struggling with the training and indoctrination of individuals in the need to do the work right the first time to conform to the requirement. Occasionally, the project manager will discover an individual, either in the planning or actual work, doing more than is called for in the specification. These individuals need training to reduce the level of "over building" because ______________.
  • the extra value given to the customer is not recognized or needed to complete the project
  • the increase to the system specifications place that portion out of balance with the other system components
  • it leads to increased customer requirements for other parts of the system
  • exceeding the specified requirement is asting time and money at no value added to the project
Q7 | The overall intentions and direction of an organization with regard to quality asformally expressed by top management is a:
  • Quality Plan
  • Quality Statement
  • Quality Policy
  • TQM
Q8 | Which of the following is not considered a cost of nonconformance to quality?
  • Scrap
  • Rework
  • Expediting
  • Process control
Q9 | The same quality control manager decides to increase his daily sample size fromthree to six. The size of the control band will:
  • Increase
  • Decrease
  • Remain unchanged
  • Not determinable from given data
Q10 | An acceptance control chart has limits that are based on the specification limits for the product rather than limits which differentiate between random and assignable causes. Under which if the following circumstance should a QC manager consider using an acceptance control chart?
  • When the engineering tolerance on a dimension greatly exceeds the natural dispersion of the manufacturing process
  • When the number of samples outside the current control chart limits become too costly and cumbersome to investigate
  • When a process is subject to constant but stable tool wear
  • A and C
Q11 | Cost of quality is a concept that includes:
  • the cost necessary for ensuring conformance to requirements
  • the life cycle cost of the project
  • al research and development costs related to the project
  • only the cost of the quality control function
Q12 | Quality management includes forming and directing a team of people to achieve aqualitative goal within an effective cost and time frame that results in:
  • a project completed in the shortest possible time
  • a product or service that conforms to the requirement specification
  • an award-winning product that brings public recognition to the project
  • an innovative project that establishes the qualifications of the project team
Q13 | If the level of confidence directly increases as a result of new processes, differentresources, or changed methods, the required cost of monitoring is likely to:
  • increase as well
  • remain the same
  • decrease
  • decrease initially then increase slightly
Q14 | A project manager notices that all the measurements recorded on a control chart lie within the control band range. However, most of the measurements are below the midpoint (negative variance). Quality management practice offers us what guidance in dealing with this situation?
  • The project manager should apply the "rule of seven
  • There is no problem as long as the variances lie within the control band
  • Negative variance indicates a problem which should be remedied
  • These variances are most likely caused by random factors
Q15 | Just-in-time (JIT) is the concept of reducing inventories to:
  • 25% of former stock
  • Less than half of former stock
  • 75% of peak stock
  • zero stock
Q16 | Unless evidence indicates otherwise, a process is assured to be:
  • in control
  • out of control
  • working at full capacity
  • working at less than full capacity
Q17 | Statistical Process Control uses diagrams called "Control Charts." These charts depict horizontal, parallel lines to represent ______________ standard deviations.
  • six
  • five
  • four
  • three
Q18 | A quality audit is a powerful tool in any quality improvement program. For a project that is starting a quality improvement program, the initial audit is used to ______________.
  • identify all the faculty work that has been completed
  • identify all the work that has been correctly accomplished
  • determine the single most urgent area for improvement
  • determine the quality baseline from which improvements will be made
Q19 | The 14-step process to quality improvement is a progressive to total involvement of everyone in a company toward the production of quality products and services. The 14-steps do not include ______________.
  • management commitment
  • quality improvement team
  • quality measurement
  • goal achievement measures
Q20 | Each project needs a quality program plan to define the parameters of the overall approach to meeting quality requirements. As a minimum, the quality program plan addresses ______________.
  • the required processes and procedures
  • the inspection plan
  • the types of test to be conducted
  • The documentation requirements for actions (testing, inspections, etc.)
Q21 | Which of the following is not a benefit of long-term suppler relationships?
  • supplier involvement in design
  • information system linkages to customer facilities
  • capacity and facility plans favorable to their customers
  • all of the above are benefits
Q22 | Which of the following models has the viewpoint that change and learning arevalued in themselves?
  • Organism mode
  • Mechanistic model
  • Cultural model
  • Total Quality model
Q23 | The standards for output based on quality and customer- service requirements thatoriginate at the organizational and process levels include requirements for all of the following EXCEPT:
  • Accuracy
  • Innovation
  • Timeliness
  • Turnover
Q24 | Why the factory managers created inspection departments?
  • To keep defective products aside, ensuring
  • they do not reach the customers
  • To ensure quantity of goods/services
  • To count, grade, and rework
Q25 | Nonconformance is an expense of
  • Profit of quality
  • Defects of quality
  • Quality of product
  • Cost of quality