Total Quality Management Set 5

Mechanical Engineering,

Electronics and Communication Engineering

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This set of Total Quality Management TQM Multiple Choice Questions & Answers (MCQs) focuses on Total Quality Management Set 5

Q1 | In Six Sigma, a ______________ is defined as any process output that does not meetcustomer specifications
  • error
  • cost
  • quality
  • defect
Answer: defect
Q2 | –––––––– are the charts that identify potential causes for particular quality problems.
  • Control Chart
  • Flow chart
  • Cause and Effect Diagram
  • Pareto chart
Answer: Cause and Effect Diagram
Q3 | Production issues should be addressed early
  • correct (not sure)
  • correct to some extent
  • correct to great extent
  • incorrect
Answer: correct (not sure)
Q4 | QFD stands for ______________
  • Quantity for deployment
  • Quality for deployment
  • Quality function deployment
  • Quality for decision
Answer: Quality function deployment
Q5 | Reliability is the degree to which a unit of equipment performs its intended function under______________ for ______________ of time.
  • specified conditions; specified period
  • any condition; specified period
  • specified conditions; all periods
  • any condition; any period
Answer: specified conditions; specified period
Q6 | Kaizen is a ______________ process, the purpose of which goes beyond simple productivityimprovement.
  • weekly
  • daily
  • monthly
  • annual
Answer: daily
Q7 | At the time of making a purchase agreement with a vendor, what is important to mentionabout inspection?
  • the characteristics of the product that are to be inspected
  • the tolerances that would be allowed
  • the reputation of the vendor
  • a & b both (not sure)
Answer: a & b both (not sure)
Q8 | Poka-yoke" is the Japanese term for ______________
  • Card
  • Fool proof
  • Continuous improvement
  • Fishbone diagram
Answer: Fool proof
Q9 | A fishbone diagram is also known as a .______________
  • cause-and-effect diagram
  • poka-yoke diagram
  • Kaizen diagram
  • Taguchi diagram
Answer: cause-and-effect diagram
Q10 | A maturity model can be used as a benchmark for comparison and as an aid to understanding
  • TRUE
  • FALSE
  • depends
  • can't say
Answer: TRUE
Q11 | Fourteen points framework for quality and productivity improvement was suggested by______________
  • Crosby
  • Ishikawa
  • Deming
  • Juran
Answer: Deming
Q12 | Juran's Quality trilogy emphasizes the roles of quality planning, quality control and______________
  • Quality Definition
  • Quality enhancement
  • Quality improvement
  • quality maintenance
Answer: Quality improvement
Q13 | Quality Circles members are ______________
  • Paid according to their contribution to quality
  • External consultants designed to provide training in the use of Quality tools
  • Always machine operators
  • None of the three.
Answer: None of the three.
Q14 | Costs of dissatisfaction, repair costs, and warranty costs are elements of cost in the______________
  • Taguchi Loss Function
  • Pareto Chart
  • ISO 9000 Quality Cost Calculator
  • Process Chart
Answer: Taguchi Loss Function
Q15 | Kaizen is a Japanese term meaning ______________
  • continuous improvement
  • Just-in-time (JIT)
  • a fishbone diagram
  • setting standards
Answer: continuous improvement
Q16 | Establishing measurements based on customer needs for optimizing product design is knownas ______________
  • Quality planning
  • quality improvement
  • quality control
  • Quality planning (Actual answer is Quality planning roadmap)
Answer: Quality planning (Actual answer is Quality planning roadmap)
Q17 | DMAIC is ______________
  • develop, multiply, analyze, improve, check
  • define, muliply, analyze, improve, control
  • define, measure, analyze, improve, control
  • define, manufacture, analyze, improve, control
Answer: define, measure, analyze, improve, control
Q18 | Quality fulfills a need or expectation that is:
  • Explicitly stated
  • Implied
  • Legally required
  • All of the above
Answer: All of the above
Q19 | The taste of burgers across all McDonald outlets should be same. This is an example of______________.
  • Sensory critical to quality Characteristic
  • Physical critical to Quality Characteristic
  • Time Orientation critical to Quality Characteristic
  • None of the above
Answer: Sensory critical to quality Characteristic
Q20 | Check Sheet is used during ______________ stage of DMAIC.
  • Define
  • Measure
  • Analyze
  • Improve
Answer: Measure
Q21 | ______________ is the set of activities that ensures the quality levels of products andservices are properly maintained and that supplier and customer quality issues are properly resolved.
  • Quality Assurance
  • Quality Planning
  • Quality Control
  • Quality Management
Answer: Quality Assurance
Q22 | Presence of ______________ after every stage of DMAIC allows for review of project andincorporation of suggestions.
  • Review gate
  • Toll gate
  • Decision gate
  • None of the above
Answer: Toll gate
Q23 | The Toyota Production System is based on two pillars namely ______________ and______________.
  • Kaizen, Six Sigma
  • Lean, Six Sigma
  • Just in Time, Jidoka
  • Just in Time, Kaizen
Answer: Just in Time, Jidoka
Q24 | Which of the following is not a target of Total Quality Management:
  • Customer Satisfaction
  • Reducing manpower
  • Continuous Cost Reduction
  • Continuous Operational Improvement
Answer: Reducing manpower
Q25 | Let there be a data set {200,201,202,203,204,205,206,207,208}. This data set can berepresented using stem and leaf where the ______________ is 20 and the ______________ is {0,1,2,3,4,5,6,7,8}.
  • Stem, Leaf
  • Leaf, Stem
  • Tree, Stem
  • Tree, Leaf
Answer: Stem, Leaf
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