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This set of Total Quality Management TQM Multiple Choice Questions & Answers (MCQs) focuses on Total Quality Management Set 2

Q1 | The Quality as “ Fitness of Use” is given by
  • walter shewhart
  • philip crosby
  • joseph m juran
  • w. edward deming
Q2 | Cost generated before the before a product is shipped as a result of non-conformance to requirements is
  • appraisal cost
  • internal failure cost
  • external failure cost
  • prevention cost
Q3 | The expression of dissatisfaction with a product either orally or written is
  • customer retention
  • customer satisfaction
  • customer complaints
  • customer service
Q4 | Success of each organization is depending on the performance of
  • employer
  • management
  • employee
  • vendor
Q5 | A satisfied employee will be a
  • manager
  • high performer
  • motivator to others
  • team leader
Q6 | Motivation includes
  • job satisfaction
  • job enrichment
  • job enlargement
  • all of the above
Q7 | Which is the process of stimulating people to actions to accomplish the goals?
  • bonus
  • motivation
  • performance based incentive
  • promotion
Q8 | The Need which improves the confidence level of an employee is
  • social
  • safety
  • basic
  • esteem
Q9 | Which of the following is not a part of hygiene factor of two factor theory
  • company policy
  • administration
  • responsibilities
  • interpersonal relations
Q10 | Responsibility, Advancement etc are example of
  • motivators
  • hygiene factors
  • improvement factors
  • advance factors
Q11 | Continual improvement is in
  • environmental objective
  • audit result
  • corrective action
  • all of the above
Q12 | Kaizen is
  • small change
  • big improvement
  • sudden impact
  • all of the above
Q13 | Plan-do-study-act cycle is a procedure to
  • overall improvement
  • continuous improvement
  • permanent improvement
  • immediate improvement
Q14 | Quality practices must be carried out
  • at the start of the project
  • throuout the life of the project
  • at the end of the project
  • no need to carry out quality practices
Q15 | Quality Trilogy includes
  • quality planning
  • quality improvement
  • quality control
  • all the three
Q16 | “Poko-Yoke” is the Japanese term for
  • card
  • fool proof
  • continuous improvement
  • fishbone diagram
Q17 | Identify the cost not likely to reduce as a result of better quality.
  • maintenance costs
  • inspection costs
  • scrap costs
  • warranty and service costs
Q18 | Quality Management includes forming and directing a team of people to achieve a qualitative goal within an effective cost and time frame that results in
  • a project completed in shortest possible time.
  • a product or service that conforms to the required specifications.
  • an award-winning product that brings public recognition to the project
  • an innovative project that establishes qualification of the project team
Q19 | Quality fulfils a need or expectation that is
  • explicitly stated
  • implied
  • legally required
  • all of the above
Q20 | Which of the following is not a target of Total Quality Management
  • customer satisfaction
  • reducing manpower
  • continuous cost reduction
  • continuous operational improvement
Q21 | The roof of House of Quality shows the interrelationship between
  • functional requirements
  • design attributes
  • service process
  • manufacturing process
Q22 | Two major component of fitness of use are Quality Design and
  • quality of conformance
  • quality of service
  • quality of specification
  • quality of manufacturing
Q23 | Which is the set of activities that ensures the quality levels of product and services are properly maintained and that supplier and customer quality issues are properly resolved?
  • quality assurance
  • quality planning
  • quality control
  • quality management
Q24 | While setting Quality objective, which need has to be considered.
  • customer need
  • organizational need
  • supplier need
  • worker need
Q25 | The role of management is to
  • provide resources
  • define ems
  • monitor the effectiveness of the system
  • all of the above