Total Quality Management Set 2
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This set of Total Quality Management TQM Multiple Choice Questions & Answers (MCQs) focuses on Total Quality Management Set 2
Q1 | The Quality as “ Fitness of Use” is given by
- walter shewhart
- philip crosby
- joseph m juran
- w. edward deming
Q2 | Cost generated before the before a product is shipped as a result of non-conformance to requirements is
- appraisal cost
- internal failure cost
- external failure cost
- prevention cost
Q3 | The expression of dissatisfaction with a product either orally or written is
- customer retention
- customer satisfaction
- customer complaints
- customer service
Q4 | Success of each organization is depending on the performance of
- employer
- management
- employee
- vendor
Q5 | A satisfied employee will be a
- manager
- high performer
- motivator to others
- team leader
Q6 | Motivation includes
- job satisfaction
- job enrichment
- job enlargement
- all of the above
Q7 | Which is the process of stimulating people to actions to accomplish the goals?
- bonus
- motivation
- performance based incentive
- promotion
Q8 | The Need which improves the confidence level of an employee is
- social
- safety
- basic
- esteem
Q9 | Which of the following is not a part of hygiene factor of two factor theory
- company policy
- administration
- responsibilities
- interpersonal relations
Q10 | Responsibility, Advancement etc are example of
- motivators
- hygiene factors
- improvement factors
- advance factors
Q11 | Continual improvement is in
- environmental objective
- audit result
- corrective action
- all of the above
Q12 | Kaizen is
- small change
- big improvement
- sudden impact
- all of the above
Q13 | Plan-do-study-act cycle is a procedure to
- overall improvement
- continuous improvement
- permanent improvement
- immediate improvement
Q14 | Quality practices must be carried out
- at the start of the project
- throuout the life of the project
- at the end of the project
- no need to carry out quality practices
Q15 | Quality Trilogy includes
- quality planning
- quality improvement
- quality control
- all the three
Q16 | “Poko-Yoke” is the Japanese term for
- card
- fool proof
- continuous improvement
- fishbone diagram
Q17 | Identify the cost not likely to reduce as a result of better quality.
- maintenance costs
- inspection costs
- scrap costs
- warranty and service costs
Q18 | Quality Management includes forming and directing a team of people to achieve a qualitative goal within an effective cost and time frame that results in
- a project completed in shortest possible time.
- a product or service that conforms to the required specifications.
- an award-winning product that brings public recognition to the project
- an innovative project that establishes qualification of the project team
Q19 | Quality fulfils a need or expectation that is
- explicitly stated
- implied
- legally required
- all of the above
Q20 | Which of the following is not a target of Total Quality Management
- customer satisfaction
- reducing manpower
- continuous cost reduction
- continuous operational improvement
Q21 | The roof of House of Quality shows the interrelationship between
- functional requirements
- design attributes
- service process
- manufacturing process
Q22 | Two major component of fitness of use are Quality Design and
- quality of conformance
- quality of service
- quality of specification
- quality of manufacturing
Q23 | Which is the set of activities that ensures the quality levels of product and services are properly maintained and that supplier and customer quality issues are properly resolved?
- quality assurance
- quality planning
- quality control
- quality management
Q24 | While setting Quality objective, which need has to be considered.
- customer need
- organizational need
- supplier need
- worker need
Q25 | The role of management is to
- provide resources
- define ems
- monitor the effectiveness of the system
- all of the above