Total Quality Management Set 9

Mechanical Engineering,

Electronics and Communication Engineering

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This set of Total Quality Management TQM Multiple Choice Questions & Answers (MCQs) focuses on Total Quality Management Set 9

Q1 | The ______________ diagram starts with one item which then branches of into two or moreitems. This diagram is used to breakdown broad categories into finer levels of detail.
  • Affinity
  • Tree
  • Relations
  • Matrix
Answer: Tree
Q2 | Lot tolerance percent defective (LTPD) is a level of lot quality specified by the______________.
  • Consumer
  • Producer
  • Supplier
  • Sampling Plan
Answer: Consumer
Q3 | Machine wear and tear is ______________ source of variation.
  • Random
  • Natural
  • Assignable
  • Cannot be determined
Answer: Assignable
Q4 | Pattern in control charts which show the tendency to cluster around central line is termed as:
  • Stratification
  • Mixture
  • Cyclic pattern
  • Shift in process level
Answer: Stratification
Q5 | When output product of several sources is fed into a common stream, the pattern of thecontrol chart expected is:
  • Stratification
  • Trend
  • Mixture
  • Cyclic Pattern
Answer: Mixture
Q6 | A fan blade is specified by length and thickness. While sampling, it was found that for one particular blade, the length was non-conforming while the thickness was as per specifications. Should the blade be considered non-conforming for construction of a p chart?
  • Yes
  • No
  • none
  • none
Answer: Yes
Q7 | Consider that for a particular process, the p has shifted to .4 and the process has gone out ofcontrol. The corresponding value of beta is found to be .3356. The value of Average Run Length is:
  • 2.5
  • 1.5 ((1/1-beta) provides us with average run length)
  • 1.0
  • 2.7
Answer: 1.5 ((1/1-beta) provides us with average run length)
Q8 | Consider for a process in control, the value of alpha is .0015. What is the value of theaverage run length?
  • 666 ( 1/alpha gives us an estimate of average run length)
  • 555
  • 444
  • None of the above
Answer: 666 ( 1/alpha gives us an estimate of average run length)
Q9 | Identify the charts which might give an indication of process going out of control (beforethe process has actually changed)
  • X bar and c
  • P and c
  • R and u
  • X bar and R
Answer: X bar and R
Q10 | The four phases of the Shewart cycle are:
  • Plan, Do, Scan, Implement
  • Plan , Act , Do, Control
  • Plan, Do, Act, Check
  • Implement, Design, Control, Plan
Answer: Plan, Do, Act, Check
Q11 | For a process which is six sigma complaint, the percentage of products within specificationsis:
  • 95.20%
  • 99.73%
  • 99.10%
  • 96.78%
Answer: 99.73%
Q12 | Mistake proofing of process is done in the ______________ stage of DMAIC.
  • Define
  • Measure
  • Improve
  • Control
Answer: Improve
Q13 | In ______________ step of Quality Function Deployment, product or service requirementsare collected and analyzed through techniques like market research.
  • Identify Customer Attributes
  • Identify Design Attributes / Requirements
  • Conduct an Evaluation of Competing Products.
  • Evaluate Design Attributes and Develop Targets
Answer: Identify Customer Attributes
Q14 | For a double sampling plan the probability of acceptance on the combined samples iscalculated as:
  • Maximum of probability of acceptance of first and second sample
  • Product of probability of acceptance of first and second sample
  • Average of probability of acceptance of first and second sample
  • Sum of probability of acceptance of first and second sample
Answer: Sum of probability of acceptance of first and second sample
Q15 | ______________ can be defined as small subset of a lot.
  • Defect
  • Fraction Acceptable
  • Sample
  • Acceptance Number
Answer: Sample
Q16 | If the value of D4 = 2.547, D3=0, then what is the UCL and LCL for the R chart?
  • UCL=1.5, LCL=.4
  • UCL= 1.2, LCL=.2
  • UCL=1.5, LCL=0
  • UCL=1.6, LCL=0
Answer: UCL=1.6, LCL=0
Q17 | Process capability ratio is expressed as:
  • USL+LSL/6σ
  • USL-LSL/6σ
  • USL-LSL/3σ
  • USL-LSL/σ
Answer: USL-LSL/6σ
Q18 | Which of the following is the correct combination of specifications while designing acontrol chart?
  • Sample size, Frequency of sampling, specification limit
  • Sample size, Frequency of sampling, Number of defects
  • Sample size, Specification limit, process standard deviation
  • Sample size, Process mean, specification limit
Answer: Sample size, Frequency of sampling, specification limit
Q19 | For a c chart, the LCL comes out to be -.7. The value of LCL that should be used is:
  • -.7
  • 0
  • 1
  • None of the above
Answer: 0
Q20 | For a Poisson distribution:
  • The mean is greater than the variance
  • The mean is less than variance
  • The mean is equal to the variance
  • Cannot be determined
Answer: The mean is equal to the variance
Q21 | Effective quality control results in:
  • Increase in customer satisfaction
  • Lower cost
  • None of the above
  • Both a and b
Answer: Both a and b
Q22 | Effective quality improvement can be instrumental in:
  • Increasing productivity
  • Reducing cost
  • Both a and b
  • None of the above
Answer: Both a and b
Q23 | Typically in a cause and effect diagram, the ______________ is used for classification ofcauses in the service industry.
  • 5Ms
  • 8Ps
  • 5Ss
  • 6Ps
Answer: 5Ss
Q24 | Producers risk can be defined as:
  • The probability of rejecting a good lot
  • The probability of accepting a bad lot
  • The probability of accepting a good lot
  • The probability of rejecting a bad lot
Answer: The probability of rejecting a good lot
Q25 | In critical path method, earliest start is the:
  • The largest Earliest Finish leading to that task
  • The smallest Earliest Finish leading to that task
  • Average of Earliest Finish leading to that task
  • Whenever the task can start
Answer: The largest Earliest Finish leading to that task
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