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This set of Total Quality Management TQM Multiple Choice Questions & Answers (MCQs) focuses on Total Quality Management Set 3

Q1 | Which refers to general processes of improvement and encompasses discontinuous improvements?
  • continuous improvement
  • continual improvement
  • constant improvement
  • consecutive improvement
Q2 | What is the first step in problem solving process?
  • plan
  • do
  • check
  • action
Q3 | What is the aim of fool proofing technique used for total quality management?
  • to achieve zero defects
  • to specify time schedules
  • to specify targets
  • none of the above
Q4 | The aim of Just-In-Time manufacturing principle is to eliminate
  • time wastage
  • labour wastage
  • cost of excessive inventory
  • all of the above
Q5 | The objective of ISO-9000 family of Quality management is
  • customer satisfaction
  • employee satisfaction
  • skill enhancement
  • environmental issues
Q6 | ISO stands for
  • internal standards and operations
  • international specifications organization
  • international standards organization
  • none of these are correct
Q7 | ISO 9001 is not concerned with -------------------- of quality records
  • collection
  • maintenance
  • verification
  • dis-positioning
Q8 | Documents to prepared for quality system
  • 1. policy 2.procedures 3.work instructions 4. records
  • 1.products 2.requirements 3.performance 4.processes
  • 1.arrangements 2.formats 3.objectives 4.quality
  • 1. standards 2.implementation 3.accredation 4. purposes.
Q9 | Types of Audit
  • first party audit
  • second party audit
  • third party audit
  • all the above
Q10 | NCR abbreviated as
  • non conformance report
  • national capital region
  • national cash register
  • none of the above
Q11 | ISO 9000 standards are set of norms for
  • environmental management system
  • technical specification form
  • quality management system
  • independent examination
Q12 | ISO/TS 16949 standards are standards for
  • organizational benefits
  • satisfying customer
  • public authorities
  • automotive quality management system
Q13 | The various product evaluation standards of ISO 14000 are
  • environmental aspects in product standards
  • environmental labels and declaration
  • life cycle assessment
  • all the above
Q14 | The stages of an audit
  • planning, performance, reporting, follow-up
  • specification, requirements, system, quality
  • implementation, plan, processes, document
  • objective, analysis, forms, results
Q15 | The various organization evolution standards of ISO 14000 series of standards are
  • environmental management system
  • environmental auditing
  • environmental performance evaluation
  • all the above
Q16 | ISO 9000 made up of three core standards they are
  • iso9001: 9100, iso 9001: 2008, iso 9100 : 2008
  • iso 9000:2005, iso: 9001:2008, iso : 9004:2009
  • iso 9000: 9100, iso 9000: 2005, iso: 9000: 2000
  • none of the above
Q17 | BIS is abbreviated as
  • body of india standards
  • bureau of indian standards
  • basic india standards
  • none of the above
Q18 | Which IS/ISO 9000 standard is meant for certification
  • is/iso 9001
  • is/iso 9004
  • is/iso 9100
  • tl 9000
Q19 | The key elements of Audit performance are
  • schedules, personnel, checklist
  • requirements, assurance, manuals
  • opening meeting, audit process, audit deficiencies
  • none of the above
Q20 | QS 9000 is set of quality system for
  • environmental system
  • automotive suppliers
  • management system
  • customer satisfaction
Q21 | The purpose of EMS audit is
  • co-operation with public authorities.
  • management commitment
  • to ensure that ems conforms to plans
  • none of the above
Q22 | The third party audit is for
  • organization
  • independent organization
  • customer
  • all the above
Q23 | What is the purpose of ISO 9000:2005 in QMS?
  • fundamental vocabulary
  • certification
  • customer requirement
  • management
Q24 | What is the purpose of ISO 9004:2009 in QMS?
  • policy
  • review
  • guidelines for performance improvement
  • benefits
Q25 | Why we need Quality Auditing?
  • to verify whether the system is effective and suitable
  • to decide about the policy
  • to maintain the standards
  • for monitoring and measurement purpose