Total Quality Management Set 20

Q1 | A fundamental tenet of modern quality management holds that quality is mostlikely to be achieved:

Q2 | Which of the following is least likely to contribute to developing an effectiveproject team supportive of quality?

Q3 | Quality management is defined as the process of ensuring that a project meets the ______________ of the project's clients, participants, and shareholders.

Q4 | Statistical Process Control is used in quality programs to determine whether repetitive operations meet predictable standards. The process uses ______________ to permit accurate monitoring of the operation.

Q5 | Quality control methods extend beyond the external characteristics of the productor components of the product. The types of testing of the product or components include ______________.

Q6 | In the area of quality, project managers are struggling with the training and indoctrination of individuals in the need to do the work right the first time to conform to the requirement. Occasionally, the project manager will discover an individual, either in the planning or actual work, doing more than is called for in the specification. These individuals need training to reduce the level of "over building" because ______________.

Q7 | The overall intentions and direction of an organization with regard to quality asformally expressed by top management is a:

Q8 | Which of the following is not considered a cost of nonconformance to quality?

Q9 | The same quality control manager decides to increase his daily sample size fromthree to six. The size of the control band will:

Q10 | An acceptance control chart has limits that are based on the specification limits for the product rather than limits which differentiate between random and assignable causes. Under which if the following circumstance should a QC manager consider using an acceptance control chart?

Q11 | Cost of quality is a concept that includes:

Q12 | Quality management includes forming and directing a team of people to achieve aqualitative goal within an effective cost and time frame that results in:

Q13 | If the level of confidence directly increases as a result of new processes, differentresources, or changed methods, the required cost of monitoring is likely to:

Q14 | A project manager notices that all the measurements recorded on a control chart lie within the control band range. However, most of the measurements are below the midpoint (negative variance). Quality management practice offers us what guidance in dealing with this situation?

Q15 | Just-in-time (JIT) is the concept of reducing inventories to:

Q16 | Unless evidence indicates otherwise, a process is assured to be:

Q17 | Statistical Process Control uses diagrams called "Control Charts." These charts depict horizontal, parallel lines to represent ______________ standard deviations.

Q18 | A quality audit is a powerful tool in any quality improvement program. For a project that is starting a quality improvement program, the initial audit is used to ______________.

Q19 | The 14-step process to quality improvement is a progressive to total involvement of everyone in a company toward the production of quality products and services. The 14-steps do not include ______________.

Q20 | Each project needs a quality program plan to define the parameters of the overall approach to meeting quality requirements. As a minimum, the quality program plan addresses ______________.

Q21 | Which of the following is not a benefit of long-term suppler relationships?

Q22 | Which of the following models has the viewpoint that change and learning arevalued in themselves?

Q23 | The standards for output based on quality and customer- service requirements thatoriginate at the organizational and process levels include requirements for all of the following EXCEPT:

Q24 | Why the factory managers created inspection departments?

Q25 | Nonconformance is an expense of