Grievance and discipline MCQs

Q1 | Concept of MBO was first developed by

peter drucker

douglas mcgregor

henry fayol

clayton p. alderfer

Q2 | Industrial discipline ordinarily does not imply

observance of company’s rules and regulations

cooperating with management and co-workers

active participation in union activities

smooth discharge of duties and responsibilities

Q3 | Which is a form of participative management?

information-sharing

associative participation

consultative participation

all of the above

Q4 | Social factor having a potent bearing on HRM practices in India includes

caste system

doctrine of karma

customs and traditions

all of the above

Q5 | The objectives of workers’ participation in management do not ordinarily include

promotion of collective bargaining

promotion of industrial harmony

promotion of industrial democracy

promotion of productivity

Q6 | Which form of participative management promotes “semi-autonomous work-groups”?

quality of work life

quality circle

tqm

quality group

Q7 | Industrial action generally does not include

strike

lock-out

demonstration

bandh

Q8 | A team is evaluated on features like –

co-operation / confrontation avoiding / common objectives

openness of view and unwritten procedure systems

regular review / appropriate leadership

all above

Q9 | Human due diligence means investigation of –

management team / staff

structure / issues / managerial capacity of a potential partner

both (a) + (b)

financial due diligence

Q10 | What influences the bank employees’ attitude on work culture?

educational qualification

ownership of bank

location of the branch

all above

Q11 | Employee accountability is strengthens in

hr audit

hr training

succession planning

hr functions

Q12 | The main barriers of communications are –

organisational + semantic

personal + psychological + resistance to new ideas

both (a) + (b)

organisational / psychological

Q13 | Promotion is basically a reward for –

efficiency

seniority

physical fitness

retention

Q14 | Competency Mapping is possible through approaches like –

job analysis / workforce skills analysis / supply and demand analysis

job analysis / gap analysis / solution analysis

gap analysis / solution analysis + (a)

both (a) + (b)

Q15 | According to Briggs (1981) effectiveness in grievance handling exists where the procedure facilitates:

openness and honesty

conflict management and agreement clarification

the ability to handle individual and collective disputes through the same procedure

an easy movement (where necessary) to disciplinary procedures

Q16 | The term industrial relations means –

relationship between management and labour

relationship between organisation and employees

relationship that grows out of employment

all above

Q17 | Collective bargaining is a procedure regulated by agreements between their –

bargaining agents and employers

employees and employees

employers and employers

labour officer and trade unions

Q18 | When any discipline becomes ineffective or less-effective?

longer time spending in action

discipline is handled impersonally

aware of rules and performance criteria

only (a) and (b)

Q19 | Lockout is a weapon available to –

employees

trade unions

employers

government

Q20 | How the conflicts within employers and employees can be settled or prevented?

voluntary method

government machinery

statutory measures

all above

Q21 | The word workers participation in management means –

sharing the decision making powers

sharing the decision making with lower results of the employees

sharing the day to day working with higher ranks of persons

sharing the financial decision making powers with representative of workers

Q22 | What is the role of the trade-union in collective bargaining?

to protect jobs and real earnings

better conditions of work life for workers

fighting against any possible, exploitations

all above

Q23 | The poor quality of selection will mean extra cost on _______ and supervision.

training

recruitment

work quality

none of the above

Q24 | Which of these is the most important external factor governing recruitments?

sons of soil

labour market

unemployment rate

supply and demand

Q25 | Which of the following act deals with recruitment and selection?

child labour act

the apprentices act

mines act

all of the above