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This set of Human Resource Management (HRM) Multiple Choice Questions & Answers (MCQs) focuses on Grievance and discipline

Q1 | Concept of MBO was first developed by
  • peter drucker
  • douglas mcgregor
  • henry fayol
  • clayton p. alderfer
Q2 | Industrial discipline ordinarily does not imply
  • observance of company’s rules and regulations
  • cooperating with management and co-workers
  • active participation in union activities
  • smooth discharge of duties and responsibilities
Q3 | Which is a form of participative management?
  • information-sharing
  • associative participation
  • consultative participation
  • all of the above
Q4 | Social factor having a potent bearing on HRM practices in India includes
  • caste system
  • doctrine of karma
  • customs and traditions
  • all of the above
Q5 | The objectives of workers’ participation in management do not ordinarily include
  • promotion of collective bargaining
  • promotion of industrial harmony
  • promotion of industrial democracy
  • promotion of productivity
Q6 | Which form of participative management promotes “semi-autonomous work-groups”?
  • quality of work life
  • quality circle
  • tqm
  • quality group
Q7 | Industrial action generally does not include
  • strike
  • lock-out
  • demonstration
  • bandh
Q8 | A team is evaluated on features like –
  • co-operation / confrontation avoiding / common objectives
  • openness of view and unwritten procedure systems
  • regular review / appropriate leadership
  • all above
Q9 | Human due diligence means investigation of –
  • management team / staff
  • structure / issues / managerial capacity of a potential partner
  • both (a) + (b)
  • financial due diligence
Q10 | What influences the bank employees’ attitude on work culture?
  • educational qualification
  • ownership of bank
  • location of the branch
  • all above
Q11 | Employee accountability is strengthens in
  • hr audit
  • hr training
  • succession planning
  • hr functions
Q12 | The main barriers of communications are –
  • organisational + semantic
  • personal + psychological + resistance to new ideas
  • both (a) + (b)
  • organisational / psychological
Q13 | Promotion is basically a reward for –
  • efficiency
  • seniority
  • physical fitness
  • retention
Q14 | Competency Mapping is possible through approaches like –
  • job analysis / workforce skills analysis / supply and demand analysis
  • job analysis / gap analysis / solution analysis
  • gap analysis / solution analysis + (a)
  • both (a) + (b)
Q15 | According to Briggs (1981) effectiveness in grievance handling exists where the procedure facilitates:
  • openness and honesty
  • conflict management and agreement clarification
  • the ability to handle individual and collective disputes through the same procedure
  • an easy movement (where necessary) to disciplinary procedures
Q16 | The term industrial relations means –
  • relationship between management and labour
  • relationship between organisation and employees
  • relationship that grows out of employment
  • all above
Q17 | Collective bargaining is a procedure regulated by agreements between their –
  • bargaining agents and employers
  • employees and employees
  • employers and employers
  • labour officer and trade unions
Q18 | When any discipline becomes ineffective or less-effective?
  • longer time spending in action
  • discipline is handled impersonally
  • aware of rules and performance criteria
  • only (a) and (b)
Q19 | Lockout is a weapon available to –
  • employees
  • trade unions
  • employers
  • government
Q20 | How the conflicts within employers and employees can be settled or prevented?
  • voluntary method
  • government machinery
  • statutory measures
  • all above
Q21 | The word workers participation in management means –
  • sharing the decision making powers
  • sharing the decision making with lower results of the employees
  • sharing the day to day working with higher ranks of persons
  • sharing the financial decision making powers with representative of workers
Q22 | What is the role of the trade-union in collective bargaining?
  • to protect jobs and real earnings
  • better conditions of work life for workers
  • fighting against any possible, exploitations
  • all above
Q23 | The poor quality of selection will mean extra cost on _______ and supervision.
  • training
  • recruitment
  • work quality
  • none of the above
Q24 | Which of these is the most important external factor governing recruitments?
  • sons of soil
  • labour market
  • unemployment rate
  • supply and demand
Q25 | Which of the following act deals with recruitment and selection?
  • child labour act
  • the apprentices act
  • mines act
  • all of the above