Conflict in Organisation
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This set of Organisational Behaviour Multiple Choice Questions & Answers (MCQs) focuses on Conflict in Organisation
Q1 | The conflict gamer reacts to conflict by:Sol:
- Avoiding it
- Feeling traumatized by it
- Not preparing for it
- Postponing negotiation
Q2 | The form of negotiation in which the negotiation is facilitated by a neutral third party is:Sol:
- Mediation
- Agent or advocate-assisted negotiation
- Nonbinding evaluation
- Arbitration
Q3 | In dual concern model the style which represents a low level of concern for both self andother known as__________.
- Avoiding
- Dominating
- Obliging
- Compromising
Q4 | When one disputant is forced to litigation then __________style is not possible.Sol:
- Compromising
- Integration
- Authoritative
- Avoiding
Q5 | An accurate estimate of BATNA:Sol:
- Allows disputant in making irrational choices about when to continue
- negotiating, when to accept an offer, and when to stop
- Allows being unduly pressured into settlement
- Prevents team to accept a deal better than the BATNA without hesitation;
Q6 | Impressions formed about people that are based upon fitting the person into variouscategories are a type of impression called:
- Data processing
- Systemic processing
- Category-based processing
- Detail processing
Q7 | The mental processes which are used unconsciously to reinforce stereotypes include all ofthe following except:Sol:
- Ignoring
- Over interpretation
- Explaining away
- All of the above are correct
Q8 | When we try to associate with the information previously assumed even if we getinformation about a certain phenomenon, we tend to___________ in process of stereotype.
- Ignore
- Explain away
- Agree
- Challenge
Q9 | Extending a pre assumed perception and confirming it with small piece of information iswhich type of mental process of stereotyping?
- Selecting Weighting Processes
- Stereotype over interpretation
- Stereotype-consistent perception
- Explaining away
Q10 | _____________ processing is more accurate, but ________ processing is fasterand easier.Sol:
- Systematic, category-based
- Category-based, systematic
- Dual, systematic
- Group, Systematic
Q11 | The mediator’s primary function is to promote effective negotiation in:Sol:
- Facilitative mediation
- Evaluative mediation
- Nonbinding evaluations
- Mediation
Q12 | mediation:Sol:
- AThere may not be a settlement since the disputants may not come to agreement
- If there is some settlement it is permanent
- The settlement is usually verbal
- Settlements reached in mediation are not enforceable contracts
Q13 | An advantage of “evaluative” mediation is that it:
- Helps each disputant to fine-tune his or her BATNA for accuracy and to modify it if it is too optimistic
- Is the best form of mediation in inducing the disputants to use principled
- negotiation
- Is the best form of mediation in improving the disputants’ relationship
Q14 | ) “To facilitate Collaborating/Integrating negotiation between the disputants” is the goalof which type of mediation?
- Triage mediation
- Bargaining-based mediation
- Therapeutic mediation
- Pure mediation
Q15 | Which of the following types of mediation has narrow and evaluative focus?Sol:
- Triage mediation
- Bargaining-based mediation
- Pure mediation
- Therapeutic mediation
Q16 | )In which sort of mediation are due process problems the most likely to occur?Sol:
- Triage mediation
- Bargaining-based mediation
- Pure mediation
- Transformative mediation
Q17 | According to Tuchman (1965), which of the following is NOT a stage of the life cycle of agroup?
- performing
- norming
- reforming
- storming
Q18 | The phenomenon whereby an individual in a group will tend to end up agreeing with astrong majority opinion in spite of their own judgement is known as
- Normative influence
- informative influence
- critical mass influence
- bullying influence
Q19 | The idea that the degree to which you will be influenced by the opinion of another groupmember will depend on how much you identify with that person is known as
- reactive intransigence influence
- referent informational influence
- reconciliation of internal influence
- reorganizational interest influence
Q20 | Which of the following is NOT suggested as an explanation for poor group motivation?
- lack of individual feedback
- lack of clear performance standards
- seeing that others aren’t pulling their weight
- latent misanthropic enjoyment of group failure
Q21 | The tendency whereby a group reaches a decision by trying to minimize conflict,neglecting to critically test and evaluate ideas, is termed
- group compromise
- group consensus
- groupthink
- group cohesion
Q22 | The process whereby the presence of others is suggested to lead to individuals losing theirsense of personal identity is termed
- DE individuation
- deindividualization
- individualization
- individuation
Q23 | The tendency whereby groups make decisions that are more extreme than the individuals’opinions within the group is termed
- group polarization
- group cohesion
- group DE individuation
- group extremism
Q24 | Steiner (1972) called losses in group productivity due to poor coordination
- disorganization losses
- momentum losses
- process losses
- laziness losses
Q25 | Which of the following did Wilfred Bion (1961) NOT observe as a quality that was likely tobe present in a group with ‘good group spirit’?
- flexibility of group membership
- the presence of distinct subgroups
- common purpose
- valuing of all group members