Fundamentals of Organisational Behaviour

Bachelor of Business Administration in Computer Applications (BBA [CA]),

Bachelor of Banking and Insurance (BBI)

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This set of Organisational Behaviour Multiple Choice Questions & Answers (MCQs) focuses on Fundamentals of Organisational Behaviour

Q1 | . Organization Behavior is
  • An interdisciplinary approach
  • A humanistic approach
  • Total system approach
  • All of these
Answer: All of these
Q2 | A study of human behavior in organizational settings is
  • Individual behavior
  • Group behavior
  • Organizational behavior
  • None of these
Answer: Individual behavior
Q3 | Organization Behavior Applied science
  • Normative science
  • Pessimistic approach
  • Optimist approach
  • None of them
Answer: Normative science
Q4 | .The subject of organizational culture has been most influenced by which behaviouralscience discipline
  • Anthropology
  • Psychology
  • social psychology
  • political science
Answer: Anthropology
Q5 | Managerial orientation of "Autocratic Model" of OB is
  • Authority
  • Money
  • Support
  • Teamwork
Answer: Authority
Q6 | Employees needs met by Collegial Model is
  • Subsistence
  • Security
  • Status and Recognition
  • Self-actualization
Answer: Self-actualization
Q7 | ______________ is not a process tools for TQM systems
  • process flow analysis
  • histograms
  • plier
  • control charts
Answer: plier
Q8 | ______________ is about supplying customers with what they want when they want it.
  • JUT
  • HET
  • JAT
  • JIT
Answer: JIT
Q9 | .TQM stands for ______________
  • Total Quality Management
  • Total Quantity Management
  • Total Qualitative Management
  • To question management
Answer: Total Quality Management
Q10 | Deming’s 4 step cycle for improvement is______________
  • plan, do, check, act
  • schedule, do, act, check
  • do, act, check, monitor
  • plan, control, act, sustain
Answer: plan, do, check, act
Q11 | In Six Sigma, a ______________ is defined as any process output that does not meetcustomer specifications
  • error
  • cost
  • quality
  • defect
Answer: defect
Q12 | Quality practices must be carried out ______________at the start of the project
  • throw-out the life of the project
  • at the end of the project
  • no need to carry out quality practices
  • all
Answer: throw-out the life of the project
Q13 | Quality circles work best if employees are initially trained in ______________
  • Group dynamics
  • Motivation principles
  • Communications
  • All of the three. (Not sure)
Answer: All of the three. (Not sure)
Q14 | Quality Trilogy includes
  • Quality planning
  • quality improvement
  • quality control
  • All the three
Answer: All the three
Q15 | QFD stands for ______________-
  • Quantity for deployment
  • Quality for deployment
  • Quality function deployment
  • Quality for decision
Answer: Quality function deployment
Q16 | Which of the following is not an alternative name of quality circle?
  • Human resources circle
  • Productivity circle
  • Excellence circle
  • Loss circle
Answer: Human resources circle
Q17 | .Quality circle _______ job involvement.
  • Neglects
  • Demotes
  • Promotes
  • Accuser
Answer: Accuser
Q18 | Quality circles _______ problem solving capability.
  • Create
  • Delete
  • Stop
  • Eradicates
Answer: Create
Q19 | . fourteen points frameworks for quality and productivity improvement was suggested byssSol:
  • Crosby
  • Ishikawa
  • Deming
  • Juan
Answer: Juan
Q20 | . Janjua’s Quality trilogy emphasizes the roles of quality planning, quality control and______________
  • Quality Definition
  • Quality enhancement
  • Quality improvement
  • quality maintenance
Answer: Quality improvement
Q21 | . Quality Circles members are ______________
  • Paid according to their contribution to quality
  • External consultants designed to provide training in the use of Quality tools
  • Always machine operators
  • None of the three
Answer: External consultants designed to provide training in the use of Quality tools
Q22 | . Kaizen is a Japanese term meaning ______________continuous improvement
  • Just-in-time (JIT)
  • a fishbone diagrams
  • setting standards
  • None o
Answer: Just-in-time (JIT)
Q23 | . Quality management includes forming and directing a team of people to achieve aqualitative goal within an effective cost and time frame that results in ______________
  • a project completed in shortest possible time.
  • a product or service that conforms to the required specifications.
  • an award-winning product that brings public recognition to the project
  • an innovative project that establishes qualification of the project team
Answer: a product or service that conforms to the required specifications.
Q24 | . DMAIC is ______________
  • develop, multiply, analyze, improve, check
  • define, multiply, analyze, improve, control
  • define, measure, analyze, improve, control
  • define, manufacture, analyze, improve, control
Answer: define, measure, analyze, improve, control
Q25 | Who has given the hierarchy of needs hierarchy theory of motivation?Sol:
  • Abraham Maslow
  • David McClelland
  • Victor Vroom
  • Frederick Herzberg
Answer: Abraham Maslow
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