Total Quality Management Set 18 MCQs

Q1 | Which of the following is typically viewed to lie between fully vertically integratedfirms?

Supply chain management

Production chain management

Value chain management

Demand chain management

Q2 | What was the primary concern of managers during 1980s?

Detection

Strategic impact

Control

Coordination

Q3 | The use of CAD (computer-aided design) is emerging as a new technology with the goal of reducing the time and money spent to produce and update design drawings. In some cases, the CAD is being used to control other computers and machines to manufacture basic components of equipment. Because the CAD software has the capability to perform checks of the design and make changes to designs as they are approved, there has been ______________.

a significant reduction in engineering errors

less rework required because of design errors

improved updating of designs over the former manual methods

more timely posting of changes to designs

Q4 | All of the following are the elements of a TQM system EXCEPT:

Leadership

Communications

Measurement

Detentions

Q5 | The 'Father' of statistical quality control is:

F. W. Taylor

Joseph M. Juran

Philip Crosby

Walter Shewhart

Q6 | Crosby’s approach to management is

A problem that can never be solved

Absolutes of Quality Management

Interim Management

ISO

Q7 | The practice of ceasing mass inspections and ending awards based on price iscredited to:

Edward Deming

Philip Crosby

Juran

Pareto

Q8 | The ability of a product to be used for different purposes at different capacitiesand under different conditions determines its:

Usability

Flexibility

Operability

Availability

Q9 | All of the following statements about acceptance sampling plans are true except:

Acceptance sampling plans are beneficial when the cost of inspections is high and the resulting loss of passing non-conforming units is not great

Acceptance sampling plans are necessary when destructive inspections are required

Acceptance sampling plans are never as effective at rejecting non-conforming units as 100 percent inspection, even when the inspection process is very tedious

Acceptance sampling plans do not directly control the quality of a series of lots; they instead specify the risk of accepting lots of given quality

Q10 | Quality management deals with all of the following topics except:

Conformance to requirements / specifications

Satisfying the needs of the customer

Making products more desirable and luxurious

A and C

Q11 | The majority of product defects could be prevented in most processes if manufacturers would do the following:

Increase the use of acceptance control charts instead of standard three-sigma control charts

Make a concerted effort to eliminate the potential for product defects in the design stage

Create a quality control department

A and B

Q12 | In order to achieve long-term quality improvements, management must do thefollowing:

Motivate the employees with seminars, contests, and institution of programs such as "Quality Improvement" day

Create a quality control department and give the head of the department ultimate responsibility for quality improvement

Implement a formal quality control program with worker and management involvement

Establish financial incentive packages for workers

Q13 | The ______________ of a product or service mostly affects its reliability and maintenance characteristics.

design

concept

fabrication

performance

Q14 | The primary driver(s) behind the demand for continual qualify improvements is / are:

an increase in the number of projects being worked

the government cost improvement reports that have created widespread public interest in quality

the prevalence of media reports on quality circles and other quality improvement techniques

B and D

Q15 | Quality control is:

identifying which quality standards are relevant to the project and determining how to satisfy them

monitoring specific project results to determine if they comply with relevant quality standards and identifying ways to eliminate causes of unsatisfactory performance

evaluating overall project performance on a regular basis to provide confidence that the project will satisfy the relevant quality standards

taking action to increase the effectiveness and efficiency of the project so as to provide added benefits to both the performing organization and the project customer

Q16 | Of the following statements, which one(s) is / are true?

Quality is the usual result when skilled designers and skilled implementers work on the project

Quality is 10% skill and 90% luck

Quality can be achieved with the proper combination of personnel, materials, methods, and time to do the work

A and C

Q17 | Which of the following statements best characterizes the quality management practice called benchmarking?

The ISO term for progress measurement

Comparing planned project practices to those of other projects

A technique used to test certain types of electronic equipment

The difference between grade and quality

Q18 | Zero Defects is an element of the quality management philosophy that is a ______________ for all workers to be achieved ______________.

slogan; whenever possible

slogan; most of the time

standard; at all times

standard; whenever possible

Q19 | Statistical sampling methods are valid for most projects, regardless of the lack ofrepetitive processes, because ______________.

projects rely on external vendors for products that must meet contractual specifications to conform to the requirements

purchased materials will never meet the requirements of the project

services are amenable to statistical sampling even for small lots

it looks good to the customer when there is a mathematical approach to quality

Q20 | Customers are the driving force in any project and determine the requirements tobe met. In dealing with customers' complaints, it is important to ______________.

avoid commitment to correction on an "out of warranty" item

talk to them until they see the reason the complaints are trivial

give them something more than they contracted to receive to suppress any feelings of dissatisfaction

provide them with the full scope of the contracted product or service

Q21 | One of the advantages of team work is:

It breaks down barriers between internal

customers and suppliers

It results in promotion

It results in salary increment

Q22 | Crosby’s approach to management is:

A problem that can never be solved

Absolutes of Quality Management

Interim Management

ISO

Q23 | A histogram ordered by frequency of occurrence that shows how many resultswere generated by each identified cause is:

Statistical Histogram

Juran Histogram

Fishbone Diagram

Pareto Diagram

Q24 | A series of consecutive points on the same side of the average is called:

Run

Trend

Outliers

Cycle

Q25 | A structured tool, usually industry or activity specific, used to verify that a set of required steps has been performed is called:

Quality Policy

Check list

Trend analysis

Pareto diagram