Total Quality Management Set 15
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This set of Total Quality Management TQM Multiple Choice Questions & Answers (MCQs) focuses on Total Quality Management Set 15
Q1 | Common elements of winners arei. Senior management was actively involved ii. Control of overall process iii. Focus on customer The correct order is
- i only
- i & ii
- i, ii & iii
- None of the above
Q2 | For Cpk (Process capability index) value of 1.33, the PPM is
- 1
- 63
- 2700
- 45500
Q3 | Continual improvement is ini. Environmental objective ii. Audit Result iii. Corrective action The correct order is
- i & ii
- i & iii
- i, ii & iii
- None of the above
Q4 | The process mapping is a ______________ diagram.
- Data flow
- Work flow
- Circular
- Audit
Q5 | By applying basic principle the process improvement will be in organizationsi. Focus on work process ii. Maintain self esteem of other iii. Tone initiative The correct order is
- i only
- i & ii
- ii & iii
- i, ii & iii
Q6 | Diamond represents ______________ while plotting flow chart.
- Step in activity
- Decision making
- Direction of flow
- None of the above
Q7 | PP & PPK is calculated fori. Initial production run ii. Future production iii. Initial process setting The correct order is
- i & ii
- ii & iii
- i & iii
- i, ii & iii
Q8 | According to Deming, Quality problems are
- Due to management
- Due to method
- Due to machine
- Due to material
Q9 | Common features of CMM is how to produce software product which arei. Consistence ii. Repeatable iii. Predictable The correct order is
- i only
- ii only
- ii & iii
- i, ii & iii
Q10 | While setting Quality objective, ______________ to be considered.
- Customer need
- Organizational need
- Supplier need
- Worker need
Q11 | When cpk is less than one
- Process is not capable
- Process is stable
- Process if highly capable
- None of the above
Q12 | ISO emphasis on
- Prevention
- Inspection
- Rejection
- All of the above
Q13 | While setting Quality objective, ______________ to be considered.
- Material quality
- Customer need
- Market demand
- All of the above
Q14 | The objective of ISO-9000 family of Quality management is
- Customer satisfaction
- Employee satisfaction
- Skill enhancement
- Environmental issues
Q15 | Control chart is i. Process monitoring tool ii. Process control tool iii. Process planning tool The correct order is
- i only
- i & ii
- i, ii & iii
- None of the above
Q16 | Employee should be involved in i. Decision making ii. Participation iii. Union The correct order is
- i & ii
- i & iii
- i, ii & iii
- None of the above
Q17 | Does TQM approach have relevance to Indian industry in context to i. Customer satisfaction ii. People involvement iii. Policy managementThe correct order is
- i only
- i & ii
- ii & iii
- i, ii & iii
Q18 | The following is (are) the machine down time.
- Waste
- No material
- Breakdown
- All of the above
Q19 | Special characteristic means i. Product characteristic which affect fit/ function / Regulation ii. Characteristic of product which are regulatory requirement iii. Characteristic in Specification The correct order is
- i only
- i & ii
- ii & iii
- i, ii & iii
Q20 | HRD at organizational level talks ofi. Organization’s manpower planning ii. Training iii. Performance appraisal The correct order is
- i only
- I & ii
- ii & iii
- i, ii & iii
Q21 | Match the followingThe correct order is
- A-4, B-1, C-2, D-3
- A-1, B-4, C-3, D-2
- A-1, B-2, C-4, D-3
- A-1, B-4, C-2, D-3
Q22 | Benefit(s) of model based improvement is (are)i. Establish common language ii. Models are comprehensive The correct order is
- i only
- ii only
- i & ii
- None of the above
Q23 | Reliability of product meansi. Consistency of performance ii. Performance over period iii. Free of technical errors The correct order is
- i & iii
- i & ii
- ii & iii
- i, ii & iii
Q24 | Which of the following is for Environment management?
- ISO-9000
- ISO-14000
- ISO-26000
- ISO-31000
Q25 | Rectangle represents ______________ While plotting flow chart.
- Step in activity
- Decision making
- Direction of flow
- None of the above