Total Quality Management Set 1
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This set of Total Quality Management TQM Multiple Choice Questions & Answers (MCQs) focuses on Total Quality Management Set 1
Q1 | How a quality can be quantified
- performance + expectations
- performance x expectations
- performance – expectations
- performance / expectations
Q2 | Traditional culture of quality requirements focuses on
- product oriented
- process oriented
- customer oriented
- supplier oriented
Q3 | American quality guru who took the message of quality to Japan
- genichi taguchi
- masaaki imai
- shigeo shingo
- w. edwards deming
Q4 | PDCA cycle is the contribution of
- walter shewhart
- philip crosby
- genichi taguchi
- w. edward deming
Q5 | Which one is Juran’s “three- role model”
- supplier – process – customer
- customer - process – customer
- process – customer – supplier
- process – supplier – customer
Q6 | In TQM, how many elements are there in Quality statements
- 1
- 2
- 3
- 4
Q7 | What are the elements of Quality statements
- vision statement
- mission statement
- quality policy statement
- all the above
Q8 | Quality Trilogy is the contributions of
- walter shewhart
- philip crosby
- joseph m juran
- w. edward deming
Q9 | In TQM , the contributions of quality Guru Joseph M Juran
- internal customer
- cost of quality
- breakthrough concept
- all the above
Q10 | The contributions of quality Guru Philip Crosby in TQM
- pdca cycle
- quality trilogy
- pdsa
- concept of zero defects
Q11 | The contribution of Four absolute of Quality is given by
- walter shewhart
- philip crosby
- joseph m juran
- w. edward deming
Q12 | Cost of quality is given by costs of
- prevention + appraisal +internal failure +external failure
- prevention + appraisal
- internal failure + external failure
- appraisal + internal failure
Q13 | In components of CoQ, Cost of good quality contains
- prevention cost
- appraisal cost
- both a and b
- none of the above
Q14 | In components of CoQ, Cost of poor quality contains
- internal failure cost
- external failure cost
- both a and b
- none of the above
Q15 | The Teboul’s customer satisfaction model depends on
- company offer
- customer needs
- both a and b
- none of the above
Q16 | Customer perception on quality contains
- performance
- features
- service
- all the above
Q17 | Tools used for collecting customer complaints
- comment cards
- focus groups
- toll free telephone numbers
- all the above
Q18 | PDCA cycle stands for
- plan do check act
- plan did check act
- process do check act
- process did check acknowledge
Q19 | Dimensions of quality contains
- performance
- reliability
- conformance
- all the above
Q20 | Dimensions of Service quality contains
- tangibles
- reliability
- assurance
- all the above
Q21 | Japanese quality guru who developed new concepts in response to the American gurus
- walter shewhart
- philip crosby
- genichi taguchi
- w. edward deming
Q22 | In TQM, the customer need can be understandable by which model
- taguchi model
- kano model
- deming model
- kaizen model
Q23 | The most common techniques used for analyzing the quality costs are
- trend analysis
- pareto analysis
- both a and b
- none of the above
Q24 | In continuous improvement, PDSA stands for
- plan do study act
- plan did study act
- process do study act
- process did study acknowledge
Q25 | The system for causing quality is preventive, not appraisal is
- first absolute
- second absolute
- third absolute
- fourth absolute