Total Quality Management Set 5
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This set of Total Quality Management TQM Multiple Choice Questions & Answers (MCQs) focuses on Total Quality Management Set 5
Q1 | In Six Sigma, a ______________ is defined as any process output that does not meetcustomer specifications
- error
- cost
- quality
- defect
Q2 | –––––––– are the charts that identify potential causes for particular quality problems.
- Control Chart
- Flow chart
- Cause and Effect Diagram
- Pareto chart
Q3 | Production issues should be addressed early
- correct (not sure)
- correct to some extent
- correct to great extent
- incorrect
Q4 | QFD stands for ______________
- Quantity for deployment
- Quality for deployment
- Quality function deployment
- Quality for decision
Q5 | Reliability is the degree to which a unit of equipment performs its intended function under______________ for ______________ of time.
- specified conditions; specified period
- any condition; specified period
- specified conditions; all periods
- any condition; any period
Q6 | Kaizen is a ______________ process, the purpose of which goes beyond simple productivityimprovement.
- weekly
- daily
- monthly
- annual
Q7 | At the time of making a purchase agreement with a vendor, what is important to mentionabout inspection?
- the characteristics of the product that are to be inspected
- the tolerances that would be allowed
- the reputation of the vendor
- a & b both (not sure)
Q8 | Poka-yoke" is the Japanese term for ______________
- Card
- Fool proof
- Continuous improvement
- Fishbone diagram
Q9 | A fishbone diagram is also known as a .______________
- cause-and-effect diagram
- poka-yoke diagram
- Kaizen diagram
- Taguchi diagram
Q10 | A maturity model can be used as a benchmark for comparison and as an aid to understanding
- TRUE
- FALSE
- depends
- can't say
Q11 | Fourteen points framework for quality and productivity improvement was suggested by______________
- Crosby
- Ishikawa
- Deming
- Juran
Q12 | Juran's Quality trilogy emphasizes the roles of quality planning, quality control and______________
- Quality Definition
- Quality enhancement
- Quality improvement
- quality maintenance
Q13 | Quality Circles members are ______________
- Paid according to their contribution to quality
- External consultants designed to provide training in the use of Quality tools
- Always machine operators
- None of the three.
Q14 | Costs of dissatisfaction, repair costs, and warranty costs are elements of cost in the______________
- Taguchi Loss Function
- Pareto Chart
- ISO 9000 Quality Cost Calculator
- Process Chart
Q15 | Kaizen is a Japanese term meaning ______________
- continuous improvement
- Just-in-time (JIT)
- a fishbone diagram
- setting standards
Q16 | Establishing measurements based on customer needs for optimizing product design is knownas ______________
- Quality planning
- quality improvement
- quality control
- Quality planning (Actual answer is Quality planning roadmap)
Q17 | DMAIC is ______________
- develop, multiply, analyze, improve, check
- define, muliply, analyze, improve, control
- define, measure, analyze, improve, control
- define, manufacture, analyze, improve, control
Q18 | Quality fulfills a need or expectation that is:
- Explicitly stated
- Implied
- Legally required
- All of the above
Q19 | The taste of burgers across all McDonald outlets should be same. This is an example of______________.
- Sensory critical to quality Characteristic
- Physical critical to Quality Characteristic
- Time Orientation critical to Quality Characteristic
- None of the above
Q20 | Check Sheet is used during ______________ stage of DMAIC.
- Define
- Measure
- Analyze
- Improve
Q21 | ______________ is the set of activities that ensures the quality levels of products andservices are properly maintained and that supplier and customer quality issues are properly resolved.
- Quality Assurance
- Quality Planning
- Quality Control
- Quality Management
Q22 | Presence of ______________ after every stage of DMAIC allows for review of project andincorporation of suggestions.
- Review gate
- Toll gate
- Decision gate
- None of the above
Q23 | The Toyota Production System is based on two pillars namely ______________ and______________.
- Kaizen, Six Sigma
- Lean, Six Sigma
- Just in Time, Jidoka
- Just in Time, Kaizen
Q24 | Which of the following is not a target of Total Quality Management:
- Customer Satisfaction
- Reducing manpower
- Continuous Cost Reduction
- Continuous Operational Improvement
Q25 | Let there be a data set {200,201,202,203,204,205,206,207,208}. This data set can berepresented using stem and leaf where the ______________ is 20 and the ______________ is {0,1,2,3,4,5,6,7,8}.
- Stem, Leaf
- Leaf, Stem
- Tree, Stem
- Tree, Leaf