Total Quality Management Set 4
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This set of Total Quality Management TQM Multiple Choice Questions & Answers (MCQs) focuses on Total Quality Management Set 4
Q1 | ______________ is not a process tools for TQM systems
- process flow analysis
- histograms
- pliers
- control charts
Q2 | Inspection, scrap, and repair are examples of ______________
- internal costs
- external costs
- costs of dissatisfaction
- societal costs
Q3 | Customers are primarily concerned with ______________
- Communication, courtesy, and credibility of the sales person
- Competence, courtesy, and security of the sales person
- Competence, responsiveness, and reliability of the sales person
- Communication, responsiveness, and cleverness of the sales person
Q4 | Assured quality is necessary for building customer confidence.
- correct
- correct to some extent
- correct to great extent
- incorrect
Q5 | ______________ is the areas that will be covered by the organization's processes
- process areas
- product Areas
- private areas
- preset areas
Q6 | All of the following costs are likely to decrease as a result of better quality except
- customer dissatisfaction costs
- inspection costs
- maintenance costs
- warranty and service costs
Q7 | Quality is defined by the customer" is
- An unrealistic definition of quality
- A user-based definition of quality
- A manufacturing-based definition of quality
- A product-based definition of quality
Q8 | TQM stands for ______________
- Total Quality Management
- Total Quantity Management
- Total Qualitative Management
- To question management
Q9 | After E.deming, who is considered to have the greatest impact in quality management?
- Kauro Ishikawa
- Joseph M. Juran
- W.E. Deming
- Genichi Tagucchi
Q10 | Deming's 4 step cycle for improvement is______________
- plan, do, check, act
- schedule, do, act, check
- do, act, check, monitor
- plan, control, act, sustain
Q11 | Plan-do-study-act cycle is a procedure to ______________
- Overall improvement
- Continuous improvement
- Permanent improvement
- Immediate improvement
Q12 | Quality practices must be carried out ______________
- at the start of the project
- throughout the life of the project
- at the end of the project
- no need to carry out quality practices
Q13 | Quality circles work best if employees are initially trained in ______________
- Group dynamics
- Motivation principles
- Communications
- All of the three. (Not sure)
Q14 | Quality Trilogy includes
- Quality planning
- quality improvement
- quality control
- All the three
Q15 | Inspection is part of the ______________
- quality control (not sure)
- Quality Planning
- Quality improvement
- Quality circle
Q16 | Elements of quality management system are ______________
- organizational structure
- responsibilities
- procedures
- all the three (not sure)
Q17 | Based on his 14 Points, Deming is a strong proponent of ______________
- inspection at the end of the production process
- an increase in numerical quotas to boost productivity
- looking for the cheapest supplier
- training and knowledge
Q18 | According to Deming most of the problems are related to systems and it is the responsibilityof the management to improve the systems
- correct
- correct to some extent
- correct to great extent
- Taguchi
Q19 | Quality management includes forming and directing a team of people to achieve a qualitativegoal within an effective cost and time frame that results in ______________
- A project completed in shortest possible time.
- A product or service that conforms to the required specifications.
- an award-winning product that brings public recognition to the project
- an innovative project that establishes qualification of the project team
Q20 | Identify the cost not likely to reduce as a result of better quality.
- Maintenance costs
- Inspection costs
- Scrap costs
- Warranty and service costs
Q21 | Processes that operate with "six sigma quality" over the short term are assumed to producelong-term defect levels below ______________ defects per million opportunities (DPMO).
- 2
- 2.4
- 3
- 3.4
Q22 | ______________ are used in six sigma
- black belt
- green belt
- both black belt and green belt
- none of the Above
Q23 | ______________ is about supplying customers with what they want when they want it.
- JUT
- HET
- JAT
- JIT
Q24 | ______________ are the areas that will be covered by the organization's processes
- process areas
- product Areas
- private areas
- preset areas
Q25 | All of the following costs are likely to decrease as a result of better quality except______________
- customer dissatisfaction costs
- inspection costs
- maintenance costs
- warranty and service costs