On This Page

This set of Total Quality Management TQM Multiple Choice Questions & Answers (MCQs) focuses on Total Quality Management Set 4

Q1 | ______________ is not a process tools for TQM systems
  • process flow analysis
  • histograms
  • pliers
  • control charts
Q2 | Inspection, scrap, and repair are examples of ______________
  • internal costs
  • external costs
  • costs of dissatisfaction
  • societal costs
Q3 | Customers are primarily concerned with ______________
  • Communication, courtesy, and credibility of the sales person
  • Competence, courtesy, and security of the sales person
  • Competence, responsiveness, and reliability of the sales person
  • Communication, responsiveness, and cleverness of the sales person
Q4 | Assured quality is necessary for building customer confidence.
  • correct
  • correct to some extent
  • correct to great extent
  • incorrect
Q5 | ______________ is the areas that will be covered by the organization's processes
  • process areas
  • product Areas
  • private areas
  • preset areas
Q6 | All of the following costs are likely to decrease as a result of better quality except
  • customer dissatisfaction costs
  • inspection costs
  • maintenance costs
  • warranty and service costs
Q7 | Quality is defined by the customer" is
  • An unrealistic definition of quality
  • A user-based definition of quality
  • A manufacturing-based definition of quality
  • A product-based definition of quality
Q8 | TQM stands for ______________
  • Total Quality Management
  • Total Quantity Management
  • Total Qualitative Management
  • To question management
Q9 | After E.deming, who is considered to have the greatest impact in quality management?
  • Kauro Ishikawa
  • Joseph M. Juran
  • W.E. Deming
  • Genichi Tagucchi
Q10 | Deming's 4 step cycle for improvement is______________
  • plan, do, check, act
  • schedule, do, act, check
  • do, act, check, monitor
  • plan, control, act, sustain
Q11 | Plan-do-study-act cycle is a procedure to ______________
  • Overall improvement
  • Continuous improvement
  • Permanent improvement
  • Immediate improvement
Q12 | Quality practices must be carried out ______________
  • at the start of the project
  • throughout the life of the project
  • at the end of the project
  • no need to carry out quality practices
Q13 | Quality circles work best if employees are initially trained in ______________
  • Group dynamics
  • Motivation principles
  • Communications
  • All of the three. (Not sure)
Q14 | Quality Trilogy includes
  • Quality planning
  • quality improvement
  • quality control
  • All the three
Q15 | Inspection is part of the ______________
  • quality control (not sure)
  • Quality Planning
  • Quality improvement
  • Quality circle
Q16 | Elements of quality management system are ______________
  • organizational structure
  • responsibilities
  • procedures
  • all the three (not sure)
Q17 | Based on his 14 Points, Deming is a strong proponent of ______________
  • inspection at the end of the production process
  • an increase in numerical quotas to boost productivity
  • looking for the cheapest supplier
  • training and knowledge
Q18 | According to Deming most of the problems are related to systems and it is the responsibilityof the management to improve the systems
  • correct
  • correct to some extent
  • correct to great extent
  • Taguchi
Q19 | Quality management includes forming and directing a team of people to achieve a qualitativegoal within an effective cost and time frame that results in ______________
  • A project completed in shortest possible time.
  • A product or service that conforms to the required specifications.
  • an award-winning product that brings public recognition to the project
  • an innovative project that establishes qualification of the project team
Q20 | Identify the cost not likely to reduce as a result of better quality.
  • Maintenance costs
  • Inspection costs
  • Scrap costs
  • Warranty and service costs
Q21 | Processes that operate with "six sigma quality" over the short term are assumed to producelong-term defect levels below ______________ defects per million opportunities (DPMO).
  • 2
  • 2.4
  • 3
  • 3.4
Q22 | ______________ are used in six sigma
  • black belt
  • green belt
  • both black belt and green belt
  • none of the Above
Q23 | ______________ is about supplying customers with what they want when they want it.
  • JUT
  • HET
  • JAT
  • JIT
Q24 | ______________ are the areas that will be covered by the organization's processes
  • process areas
  • product Areas
  • private areas
  • preset areas
Q25 | All of the following costs are likely to decrease as a result of better quality except______________
  • customer dissatisfaction costs
  • inspection costs
  • maintenance costs
  • warranty and service costs