Business Management Set 1

Bachelor of Commerce (B Com)

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This set of Business Management Multiple Choice Questions & Answers (MCQs) focuses on Business Management Set 1

Q1 | TQM focuses on
  • employees
  • customers
  • both a and b
  • none
Answer: both a and b
Q2 | Which Japanese term refers to continuous improvement
  • kaizen
  • kanban
  • seri
  • seito
Answer: kaizen
Q3 | ISO emphasis on
  • prevention
  • inspection
  • rejection
  • all the above
Answer: prevention
Q4 | …….. provides all relevant information needed by the managers at different levels fortaking correct decisions
  • mbo
  • mis
  • dbms
  • none
Answer: mis
Q5 | …….. is an internationally recognised Quality Management System
  • iso9001
  • iso14001
  • iso 2014
  • none
Answer: iso9001
Q6 | TQM & ISO both focuses on
  • customer
  • employee
  • supplier
  • all the above
Answer: customer
Q7 | ……… is a workflow diagram to bring forth a clearer understanding of a process orseries of parallel processes
  • fishbone diagram
  • interrelation graph
  • tree diagram
  • process mapping
Answer: process mapping
Q8 | Where was the TQM emerged?
  • japan
  • germany
  • india
  • america
Answer: japan
Q9 | Tools of TQM ……
  • process maps
  • benchmarking
  • force field analysis
  • all the above
Answer: all the above
Q10 | ………. Is a management philosophy and methodology which was invented byMotorola.
  • tqm
  • tpm
  • 6- sigma
  • none
Answer: 6- sigma
Q11 | Ethics is a system of ……..principles
  • moral
  • guiding
  • value
  • none
Answer: moral
Q12 | …………. Means a process of stimulating people to action to accomplish desired goals
  • motivation
  • leadership
  • communication
  • none of these
Answer: motivation
Q13 | Maslow’s theory of motivation is …………..
  • theory x and
  • two factor theory
  • achievement theory
  • none of these
Answer: none of these
Q14 | Need Hierarchy theory was developed by …………
  • mc gregor
  • abraham maslow
  • herzberg
  • mc clelland
Answer: abraham maslow
Q15 | According to Need Hierarchy theory, the human needs are ……….
  • limited
  • unpredictable
  • unlimited
  • all of these
Answer: unlimited
Q16 | ………… needs are need for survival
  • safety
  • esteem
  • social
  • physiological
Answer: physiological
Q17 | …………… is the need for love and affection
  • safety
  • esteem
  • social
  • physiological
Answer: social
Q18 | The desire to reach the peak of one’s potential is called as ………..
  • self actualization needs
  • safety need
  • esteem need
  • social need
Answer: self actualization needs
Q19 | Two Factor Theory is also known as …………….
  • theory x and y
  • motivation hygiene theory
  • achievement theory
  • none of these
Answer: motivation hygiene theory
Q20 | In ---------type of organization, workers receive instructions from various specialists.
  • line
  • functional
  • informal
  • none
Answer: functional
Q21 | If duties and authority are shown in the organizational structure of the enterprise, then itis called
  • informal delegation
  • formal delegation
  • written delegation
  • none of these
Answer: formal delegation
Q22 | -----------is an example of internal source of recruitment
  • advertisement
  • trade unions
  • employment exchange
  • promotion
Answer: promotion
Q23 | -------- is the process of inducting an employee into the social set up of work.
  • placement
  • induction
  • absorption
  • none of these
Answer: induction
Q24 | -------- is the act of increasing the knowledge and skills of an employee for doing a job.
  • training
  • induction
  • placement
  • orientation
Answer: training
Q25 | -------- means issuing orders, instructions and commands.
  • directing
  • unity of command
  • authority
  • all of these
Answer: directing
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