Emerging Trends In Management Set 7
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This set of Emerging Trends in Management Multiple Choice Questions & Answers (MCQs) focuses on Emerging Trends In Management Set 7
Q1 | Poka-yoke" is the Japanese term for
- card
- foolproof
- continuous improvement
- fishbone diagram
Q2 | A worker operates a shear press. She notices that the metal sheets she iscutting have curled edges. Who should get the first "shot" at solving the problem?
- the foreman
- a member of the quality control department
- the operator herself
- an engineer
Q3 | A recent consumer survey conducted for a car dealership indicates that,when buying a car, customers are primarily concerned with the salesperson's ability to explain the car's features, the salesperson's friendliness, and the dealer's honesty. The dealership should be especially concerned with which dimensions of service quality?
- communication, courtesy, and credibility
- competence, courtesy, and security
- competence, responsiveness, and reliability
- communication, responsiveness, and reliability
Q4 | Which of the following has been the main driver to the globalization ofbusiness?
- the higher standards of living in the u.s. and europe
- technology
- the nafta trade agreement
- the increasing ethnic diversity within countries
Q5 | Operations management is applicable
- mostly to the service sector
- to services exclusively
- mostly to the manufacturing sector
- to manufacturing and service sectors
Q6 | Walter Shewhart is listed among the important people of operationsmanagement because of his contributions to
- assembly line production
- measuring the productivity in the service sector
- just-in-time inventory methods
- statistical quality control
Q7 | Henry Ford is noted for his contributions to
- standardization of parts
- statistical quality control
- assembly line operations
- scientific management
Q8 | Taylor and Deming would have both agreed that
- whirlpool's global strategy is a good one
- eli whitney was an important contributor to statistical theory
- management must do more to improve the work environment and its processes so that quality can be improved
- productivity is more important than quality
Q9 | Who among the following is associated with contributions to qualitycontrol in operations management?
- charles babbage
- henry ford
- frank gilbreth
- w. edwards deming
Q10 | The responsibilities of the operations manager include
- planning, organizing, staffing, procuring, and reviewing
- forecasting, designing, planning, organizing, and controlling
- forecasting, designing, operating, procuring, and reviewing
- planning, organizing, staffing, leading, and controlling
Q11 | Which of the following is not an element of the management process?
- pricing
- staffing
- planning
- controlling
Q12 | An operations manager is not likely to be involved in
- the design of products and services to satisfy customers' wants and needs
- the quality of products and services to satisfy customers' wants and needs
- the identification of customers' wants and needs
- work scheduling to meet the due dates promised to customers
Q13 | All of the following decisions fall within the scope of operationsmanagement except for
- financial analysis
- design of products and processes
- location of facilities
- quality management
Q14 | Which of the following are the primary functions of all organizations?
- operations, marketing, and human resources
- marketing, human resources, and finance/accounting
- sales, quality control, and operations
- marketing, operations, and finance/accounting
Q15 | Budgeting, paying the bills, and collection of funds are activitiesassociated with the
- management function
- control function
- finance/accounting function
- production/operations function
Q16 | Which of the following would not be an operations function in a fast-foodrestaurant?
- making hamburgers and fries
- advertising and promotion
- maintaining equipment
- designing the layout of the facility
Q17 | The three major functions of business organizations
- are mutually exclusive
- exist independently of each other
- overlap
- function independently of each other
Q18 | The service industry makes up approximately what percentage of all jobsin the United States?
- 20%
- 40%
- 66%
- 74%
Q19 | Typical differences between goods and services do not include
- cost per unit
- ability to inventory items
- timing of production and consumption
- customer interaction
Q20 | Which is not true regarding differences between goods and services?
- services are generally produced and consumed simultaneously, tangible goods are not.
- services tend to be more knowledge-based than products.
- services tend to have a more inconsistent product definition than goods.
- goods tend to have higher customer interaction than services.
Q21 | Which of the following is not a typical attribute of goods?
- output can be inventoried
- often easy to automate
- aspects of quality difficult to measure
- output can be resold
Q22 | Which of the following services is not unique, i.e., customized to aparticular individual's needs?
- hairdressing
- elementary education
- legal services
- dental care
Q23 | Which of the following is not a typical service attribute?
- intangible product
- easy to store
- customer interaction is high
- simultaneous production and consumption
Q24 | Gibson Valves produces cast bronze valves on an assembly line. If 1600valves are produced in an 8-hour shift, the productivity of the line is
- 2 valves/hr
- 40 valves/hr
- 80 valves/hr
- 200 valves/hr
Q25 | Gibson Valves produces cast bronze valves on an assembly line, currently producing 1600 valves each 8-hour shift. If the productivity is increased by10%, it would then be
- 180 valves/hr
- 200 valves/hr
- 220 valves/hr
- 880 valves/hr