Emerging Trends In Management Set 3

Bachelor of Business Administration (BBA)

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This set of Emerging Trends in Management Multiple Choice Questions & Answers (MCQs) focuses on Emerging Trends In Management Set 3

Q1 | In supply chain process………….is defined as “the act of buying all those activities necessary to acquire goods and services consistent with userrequirements.
  • collection
  • buying
  • procurement
  • assembling
Answer: procurement
Q2 | The procurement process in supply chain management renamed by GlobalSupply Chain Forum as………….
  • demand management
  • manufacturing flow management
  • returns management
  • supplier relationship management
Answer: supplier relationship management
Q3 | The returns process in supply chain management renamed by GlobalSupply Chain Forum as……………..
  • returns management
  • supplier relationship management
  • order fulfillment
  • demand management
Answer: returns management
Q4 | The activities in supply chain process reside inside a……………,but anentire process will not be contained with in one function.
  • process
  • activity
  • functional silo
  • objective
Answer: functional silo
Q5 | In CRM customer teams tailor……………… to meet the needs of keyaccounts and segments of other customers.
  • product and service agreements
  • plan service agreements
  • policy service agreements
  • promotion service agreements
Answer: product and service agreements
Q6 | In CRM – PSA stands for……….
  • product and service agreements
  • plan service agreements
  • policy service agreements
  • promotion service agreements
Answer: product and service agreements
Q7 | At………… level ,the CRM process provides the framework for managingrelationships with customers .
  • operational
  • strategic
  • functional
  • activity
Answer: strategic
Q8 | The…………….process is the firms face to the customer.
  • customer relationship management
  • demand management
  • procurement management
  • customer service management
Answer: customer service management
Q9 | At strategic level ,the customer service management process is concernedwith designing the process for managing the ………
  • crm
  • psa
  • cpfr
  • vmi
Answer: psa
Q10 | The …………….. management process needs to balance the customersrequirements with the firms supply capabilities.
  • customer relationship management
  • customer service management
  • demand management
  • operational management
Answer: demand management
Q11 | VMI stands for………….
  • vendor managed inventory
  • value managed inventory
  • vendor marketing inventory
  • value marketing inventory
Answer: vendor managed inventory
Q12 | An effective ……….process in supply chain requires integration of firmsmanufacturing ,logistics and marketing plans.
  • crm
  • customer service management
  • order fulfillment
  • demand management
Answer: order fulfillment
Q13 | ………….. process in supply chain includes all activities necessary for managing the product flow through the manufacturing facilities and forobtaining ,implementing and managing flexibility.
  • manufacturing flow management
  • customer relationship management
  • customer service management
  • demand management
Answer: manufacturing flow management
Q14 | …………is the process in supply chain that defines how a company interactswith its suppliers.
  • customer relationship management
  • demand management
  • supplier relationship management
  • manufacturing flow management
Answer: supplier relationship management
Q15 | Time to market is a critical objective of ………process in supply chain.
  • product development and commercialization
  • demand management
  • manufacturing flow management
  • order fulfillment
Answer: product development and commercialization
Q16 | Effective management of the ………….process in supply chain enables theb firm to identify productivity improvement opportunities and breakthroughprojects.
  • product development and commercialization
  • demand management
  • manufacturing flow management
  • returns management
Answer: returns management
Q17 | Logistics system follows the principle of ………………advantage.
  • comparative
  • co-operative
  • discriminating
  • productive
Answer: comparative
Q18 | Logistics activities provide the bridge between production and marketlocations that are separated by ……..and……..
  • place and product
  • time and distance
  • process and programme
  • product and distance
Answer: time and distance
Q19 | ………….management should know much additional revenue would begenerated through incremental improvements in the quality of customer service provided.
  • logistic
  • customer relationship
  • customer service
  • demand
Answer: logistic
Q20 | ……………….includes design and administration of systems to control theflow of materials, WIP and finished inventory to support business unit strategy.
  • logistics management
  • materials management
  • bill of materials
  • none
Answer: logistics management
Q21 | Which is not a part of basic systems of codifications?
  • alphabetical system
  • numerical system
  • colour coding system
  • none of the above
Answer: none of the above
Q22 | ……………and physical distribution are the two major operations oflogistics.
  • supply chain management
  • materials management
  • logistics management
  • none
Answer: materials management
Q23 | …………is the time that elapses between issuing replenishment order andreceiving the material in stores.
  • replenishment time
  • lead time
  • idle time
  • none
Answer: lead time
Q24 | ……………is the task of buying goods of right quality, in the rightquantities, at the right time and at the right price.
  • supplying
  • purchasing
  • scrutinizing
  • none
Answer: purchasing
Q25 | Which of the following is not a component of 4PL?
  • control room (intelligence)
  • resource providers
  • information
  • recycling
Answer: recycling
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