Service Management Set 1 MCQs

Q1 | Services are characterized by all of the following characteristics except-

intangibility

homogeneity

inseparability

heterogeneity

Q2 | Which of the following is not a tangible dominant?

buildings

automobiles

investment management

computer

Q3 | What does GDP stand for?

gross domestic profile.

gross demand profile.

gross domestic product.

general domestic product.

Q4 | Hospital8. Which of the following fields would be least likely to be described as intangible- dominant?

manufacturing

education

insurance

banking

Q5 | A triangle of Company, Customers, Employees, Internal Marketing, External Marketingcommunications and Interactive marketing is known as…………..

marketing triangle

service triangle

communication triangle

sales triangle

Q6 | Odd one out

internal marketing

external marketing

interactive marketing

international marketing

Q7 | Ranking from highest to lowest, the countries with the largest service sector employmentare:

european community, united states, japan

united states, japan, european community

united states, european community, japan

Q8 | The primary cost of producing a service is

rent

overhead

cost of goods sold

labour

Q9 | Tourism is a major creator of jobs in the world. Approximately what percentage ofglobal employment is represented by tourism?

20%

50%

2%

8%

Q10 | According to definitions of the tourist, what is the maximum allowable length of stay ina destination ?

one year.

6 months

one month

one day.

Q11 | What does the acronym TSA stand for?

tourism satellite assessment.

travellers’ security association

tourism system account.

tourist satellite account.

Q12 | What is domestic tourism?

travel for less than one day in your own country

a business trip overseas

travel involving an international stay away from home

travel within your own country

Q13 | Which bank is known as bankers bank in India ?

sbi

rbi

indian bank

bank of india

Q14 | In which year banks were nationalized in India?

1947

1956

1969

2010

Q15 | The regulation of the financial services industry in the UK is now carried out by the

bank of england

sfa

sib

fsa

Q16 | A corporation in the U.S. estimates and pays it taxes __________.

monthly

quarterly

semi-annually

annually

Q17 | In finance we refer to the market for relatively long-term financial instruments as the__________ market.

money

capital

primary

secondary

Q18 | Discuss the social purpose and organization of health care insurance. Moral hazardby insurance companies can result in:

over utilization of health insurance.

community rating.

adverse selection.

risk pooling.

Q19 | A person injured in a motor vehicle accident will have health care expenses paid by:

social insurance programs.

auto insurance.

employment- based insurance

workers compensation insurance

Q20 | Which of the following characteristics/situations qualifies a patient for benefits under along term care insurance contract?

workplace injury

limitation in adl function

recent hospitalization

motor vehicle accident

Q21 | Which of the following laws requires that employers offer continuation of health careinsurance after a person leaves employment?

cobra

erisa

hipaa

state insurance statute

Q22 | 'Reinsurance' refers to the practice by insurance companies of:

terminating existing policies.

buying insurance from another firm

issuing new policies

renewing existing policies

Q23 | By taking out insurance cover an individual:

reduces the cost of an accident

transfers the risk to someone else

converts the possibility of large loss to certainty of a small one

reduces the risk of an accident

Q24 | Diversification is one way in which insurance companies can protect themselvesagainst:

positively correlated risks

the law of large numbers

parameter change

random fluctuation

Q25 | A 'pay as you go' pension system is unsuitable for a private firm because:

the firm may cease trading

employees are not willing to pay

the dependency ratio is too high

the benefits are insufficient