Service Management Set 1
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This set of Service Management Multiple Choice Questions & Answers (MCQs) focuses on Service Management Set 1
Q1 | Services are characterized by all of the following characteristics except-
- intangibility
- homogeneity
- inseparability
- heterogeneity
Q2 | Which of the following is not a tangible dominant?
- buildings
- automobiles
- investment management
- computer
Q3 | What does GDP stand for?
- gross domestic profile.
- gross demand profile.
- gross domestic product.
- general domestic product.
Q4 | Hospital8. Which of the following fields would be least likely to be described as intangible- dominant?
- manufacturing
- education
- insurance
- banking
Q5 | A triangle of Company, Customers, Employees, Internal Marketing, External Marketingcommunications and Interactive marketing is known as…………..
- marketing triangle
- service triangle
- communication triangle
- sales triangle
Q6 | Odd one out
- internal marketing
- external marketing
- interactive marketing
- international marketing
Q7 | Ranking from highest to lowest, the countries with the largest service sector employmentare:
- european community, united states, japan
- united states, japan, european community
- united states, european community, japan
- united states, european community, japan
Q8 | The primary cost of producing a service is
- rent
- overhead
- cost of goods sold
- labour
Q9 | Tourism is a major creator of jobs in the world. Approximately what percentage ofglobal employment is represented by tourism?
- 20%
- 50%
- 2%
- 8%
Q10 | According to definitions of the tourist, what is the maximum allowable length of stay ina destination ?
- one year.
- 6 months
- one month
- one day.
Q11 | What does the acronym TSA stand for?
- tourism satellite assessment.
- travellers’ security association
- tourism system account.
- tourist satellite account.
Q12 | What is domestic tourism?
- travel for less than one day in your own country
- a business trip overseas
- travel involving an international stay away from home
- travel within your own country
Q13 | Which bank is known as bankers bank in India ?
- sbi
- rbi
- indian bank
- bank of india
Q14 | In which year banks were nationalized in India?
- 1947
- 1956
- 1969
- 2010
Q15 | The regulation of the financial services industry in the UK is now carried out by the
- bank of england
- sfa
- sib
- fsa
Q16 | A corporation in the U.S. estimates and pays it taxes __________.
- monthly
- quarterly
- semi-annually
- annually
Q17 | In finance we refer to the market for relatively long-term financial instruments as the__________ market.
- money
- capital
- primary
- secondary
Q18 | Discuss the social purpose and organization of health care insurance. Moral hazardby insurance companies can result in:
- over utilization of health insurance.
- community rating.
- adverse selection.
- risk pooling.
Q19 | A person injured in a motor vehicle accident will have health care expenses paid by:
- social insurance programs.
- auto insurance.
- employment- based insurance
- workers compensation insurance
Q20 | Which of the following characteristics/situations qualifies a patient for benefits under along term care insurance contract?
- workplace injury
- limitation in adl function
- recent hospitalization
- motor vehicle accident
Q21 | Which of the following laws requires that employers offer continuation of health careinsurance after a person leaves employment?
- cobra
- erisa
- hipaa
- state insurance statute
Q22 | 'Reinsurance' refers to the practice by insurance companies of:
- terminating existing policies.
- buying insurance from another firm
- issuing new policies
- renewing existing policies
Q23 | By taking out insurance cover an individual:
- reduces the cost of an accident
- transfers the risk to someone else
- converts the possibility of large loss to certainty of a small one
- reduces the risk of an accident
Q24 | Diversification is one way in which insurance companies can protect themselvesagainst:
- positively correlated risks
- the law of large numbers
- parameter change
- random fluctuation
Q25 | A 'pay as you go' pension system is unsuitable for a private firm because:
- the firm may cease trading
- employees are not willing to pay
- the dependency ratio is too high
- the benefits are insufficient