Performance Management Unit 1 Set 3
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This set of Performance Management Multiple Choice Questions & Answers (MCQs) focuses on Performance Management Unit 1 Set 3
Q1 | Performance management should be seen as a process which is a:
- Once a year task
- Twice a year task
- Ongoing process or cycle
- Is engaged in when the appraisals are carried out
Q2 | A performance rating system is:
- A grade or score relating to overall performance
- Details of extent to which work objectives were met
- Last years objectives
- Achievements during the year
Q3 | To be effective a points based rating systems require:
- Close management control
- Comprehensive, reliable and consistent information
- Objectivity in assessments
- 360% assessments
Q4 | Key performance indicators are used in situations when:
- When objectives cannot easily be expressed in terms of numbers
- When targets might be expressed in terms of delivery of a project
- When objectives can be established which are supportive or secondary to the organizations central objectives.
- Objectives that can be quantified using financial values.
Q5 | Many schemes that reward employees and managers for something additional to their normal level of performance fail. Why?
- The link between extra pay and achievement is unclear
- They are detrimental to trade union agreements
- PRP is controversial
- Everyone should receive the same
Q6 | Which of the following is not a type of performance appraisal?
- 45 degree appraisal.
- Customer appraisals.
- Appraisal of managers.
- Team based appraisal
Q7 | Why might an organization use multiple systems of appraisal? Select all that apply.
- To prevent the misuse of performance appraisal systems by line managers.
- Different systems for different part of the organization.
- Different systems for different organizational groups.
- To provide employees with a choice of methods.
Q8 | Which of the following is not a reason why performance appraisal is used by organizations?
- To allocate financial rewards.
- To clarify and define performance expectations.
- To determine promotion.
- Because it is a legal requirement.
Q9 | What is the meaning of upward appraisal?
- Line managers rate the performance of employees.
- Employees rate the performance of their manager.
- Senior managers rate the performance of line managers.
- Employees rate the performance of their peers.
Q10 | What is meant by 360 degree appraisal?
- A system where the line manager rates subordinates simultaneously.
- A system where feedback is obtained from peers subordinates and supervisors.
- A system where a senior manager rates all line managers simultaneously.
- A system where every employee rates another employee chosen at random.
Q11 | Which of the following statements about 360 degree appraisal is not true?
- 360 degree appraisal may be linked to pay awards.
- 360 degree appraisal is normally conducted anonymously.
- 360 degree appraisal has origins in the 1970s US army.
- The data generated is normally highly accurate, valid and meaningful.
Q12 | What is the purpose of a 'mystery shopper'?
- A person who pretends to be a manager to test the service process.
- A person pretends to be a real customer to test the service encountered.
- A person who pretends to be an employee to test service process.
- A person who works for a competitor and pretends to be a customer to test the service encountered.
Q13 | Which of the following statements is not true?
- Some performance appraisal systems have become bureaucratic.
- The introduction of performance appraisal in the public sector has been controversial.
- Deming believed performance appraisal was central to quality management.
- Some line managers do not take the appraisal processes seriously.
Q14 | Employees with …….. need for achievement desire challenging jobs over which they have control
- Low
- Medium
- High
- No
Q15 | Which statement about job satisfaction is most correct
- It causes performance
- It can affect turnover
- It cannot be measured
- It does not affect absenteeism
Q16 | Job analysis is a process of gathering information about the
- Job holder
- Job
- Management
- Organization
Q17 | The final process of a job analysis is the preparation of two statements, namely,
- Job observation and job description
- Job specification and job observation
- Job description and job specification
- None of the above
Q18 | The process of grouping of similar types of works together is known as
- Job classification
- Job design
- Job evaluation
- Job description
Q19 | The system of ranking jobs in a firm on the basis of the relevant characteristics, duties, and responsibilities is known as
- Job evaluation
- Job design
- Job specification
- Job description
Q20 | The written statement of the findings of job analysis is called
- Job design
- Job classification
- Job description
- Job evaluation
Q21 | A non stress prone person who is relaxed, agreeable and easy going.
- Type A personality
- Type B personality
- Pessimist
- Stressors
Q22 | Designing a job according to the worker’s physical strength and ability is known as
- Ergonomics
- Task assortment
- Job autonomy
- None of the above
Q23 | Which of the following is not a component of job design?
- Job enrichment
- Job rotation
- Job reengineering
- Job outsourcing
Q24 | Moving employees from one job to another in a predetermined way is call
- Job rotation
- Job reengineering
- Work mapping
- Job enrichment
Q25 | Stress that result in negative energy and decreases performance and health.
- Distress
- Worries
- Burnout
- Eustress