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This set of Organisational Behaviour Multiple Choice Questions & Answers (MCQs) focuses on Conflict in Organisation

Q1 | The conflict gamer reacts to conflict by:Sol:
  • Avoiding it
  • Feeling traumatized by it
  • Not preparing for it
  • Postponing negotiation
Q2 | The form of negotiation in which the negotiation is facilitated by a neutral third party is:Sol:
  • Mediation
  • Agent or advocate-assisted negotiation
  • Nonbinding evaluation
  • Arbitration
Q3 | In dual concern model the style which represents a low level of concern for both self andother known as__________.
  • Avoiding
  • Dominating
  • Obliging
  • Compromising
Q4 | When one disputant is forced to litigation then __________style is not possible.Sol:
  • Compromising
  • Integration
  • Authoritative
  • Avoiding
Q5 | An accurate estimate of BATNA:Sol:
  • Allows disputant in making irrational choices about when to continue
  • negotiating, when to accept an offer, and when to stop
  • Allows being unduly pressured into settlement
  • Prevents team to accept a deal better than the BATNA without hesitation;
Q6 | Impressions formed about people that are based upon fitting the person into variouscategories are a type of impression called:
  • Data processing
  • Systemic processing
  • Category-based processing
  • Detail processing
Q7 | The mental processes which are used unconsciously to reinforce stereotypes include all ofthe following except:Sol:
  • Ignoring
  • Over interpretation
  • Explaining away
  • All of the above are correct
Q8 | When we try to associate with the information previously assumed even if we getinformation about a certain phenomenon, we tend to___________ in process of stereotype.
  • Ignore
  • Explain away
  • Agree
  • Challenge
Q9 | Extending a pre assumed perception and confirming it with small piece of information iswhich type of mental process of stereotyping?
  • Selecting Weighting Processes
  • Stereotype over interpretation
  • Stereotype-consistent perception
  • Explaining away
Q10 | _____________ processing is more accurate, but ________ processing is fasterand easier.Sol:
  • Systematic, category-based
  • Category-based, systematic
  • Dual, systematic
  • Group, Systematic
Q11 | The mediator’s primary function is to promote effective negotiation in:Sol:
  • Facilitative mediation
  • Evaluative mediation
  • Nonbinding evaluations
  • Mediation
Q12 | mediation:Sol:
  • AThere may not be a settlement since the disputants may not come to agreement
  • If there is some settlement it is permanent
  • The settlement is usually verbal
  • Settlements reached in mediation are not enforceable contracts
Q13 | An advantage of “evaluative” mediation is that it:
  • Helps each disputant to fine-tune his or her BATNA for accuracy and to modify it if it is too optimistic
  • Is the best form of mediation in inducing the disputants to use principled
  • negotiation
  • Is the best form of mediation in improving the disputants’ relationship
Q14 | ) “To facilitate Collaborating/Integrating negotiation between the disputants” is the goalof which type of mediation?
  • Triage mediation
  • Bargaining-based mediation
  • Therapeutic mediation
  • Pure mediation
Q15 | Which of the following types of mediation has narrow and evaluative focus?Sol:
  • Triage mediation
  • Bargaining-based mediation
  • Pure mediation
  • Therapeutic mediation
Q16 | )In which sort of mediation are due process problems the most likely to occur?Sol:
  • Triage mediation
  • Bargaining-based mediation
  • Pure mediation
  • Transformative mediation
Q17 | According to Tuchman (1965), which of the following is NOT a stage of the life cycle of agroup?
  • performing
  • norming
  • reforming
  • storming
Q18 | The phenomenon whereby an individual in a group will tend to end up agreeing with astrong majority opinion in spite of their own judgement is known as
  • Normative influence
  • informative influence
  • critical mass influence
  • bullying influence
Q19 | The idea that the degree to which you will be influenced by the opinion of another groupmember will depend on how much you identify with that person is known as
  • reactive intransigence influence
  • referent informational influence
  • reconciliation of internal influence
  • reorganizational interest influence
Q20 | Which of the following is NOT suggested as an explanation for poor group motivation?
  • lack of individual feedback
  • lack of clear performance standards
  • seeing that others aren’t pulling their weight
  • latent misanthropic enjoyment of group failure
Q21 | The tendency whereby a group reaches a decision by trying to minimize conflict,neglecting to critically test and evaluate ideas, is termed
  • group compromise
  • group consensus
  • groupthink
  • group cohesion
Q22 | The process whereby the presence of others is suggested to lead to individuals losing theirsense of personal identity is termed
  • DE individuation
  • deindividualization
  • individualization
  • individuation
Q23 | The tendency whereby groups make decisions that are more extreme than the individuals’opinions within the group is termed
  • group polarization
  • group cohesion
  • group DE individuation
  • group extremism
Q24 | Steiner (1972) called losses in group productivity due to poor coordination
  • disorganization losses
  • momentum losses
  • process losses
  • laziness losses
Q25 | Which of the following did Wilfred Bion (1961) NOT observe as a quality that was likely tobe present in a group with ‘good group spirit’?
  • flexibility of group membership
  • the presence of distinct subgroups
  • common purpose
  • valuing of all group members