Grievance and discipline
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This set of Human Resource Management (HRM) Multiple Choice Questions & Answers (MCQs) focuses on Grievance and discipline
Q1 | Concept of MBO was first developed by
- peter drucker
- douglas mcgregor
- henry fayol
- clayton p. alderfer
Q2 | Industrial discipline ordinarily does not imply
- observance of company’s rules and regulations
- cooperating with management and co-workers
- active participation in union activities
- smooth discharge of duties and responsibilities
Q3 | Which is a form of participative management?
- information-sharing
- associative participation
- consultative participation
- all of the above
Q4 | Social factor having a potent bearing on HRM practices in India includes
- caste system
- doctrine of karma
- customs and traditions
- all of the above
Q5 | The objectives of workers’ participation in management do not ordinarily include
- promotion of collective bargaining
- promotion of industrial harmony
- promotion of industrial democracy
- promotion of productivity
Q6 | Which form of participative management promotes “semi-autonomous work-groups”?
- quality of work life
- quality circle
- tqm
- quality group
Q7 | Industrial action generally does not include
- strike
- lock-out
- demonstration
- bandh
Q8 | A team is evaluated on features like –
- co-operation / confrontation avoiding / common objectives
- openness of view and unwritten procedure systems
- regular review / appropriate leadership
- all above
Q9 | Human due diligence means investigation of –
- management team / staff
- structure / issues / managerial capacity of a potential partner
- both (a) + (b)
- financial due diligence
Q10 | What influences the bank employees’ attitude on work culture?
- educational qualification
- ownership of bank
- location of the branch
- all above
Q11 | Employee accountability is strengthens in
- hr audit
- hr training
- succession planning
- hr functions
Q12 | The main barriers of communications are –
- organisational + semantic
- personal + psychological + resistance to new ideas
- both (a) + (b)
- organisational / psychological
Q13 | Promotion is basically a reward for –
- efficiency
- seniority
- physical fitness
- retention
Q14 | Competency Mapping is possible through approaches like –
- job analysis / workforce skills analysis / supply and demand analysis
- job analysis / gap analysis / solution analysis
- gap analysis / solution analysis + (a)
- both (a) + (b)
Q15 | According to Briggs (1981) effectiveness in grievance handling exists where the procedure facilitates:
- openness and honesty
- conflict management and agreement clarification
- the ability to handle individual and collective disputes through the same procedure
- an easy movement (where necessary) to disciplinary procedures
Q16 | The term industrial relations means –
- relationship between management and labour
- relationship between organisation and employees
- relationship that grows out of employment
- all above
Q17 | Collective bargaining is a procedure regulated by agreements between their –
- bargaining agents and employers
- employees and employees
- employers and employers
- labour officer and trade unions
Q18 | When any discipline becomes ineffective or less-effective?
- longer time spending in action
- discipline is handled impersonally
- aware of rules and performance criteria
- only (a) and (b)
Q19 | Lockout is a weapon available to –
- employees
- trade unions
- employers
- government
Q20 | How the conflicts within employers and employees can be settled or prevented?
- voluntary method
- government machinery
- statutory measures
- all above
Q21 | The word workers participation in management means –
- sharing the decision making powers
- sharing the decision making with lower results of the employees
- sharing the day to day working with higher ranks of persons
- sharing the financial decision making powers with representative of workers
Q22 | What is the role of the trade-union in collective bargaining?
- to protect jobs and real earnings
- better conditions of work life for workers
- fighting against any possible, exploitations
- all above
Q23 | The poor quality of selection will mean extra cost on _______ and supervision.
- training
- recruitment
- work quality
- none of the above
Q24 | Which of these is the most important external factor governing recruitments?
- sons of soil
- labour market
- unemployment rate
- supply and demand
Q25 | Which of the following act deals with recruitment and selection?
- child labour act
- the apprentices act
- mines act
- all of the above