Copier
..., apparatus that makes copies of typed, written or drawn material
Human Behavior
..., A collection of behaviors exhibited by human beings who have been influenced by a persons culture, attitudes, emotions, values, ethics, and authority.
Marketing
...A way of advertising or recruiting people to a business
Nonverbal communication
..., communication using body movements, gestures, and facial expressions rather than speech
Salutation
..., A greeting, in particular a formal greeting used in a letter; an act of honor or courteous recognition.
Socialization
..., Is the process of teaching and learning values, norms, and customs through positive and negative social sanctions.
Verbal communication
..., Communication involving the use of spoken or written words or sounds.
Word-processing software
..., Computer used to create, edit, print, and save documents electronically.
lack of sufficient staff, overbooking, multiple tasks, lack of communication
Types of stress factors that exist in the dental office
Voice the problem, list solutions, discuss and eliminate, agree on a solution, evaluate
What the team concept can do to improve communication
friendly, trusting, confidence
describe the type of relationship the patient and dental team should have
smile, friendly, answer on 1st ring, no slang, name and office name
describe professional phone courtesy
incoming- screen calls, answer properly; outgoing- confidentiality, note and record everything
compare the handling of different types of phone calls
listen, maintain eye contact, nod your head when pt is talking
some of the bast ways to calm an irate pt