assertive communication
Giving a message that is direct, open, honest, and non-judgmental. Respecting both parties, no blame, finding resolutions without conflict
negative communication
Not communicating what you mean or want, becoming offended with the other's response, blaming others, being sarcastic
verbal
Spoken or written words
vocabulary
peace and tone
clarity
timing
relevance
credibility
Verbal communication is influenced by:
nonverbal
Body language, how the sender and receiver respond to each other
facial expression
posture and gait
personal appearance
gestures
touch
Nonverbal communication is influenced by:
client centered
improve health
achieve goals
caring
Describe therapeutic relationships:
empathy
respect
genuine
concreteness
confrontation
5 characteristics of therapeutic communication:
too many question
asking "why" too often
changing the subject
expressing disapproval
offering unwanted advice
giving false reassurance
using patronizing language
Barriers to therapeutic communication:
address them slowly & from the front
provide reminders
use short sentences
limit choices
How to communicate with patients with impaired cognition:
nonverbal
solicit family assistance
be positive and patient
continue to explain all procedures
How to communicate with patients with impaired speech:
learn about their views
use touch cautiously
proceed slowly
speak using short words and sentences
provide written material
use an interpreter
How to communicate with another culture: