16.) A user successfully login's at 3:00 PM, What happens at 3:31 PM, if the Login hours for the user's Profile are set from 7:30 AM to 3:30 PM?
A. User is automatically Logged Out
B. User keeps working continuously without any issues
C. User is asked in
D. User is logged out once he tries to do any DML (Data Manipulation) Operation i.e. Save, Edit etc.
17.) What is the Impact on a User of the Organization level Locale Changes?
A. The default Locale of the user is also set to the new Organization Level locale
B. The User is asked for a Choice; if he would like to choose New Organization Locale or his own
C. No Impact on the User as he keeps using his own default Locale
18.) API's are not available for use in which Salesforce.com edition
A. Developer Edition
B. Professional Edition
C. Enterprise Edition
D. Unlimited Edition
B. Professional Edition
19.) Which Feature is not available in Salesforce.com ?
A. Profile based Login Hours
B. Profile based Login IP Ranges
C. Organization based Login Hours
D. Organization based Login IP range
C. Organization based Login Hours
20.) For how many days deleted records are kept in the Recycle Bin?
A. 15
B. 30
C. 45
D. 60
A. 15
21.) Which data can be highlighted in a report using conditional highlighting? Choose 3 answers
A. Grand totals
B. Summarized totals
C. Date fields
D. Grouped by field names
E. Summary formulas
A. Grand totals
B. Summarized totals
D. Grouped by field names
22.) Which circumstance will prevent a system administrator from deleting a custom field?
A. The field is used in a workflow field update.
B. The field is used in a report.
C. The field is used in a page layout.
D. The field is part of a field dependency.
A. The field is used in a workflow field update.
23.) Sales management at Universal Containers needs to display the information listed below on each account record.
Amount of all closed won opportunities
Amount of all open opportunities
Which feature should a system administrator use to meet this requir
C. Roll-up summary fields
24.)What is a capability of Salesforce knowledge? Choose 2 answers
A. Knowledge automatically creates a solution for each new article.
B. Knowledge uses data categories and roles to make articles visible to specific users.
C. Knowledge only allows a singl
B. Knowledge uses data categories and roles to make articles visible to specific users.
D. Knowledge allows an organization to share articles with partner portal users.111
25.) What item appears in a user's My Unresolved Items after synchronization using Salesforce for Outlook? Choose 2 answers
A. Notes not associated to a record
B. Emails not associated to a record
C. Contacts not assigned to an account
D. Cases not assign
C. Contacts not assigned to an account
D. Cases not assigned to a contact
26.) Which statement about sharing rules is true? Choose 2 answers
A. Sharing rules open up access to records.
B. Sharing rules are required in public read/write organizations.
C. Sharing rules grant delete access to records.
D. Sharing rules grant record
A. Sharing rules open up access to records.
D. Sharing rules grant record access to roles and public groups.
27.) The administrator at Universal Containers will create a custom field to track a specific Tier 2 support user on a case record. What data type should be used when creating this custom field?
A. Hierarchical relationship
B. Lookup filter
C. Lookup rela
C. Lookup relationship
28.) What feature allows a user to group campaigns within a specific marketing program or initiative?
A. Campaign members
B. Campaign influence
C. Campaign lists
D. Campaign hierarchy
D. Campaign hierarchy
29.) Universal Containers wants to create a custom object to capture account survey data. Users must be able to select an account from the survey record. Users also need the ability to view related surveys on the account record. How should the system admi
C. Create a lookup relationship field on the survey object.
D. Add the survey related list to the account page layout.
30.) When can a validation rule be used to prevent invalid data? Choose 3 answers
A. When records are deleted by a user
B. When records are imported
C. When records are edited by a user
D. When records are updated by a workflow rule
E. When records are su
B. When records are imported
C. When records are edited by a user
D. When records are updated by a workflow rule
31.) What is affected by changing the default locale setting for an organization?
A. Time Zone
B. Currency
C. Language
D. Date fields
D. Date fields
32.) Where can be conditional highlighting be used? Choose 2 answers
A. Enhanced list views
B. Matrix Reports
C. Summary reports
D. Tabular reports
B. Matrix Reports
C. Summary reports
33.) When converting a lead, how can an administrator capture custom lead data on the converted contact?
A. Map custom lead fields to custom contact fields. B. Use the lead conversion wizard to select the fields. C. Use the data loader to move the custom
A. Map custom lead fields to custom contact fields.
34.) Criteria-based sharing rules can be created for which objects? Choose 3 answers
A. Opportunities
B. Contacts
C. Accounts
D. Users
E. Campaign Members
A. Opportunities
B. Contacts
C. Accounts
35.) What will occur when a system administrator creates a dynamic dashboard?
A. The dashboard components resize based on the device used to view the dashboard.
B. The data displayed varies based on the user viewing the dashboard.
C. The dashboard refresh
A. The dashboard components resize based on the device used to view the dashboard.
C. The dashboard refreshes automatically whenever the underlying data changes.
36.) Which feature license can be assigned to a user record in Salesforce? Choose 2 answers
A. Service Cloud User
B. Console User
C. Knowledge User
D. Opportunity User
A. Service Cloud User
C. Knowledge User
37.) A sales user at Universal Containers has updated the opportunity stage for an opportunity in the pipeline. What may be updated as a result of the stage change? Choose 2 answers
A. Sales quota
B. Forecast category
C. Account rating
D. Probability
B. Forecast category
D. Probability
38.) How can a system administrator add users to a Salesforce organization using Chatter Free? Choose 2 answers
A. Assign Chatter Free licenses to existing Salesforce users.
B. Enable invites to allow users to invite others within specified email domains.
B. Enable invites to allow users to invite others within specified email domains.
C. Create users in the organization and assign them a Chatter Free license.
39.) How can a system administrator grant users access to dashboards? Choose 2 answers
A. Designate running users.
B. Share folders with public groups.
C. Share folders with roles.
D. Create and share data categories.
B. Share folders with public groups.
C. Share folders with roles.
40.) What does a custom report type determine? Choose 2 answers
A. The objects that are available when building a report
B. The report format of the resulting report
C. The custom summary formulas displayed in a resulting report
D. The fields that can be
A. The objects that are available when building a report
D. The fields that can be used as columns when building a report
41.) Universal Containers currently assigns its users from the facilities and IT teams to the same profile. Universal Containers recently created a custom object to track company cars and wants only users from the facilities team to have access to this ne
A. Create a custom profile for users on the facilities team.
42.) Which statement is true regarding the answers community? Choose 2 answers
A. Data categories control access to articles and questions.
B. Unanswered questions are automatically escalated to new cases.
C. Community experts must be internal Salesforce
A. Data categories control access to articles and questions.
D. Answers can be displayed externally on a customer or partner portal.
43.) A time-dependent action is placed in the workflow queue when the record is created. When will the action be removed from the queue? Choose 2 answer
A. When another record triggers the same workflow rule
B. When the record no longer matches the rule c
B. When the record no longer matches the rule criteria
D. when the action is deleted from the workflow queue
44.) A system administrator at Universal Containers needs to mass update the lead source on a number of opportunity records. How can this be accomplished? Choose 2 answers
A. Export opportunities and update using the import wizard.
B. Export opportunities
B. Export opportunities and update using the data loader.
C. Create a list view for opportunities and update using inline editing.
45.) The sales team at Universal Containers wants an easy solution to gather customer requirements and share presentations with their customers What should an administrator do to help the sales team achieve this goal? Choose 2 answers
A. Add customers to
A. Add customers to private Chatter groups.
D. Use Chatter files to share presentations
46.) How can a sales user relate an opportunity to a campaign? Choose 2 answers
A. Select the campaign record type when creating the opportunity.
B. Select the primary campaign source for the opportunity.
C. Use the campaign influence related list on the
B. Select the primary campaign source for the opportunity.
C. Use the campaign influence related list on the opportunity.
47.) Universal Containers requires that the organization-wide default for opportunities be set to public read/write. However, sales users are complainging that reports return too many results, making it difficult to find their team's opportunites in the r
D. Use the Show filter to filter report results and reduce records returned.
48.) A user responsible for managing and creating is unable to create a new campaign even though the user's profile has the "Create" profile permission for Campaigns. How should a system administrator grant the correct access to the user?
A. Grant the use
B. Select the Marketing User checkbox on the user record.
49.) What is a method for adding content to Salesforce CRM Content?
Choose 2 answers
A. Chatter Files.
B. Libraries.
C. Documents.
D. Attachments
A. Chatter Files.
B. Libraries.
50.) Which dashboard component can display data from the summary rows of a report? Choose 2 answers
A. Table
B. Gauge
C. Chart
D. Metric
B. Gauge
D. Metric
51.) A user at Universal Containers reports an error message when attempting to log in. The administrator checks the user's login history, but there is no record of the attempted login. What could be the cause of this issue?
A. The user is attempting to l
D. The user is attempting to log in with the wrong username.
52.) Universal Containers uses web-to-case to convert support requests subitted through its website into cases. The support team would like Salesforce to automatically send an email containing password reset instructions to the customer when the case subj
A. Auto-response rule
53.) A sales executive at Universal Containers wants to be notified whenever highvalue opportunities are created for hot accounts. How should an administrator meet this requirement?
A. Create an escalation rule based on the opportunity amount.
B. Create a
D. Create a workflow rule on the opportunity object.
54.) What is the purpose of the AppExchange? Choose 2 answers
A. Customers can share and install apps published by Salesforce partners.
B. Administrators can download and customize pre-built dashboards and reports.
C. Support users can install the Service
A. Customers can share and install apps published by Salesforce partners.
B. Administrators can download and customize pre-built dashboards and reports.
55.) Which statement is true regarding an approval process? Choose 2 answers
A. An assignment rule defines the approver for each process step.
B. The approval history related list can be used to track the process.
C. An approval action defines the result
B. The approval history related list can be used to track the process.
C. An approval action defines the result of record approval or rejection.
56.) What must an administrator do when creating a record type?
A. Set the field-level security for the record type.
B. Create a new page layout for the record type.
C. Add the record type to the required user records. D. Assign the record type to the app
D. Assign the record type to the appropriate profiles.
57.) What type of field allows users to input text, images, and links?
A. Input area
B. Text area(rich)
C. Text and image area
D. Text area
B. Text area(rich)
58.) What should a system administrator consider when setting up Mobile Lite? Choose 2 answers
A. It allows access to all standard objects in the organization.
B. It allows access to most custom objects in the organization.
C. It must be enabled for the e
C. It must be enabled for the entire organization.
D. Only recently viewed records are synchronized.
59.) Which statement about products and price books is true? Choose 2 answers
A. The standard and list price for a product can be listed in multiple currencies.
B. A product can have a different list price in different price books.
C. Price books that con
A. The standard and list price for a product can be listed in multiple currencies.
B. A product can have a different list price in different price books.
60.) What can be done with a workflow field update action? Choose 2 answers
A. Apply a specific value to a field.
B. Change the record type of a record.
C. Update the value of a field on a child object.
D. Update the value of a formula field.
A. Apply a specific value to a field.
B. Change the record type of a record.
61.) Universal Containers has two sales groups, Each group has its own unique sales process. What is the best way to ensure that sales representatives have access to only the stages relevant to their sales process when working on opportunities?
A. Roles
B
C. Record Types
62.) What premission is set in a user's profile? Choose 3 answers
A. Object Permisssions
B. Marketing User
C. Mass Email
D. Active
E. Run Reports
A. Object Permisssions
C. Mass Email
E. Run Reports
63.) What tab setting on a profile makes a tab NOT accessible on the All Tabs page or visible in any apps?
A. Tab Hidden
B. Default On
C. Default Off
D. Read-Only
A. Tab Hidden
64.) What should an administrator consider when setting up Case Feed?
A. The Use Case Feed permission is automatically active for all profiles.
B. Case Feed replaces the standard case detail page by default.
C. Case Feed required the Service Cloud User fe
D. Chatter Feed tracking must be enabled for the case object.
65.) Where can the multilingual solution feature be enabled? Choose 2 answers
A. Public Knowledge Base
B. Salesforce Content
C. Self-service portal
D. Solution tab search
A. Public Knowledge Base
C. Self-service portal