BUS120 / Organizational Behavior

Organizational citizenship refers to:

b. employee behaviors that extend beyond normal job duties. Correct

After completing a difficult assignment, you reward your accomplishment by playing a game on your computer. This reward is part of which of the following organizational behavior concepts?

d. Social learning theory

The topic of ethics is most closely associated with:

a. workplace values.

________ characterizes people with high levels of anxiety, hostility, depression, and self-consciousness.

d. Neuroticism

Halo effect occurs when:

d. we evaluate specific features of the target person based on a general impression of that person

Which of the following statements about job satisfaction is TRUE?

c. Employees can be satisfied with some aspects of the job while dissatisfied with other aspects of the job.

Which of the following relates to the conceptual anchor that organizations are open systems?

e. All of the above.

Which of the following is an ethical principle stating that people have entitlements allowing let them act in a certain way?

b. Individual rights.

Which of these statements about Kolb's experiential learning model is FALSE?

b. Kolb's model is based on the four elements of the MARS model.

The recency effect is more common when

a. making an evaluation involving complex information.

In the Johari Window, the open area gets smaller when we:

e. None of the above decreases the open area.

Customer orientation, social skills, and need for achievement are examples of:

b. competencies

Managing our emotions and the emotions of others represents:

b. the highest level of emotional intelligence.

The uncomfortable tension felt when our behavior and attitudes are inconsistent with each other is called:

d. cognitive dissonance.

The triple bottom line philosophy says that:

e. companies should try to support the economic, social, and environmental spheres of sustainability.

Which of the following statements about task performance is FALSE?

c. Employees are almost always evaluated on just one performance dimension.

Employees, suppliers and governments:

a. are organizational stakeholders.

By asking a single direct question (such as "How satisfied are you with your job?"), job satisfaction surveys tend to:

c. overestimate the true level of job satisfaction among employees.

Which of the following best represents the most common linkage between attitudes and behavior?

c. Beliefs->feelings->intentions->behavior.

Self-awareness is the _________ level of _________.

a. lowest, emotional intelligence.

People who value their independence and personal uniqueness have:

a. high individualism.

The A-B-C model of behavior modification helps us to:

e. understand how environmental conditions influence learning and behavior.

The difference between emotions and attitudes is comparable to the difference between:

b. experiencing something versus judging something.

Organizational memory is best described as:

c. the storage and preservation of intellectual capital within an organization.

Parental status, work style, relation and income are:

a. secondary categories of workforce diversity.

The open systems anchor of organizational behavior states that:

a. organizations affect and are affected by their external environments. Correct

Contingent work is any job in which:

e. both 'C' and 'D'.

A British food company reduced absenteeism by giving employees with perfect attendance each month two chances (through a lottery) to win $500. This is an example of:

e. both 'B' and 'D'

The highest level of emotional intelligence is:

e. None of the above.

Aptitudes, skills, and competencies all fall under which of the following concepts?

e. Ability

Incongruence between a company's dominant values and an employee's values is known to:

d. do all of the above.

In the Johari Window, the _______ area includes information about you that is known both to you and others.

E. Open

Competencies include:

d. all of the above.

Sensing, thinking, and judging represent three dimensions of:Emotions affect behavior:

e. the Myers-Briggs Type Indicator

Emotions affect behavior:

d. all of the above.

According to the author Organizational Behavior, organizational behavior knowledge:

d. is relevant to everyone who works in organizations.

Several errors were reported by customers who submitted their film for processing. Jasmine, who owns these stores, discovered that the errors seemed to occur when a particular new employee operated the film-processing machine. The new employee claimed tha

a. Jasmine will likely make an internal attribution about the new employee's performance

ABC Corp. pays its employees a fixed salary in a paycheck received every Friday afternoon. This is an example of which reinforcement schedule?

b. Fixed interval

Organizations should 'unlearn':

a. in many situations involving organizational change.

Which of these refers to a person's beliefs about what behaviors are appropriate or necessary, in a particular situation?

b. Role perceptions

In the model of emotions, attitudes, and behavior, feelings are directly influenced by:

e. only 'B' and 'C'

Which of the following statements about work attitudes and behavior is FALSE?

a. Our beliefs about someone represent the best predictor in the attitude model of our behavior toward that person.

Which of the following helps managers to increase their empathy with subordinates?

c. Managers should occasionally work in their subordinates' jobs along with their employees.

Behavioral modelling and self-reinforcement are components of:

c. social learning theory

Which of the following statements about the field of organizational behavior is FALSE?

c. OB is a self-contained discipline, independent of other disciplines.

Corporate social responsibility is most closely related to which of these organizational behavior trends?

e. Workplace values and ethics

The exit-voice-loyalty-neglect (EVLN) model:

d. is a template for organizing and understanding the consequences of job dissatisfaction.

Ethics is most closely related to:

a. values.

Which of these statements about emotional labor is FALSE?

b. Research indicates that emotional display rules and standards are very similar around the world.

Which of the following is NOT a core job characteristic in the job characteristics model?

d. experienced meaningfulness

Gainsharing plans tend to:

c. create a reasonably strong effort-to-performance expectancy.

To correct performance problems, employees would most likely prefer to receive feedback from:

d. a frequent computer printout or other document.

A learning orientation is:

a. an important condition for creativity.

Pooled interdependence is:

c. the weakest form of interdependence other than complete independence.

Someone with high work involvement, strong drive to succeed, and high work enjoyment:

c. is an enthusiastic workaholic.

Workaholism includes the three dimensions of:

b. work enjoyment, drive to succeed, and work involvement.

People tend to be more creative when:

a. they have a reasonable level of job security.

Some ____ are just people assembled together without any necessary ________.

a. groups, interdependence

Which of these jobs would be most susceptible to job burnout?

c. Nurse

What do impromptu storytelling, morphological analysis, and artwork have in common?

c. They are forms of associative play.

Research indicates that, compared with supervisor-only feedback, 360-degree feedback is:

e. None of the above

People with an inventive thinking style:

c. are not bothered by ambiguous information or issues.

To determine the fairness of pay or other outcomes, people usually apply:

d. a combination of the above principles in different situations.

When people experience procedural injustice, they tend to:

b. engage in counterproductive work behaviors.

ABC Corp. formed a special task force to identify delivery schedule problems. The task force originally had five members, but this increased to fifteen members after the company president decided to include three people from each department rather than ju

c. Team members will associate themselves with informal subgroups.

Social loafing is more likely to occur:

b. when the task is boring

In self-leadership, constructive thought patterns include:

a. self-talk and mental imagery

Performance-based rewards have been criticized on the grounds that:

e. all of the above.

A marketing specialist needed to find a new way of marketing the company's main product to clients. While watching a movie one evening, the marketing specialist saw a scene that gave her inspiration for a new marketing plan. According to the creative proc

c. verification

Research suggests that relaxation and meditation programs are effective at:

b. reducing blood-pressure levels and muscle tension.

The degree of attraction people feel toward the team and their motivation to remain members is called:

e. team cohesiveness.

Knowledge of results originates primarily from:

a. job feedback

Which of the following statements about expectancy theory is FALSE?

a. Expectancy theory is a drive-based theory of motivation.

Brook's Law says that adding more people to a late software project only makes it later. This law is mainly referring to:

b. process losses.

Which of the following systematically evaluates the worth of each job within the organization?

c. Job evaluation

Which of the following is a role-related stressor?

a. Excessive workload

The design and effectiveness of most teams are affected by:

e. All of these environmental conditions.

Perceptions of procedural justice are influenced by both ____ rules and _____ rules.

c. structural, social

When forming a team, it is critical that each team member has:

b. the motivation to work together.

You have just been assigned the task of developing an innovative new product, using people from engineering, marketing, purchasing and one or two other departments in the organization. To help the group to be as creative as possible, you would:

d. move these employees out of their departments and into a common area where they can continuously communicate with each other.

Two employees in the same job face the same stressors each day, yet one shows signs of distress while the other does not. This difference occurs because:

d. All of these statements explain the difference reactions by these two people.

Which of the following is NOT identified in the textbook as an ethical principle?

c. Moral intensity.

Consistency, consensus and distinctiveness are

c. the three rules determining whether to make an internal or external attribution.

Which of the following tends to offer the most timely feedback for employee performance?

c. Executive coaching session

Which of the following is included in the systems model of organizations?

e. All of the above

According to McClelland, achievement, affiliation, and power needs are:

d. learned.

All of the following are identified by John Holland as personality and work environment types EXCEPT:

c. collectivist.

Moral intensity is higher when:

e. none of the above exists.

Free agents:

d. are a type of contingent worker.

Employees who view their employment relationship as a long-term marriage that requires flexibility and change over time are said to have:

b. a relational psychological contract

A committee of employees developed a process whereby they would choose a new office-cleaning firm from the six companies that tendered proposals for the contract. The process involved carefully assessing each firm on the four factors that were most import

c. satisficing

Both Jane and Joey believe that their boss makes them stay late to complete work and assigned challenging workloads. Even though they have the same beliefs about their boss, Jane complains to higher management about her boss's behavior whereas Joey does n

d. of all of the above

When Green Corp. recently acquired Orange Corp., employees in each company began to privately complain about the behavior and performance of employees at the other organization. For example, Orange employees would claim that Green employees lacked custome

A. Social Identity

Motowa is a new employee who comes from a culture that values respect for people in higher positions and values the wellbeing of others more than goal achievement. Motowa's culture would have:

a. a high power distance and nurturing orientation.

Stress is best described as:

b. an adaptive response to a situation that is perceived as challenging or threatening to the person's wellbeing.

IdaCorp. gives simple accounts to newly hired employees, then adds more challenging accounts as employees master the simple tasks. This practice mainly:

b. increases person-job matching.

Astonished, cheerful, and gloomy are types of:

d. emotions.

The textbook mainly identifies post-decisional justification as a problem with which stage of decision making?

a. Evaluating decision outcomes.

A technology company wants to move into the field of wireless communications. Unfortunately, few of its employees know enough about the basic technology to acquire emerging knowledge about that field or to launch a separate business unit to enter that mar

e. low absorptive capacity.

The relatively stable pattern of behaviors and consistent internal states that explain a person's behavioral tendencies refers to

a. personality.

Several customer service teams in your organization have dysfunctional norms in which they don't pro-actively ask clients whether they would like to try certain new services. If you were given the opportunity to form a new customer service team, which of

e. All of these actions would remove or avoid forming this dysfunctional norm.

A government agency enriched the jobs of customer service assistants (CSAs) by giving them more autonomy and responsibility for clients in a specific geographic area. Previously, CSAs had limited autonomy and would serve clients based on random assignment

b. the CSAs may have lacked the skills and knowledge to perform the more challenging work.

Which of the following perceptual activities involves making inferences about the causes of a person's actions?

a. Attribution

Normal Technologies Corp. (NTC) offers superb fitness facilities, flexible work hours, a gourmet restaurant with company-subsidized meals and a workplace with security systems for high physical safety. According to Herzberg's motivator-hygiene theory, the

d. reduce job dissatisfaction among NTC's employees but will not motivate them to perform their jobs.

Values have become more important in organizational behavior because of:

d. all of the above.

According to expectancy theory, which of the following actions would NOT alter outcome valences?

a. Show employees how their skills can accomplish the task.

When jobs are highly interdependent, employers should:

e. use either or both of 'B' and 'D'.

Divergent thinking mainly contributes to which of the following?

e. Creativity

Forester, artist, and auto mechanic are jobs in which:

e. employees experience fewer stressors than in most other occupations.

When supervisors create a positive self-fulfilling prophecy, they tend to change employee behavior by:

d. doing all of the above.

Organizational behavior experts have concluded that:

d. there is a moderate statistical relationship between job performance and job satisfaction.

Which of these statements about the field of organizational behavior is FALSE?

b. Leadership, communication and other organizational behavior topics were not discussed by scholars until the 1940s.

In U.S. firms, team members tend to work together more effectively when:

d. they are rewarded for both individual and team performance.

360-degree feedback tends to:

c. be more ambiguous and conflicting than when feedback comes only from the supervisor.

How might self-serving bias be observed in a corporate annual report?

d. The report would acknowledge that competition, the economy and other external factors should be credited for some of the company's recent success

Associative play, morphological analysis, and cross-pollination are three strategies to:

d. improve creativity

From which source do employees generally prefer to receive feedback that helps to correct performance problems?

d. A frequent computer printout or other document

The textbook describes several strategies to minimize change. Which two of these strategies should be applied LAST?

b. Coercion and negotiation

One common type of matrix structure overlays a functional structure with:

b. project teams

How does self-monitoring personality relate to leadership?

d. High self-monitors are more likely to emerge as effective leaders

One problem with a functional structure is that:

b. it emphasizes subunit goals more than organizational goals.

Rituals are:

a. programmed routines of daily organizational life that dramatize the organization's culture.

Employees tend to resist change when:

d. All of these may cause resistance to change.

Which of the following practices tend to make it more difficult to bring about organizational change?

e. None of these makes organizational change more difficult.

How do founders and corporate leaders affect corporate culture?

e. All of these statements are correct.

'Walking the talk' refers to which of the following?

d. The leader behaves in ways that symbolize the vision.

Research on gender and leadership suggests that:Which of these statements about managing change is FALSE?

e. all of these statements are false.

Which of these statements about managing change is FALSE?

a. Employees are less likely to resist change when change agents mainly increase the driving forces for change.

Competency, contingency, implicit, and transformational represent four of the main:

b. perspectives of leadership.

Increasing the restraining forces and reducing the driving forces tends to:

a. reduce the likelihood of change.

A major consumer-products company wanted to create a more entrepreneurial and marketing-oriented culture. After failing to bring about the change through middle management, senior executives worked directly with selected teams of front-line employees. The

c. Parallel learning structures

The pre-employment stage of organizational socialization is more effective when:

b. employers and job applicants are able to give and receive accurate information about each other.

A software design team performs work that has high variety and low analyzability. This team would work best with which of the following organizational structure characteristics?

b. Organic structure

Matrix structures tend to:

e. do none of these things.

Most employees at Quokka Systems are organized into project teams. Employees report to the project leader, but they also report to a leader responsible for their functional specialization (such as engineering or marketing). Quokka Systems likely has a:

c. matrix structure.

Organizations with an adaptive corporate culture:

b. are focused outwardly on customers and others outside the organization rather than inwardly.

When merging two organizations, a separation strategy is most commonly applied when:

c. the two organizations operate in distinct industries.

Suppose that you are the new supervisor of a unit of employees who work in non-routine jobs. These employees are highly experienced and confident in their work. According to path-goal theory, which leadership style would be most appropriate in this situat

b. Participative.

Employees usually learn which of the following topics through the process of organizational socialization?

e. All of these topics.

A century ago, administrative scholars believed that organizations are more effective if they:

a. rely on formal hierarchy to coordinate work

Resistance to organizational change may be caused by:

d. All of these may cause resistance to change

Which leadership perspective takes the view that leadership is a characteristic of the person?

b. Competency (trait) perspective of leadership.