Why is there value in systematically studying Organizational Behavior?
We can identify fundamental consistencies underlying the behavior of all individuals
Which of the following challenges make understanding organizational behavior increasingly important for managers?
all the above
Which of these scientific disciplines has contributed to the science of OB ?
All of the above
The degree to which an organization meets the needs of its clientele or customers is the definition of ______________ .
effectiveness
Raymond Mayer is conducting a study on discrimination against campaign activists based on gender. In his study, he noted that male executives who visited Indonesian villages to promote the use of renewable energy received a highly positive response. In co
Contingency
Which of the following is an example of a process at an individual level?
decision making
Which of the following is an example of a process at the organizational level?
Change of practices
________ is an example of an outcome at the organizational level.
Productivity
Which of the following statements is an example of the behavioral component of an attitude?
I have decided to apply for the position of a campaigner in the climate department.
Which of the following is true of the attitude�behavior relationships?
Attitudes that our memories can easily access are more likely to predict our behavior.
In her work in the publishing industry, Vera Loranzo seeks out new authors who she considers promising. In the past two years, she has found a number of new writers whose work she thought was exceptional, and immersed herself in the task of helping them s
low job satisfaction
Employees' beliefs in the degree to which they influence their work environment, their competence, the meaningfulness of their job, and their perceived autonomy is called ________.
psychological empowerment
Which of these characteristics of jobs (according to the Job Characteristics model) are positively associated with employee satisfaction and job performance?
feedback, autonomy, task identity, skill variety, task significance
Job satisfaction is...
A positive feeling about a job, resulting from an evaluation of its characteristics.
Which of the following is true about the correlation between salary and job satisfaction?
Pay does not play a critical role in job satisfaction when an individual reaches a level of comfortable living.
Employees with positive core self-evaluations believe in their inner worth and basic competence, and are more satisfied with their jobs than those with negative core self-evaluations. The concept of positive core self-evaluations indicates that ________.
personality plays a role in job satisfaction
Henry Hutchins is discontent with his job but believes that his supervisor is a good man who will do the needful to reduce his dissatisfaction with the job. He has decided to just wait and give his supervisor some time until conditions improve. Henry's re
loyalty
Katherine Connor started her day with a cup of coffee while reading the newspaper. However, something about the day makes her feel low. When she reaches the office, she feels upset and distracted from work, although she cannot pinpoint a reason for feelin
a mood
Which of the following is true about emotions?
They are critical to rational thinking.
Ben Ervin often experiences emotions in a much stronger manner than most of his other colleagues. Events that do not provoke any significant emotional response from another person, send him into fits of happiness, anger, or depression. In view of such a s
affect intensity
Which of the following statements is true regarding emotional intelligence (EI)?
It comprises a person's ability to detect other's and one's own feelings.
Carlos is upset because his boss gave him work to finish over the weekend. It is Friday. Which of the following is most likely to help Carlos lift his spirits?
going to a party with his friends
Which of the following is an example of deep acting?
Dave tries to get along with a co-worker because they will soon be working together on a project
Amber and Emma were recently hired by a marketing agency. Though there is a lot of work that has been allotted to both of them, Amber is always in a good mood. Emma, on the other hand, appears to be depressed with her job. In such a situation, as compared
find better solutions to problems
Emotional contagion is ...
a process by which people's emotions are caused by the emotions of others
Which of these motivational concepts relates most strongly to Conscientiousness?
Accomplishment striving
Which of the Big Five personality traits predicts performance in most jobs?
Conscientiousness
Consider two sales reps, twins Mike and Sam, who have very similar personalities, and work for the same company. Mike's boss is extremely competitive, and in making decisions has to have the last word. Sam's boss is relaxed, and likes to involve all of hi
trait activation
________ refers to bottom-line conclusions individuals have about their capabilities, competence, and worth as a person.
Core self-evaluation
With reference to the Hofstede's framework, a class or caste system that discourages upward mobility is more likely to exist in a nation that scores ________.
high on power distance
Which of the following is true of values?
They differ by content and intensity.
Which of the following is the most popular method for assessing personality?
self-ratings on questionnaires
Personality is...
determined by both nature and nurture, mainly nature
The concept of ________ related to self-determination theory considers the extent to which peoples' motives for pursuing goals are aligned with their interests and core values.
self-concordance
The investment of an employee's physical, cognitive, and emotional energies into job performance is called ________.
job engagement
Karen graduated from college four years ago and has been working at Betaphy Inc. ever since. She has consistently received good performance evaluations for the quality of her work. She recently found out that her company hired a fresh college graduate wit
equity/ organizational justice
Logan is an employee who processes health insurance forms. Initially he was criticized by his supervisor for sloppy work, but thereafter he improved considerably. Now he consistently processes his forms without errors and even does more than his fair shar
performance-reward
Which of the following statements is true regarding goal-setting theory?
People do better when they get feedback on their progress toward their goals.
Employees who use the flextime option have to ________.
work from the office during the common core period and put in the extra hours as per their convenience
What did Charlie Hoehn recommend to do in his TedTalk, in order to find a rewarding career?
free work
Which of these team processes serves as a basis for other team processes:
interpersonal process
Aaron Dias was working on the last shift for the day at All Needs, a retail store owned by an Asian man, when he opened the cash register and stole some money thinking that nobody would witness him stealing. However, one of the customer attendants watched
in-group favoritism
According to status characteristics theory, which of the following factors does not determine status?
ability to conform to group norms
Which of the following represents the acceptable standards of behavior within a group that are shared by the group's members?
norms
________ is defined as a phenomenon in which the norm for consensus overrides the realistic appraisal of alternative courses of action.
Groupthink
The team effectiveness model classifies the key components of effective teams into three general categories: context, composition, and process. Which of the following variables belongs to the composition category?
personality of team members
Jean Wills, an instructor with Leverage Inc.'s training department, is infuriated because the conference room that she had booked for her morning session with a new group of trainees will be occupied by the HR team for the day. Jean feels that the company
adequate resources
In the "Lost at sea" game, if a team as a whole gets a lower score than their highest scoring member, this indicates that ...
the highest scoring member did not have enough influence
Leadership is best defined as ________.
the ability to influence a group toward the achievement of a vision or set of goals
Which of the following Big Five personality traits has been identified as the most important trait in effective leaders?
extraversion
The Ohio State Studies narrowed the independent dimensions of leader behavior to two that substantially accounted for most of the leadership behavior described by employees: consideration and _______.
initiating structure
In her first few weeks at the marketing division of Rolland Retails, Judith Cox realized that Joshua, Doug, and Carl were closer to her manager, Eric Scott, than the other five team members. Eric, Joshua, Doug, and Carl came to work at the same time, were
n-group
Cooper Mills is a company that accomplished one of the greatest success stories of our time. The company which began in the garage of its current CEO, Kyle Cooper, went on to become one of the largest producers of textiles in the country. The company has
Cooper Mills' goals tend to be very ambitious and personally important to employees.
________ is defined as a psychological state that exists when you agree to make yourself vulnerable to another because you have positive expectations about how things are going to turn out.
Trust
The president of a small Asian country was hailed as a visionary and a genius when the nation's economy burgeoned during his first term in office. However, when the currency and the stock markets crashed during his government's second term, he was critici
attribution theory
How do charismatic leaders influence followers?
all of the above
A. By articulating an appealing vision
B. By building followers' confidence with high performance expectations
C. By employees personally identifying with their charismatic leaders
D. by demonstrating courage and conviction in unconventio
Which of the following is a differentiating factor between power and leadership?
goal congruence
Carl believes that he is lucky to be working under a manager like Mr. Parker � conscientious, flexible and easy to work with. It was Mr. Parker who helped Carl learn the demands of the job, gave him opportunities to learn from the mistakes he made, and al
Mr. Parker has a high degree of referent power.
________ is the only influence tactic effective for all directions of influence (lateral, upward, downward).
Rational persuasion
According to the interactionist perspective, a group that functions without conflict is ________.
prone to becoming static and apathetic
Which of the following conflict-handling intentions is unassertive and uncooperative?
avoiding
Labor and management at Leo Trucking cannot seem to agree upon a contract for the truck drivers. As each side contends that they are bargaining fairly, no agreement seems to be possible. The drivers are threatening to go on strike, and management knows th
distributive bargaining
Your ________ determines the lowest offer acceptable to you for a negotiated agreement.
BATNA
Assertiveness indicates the degree to which ________.
one party attempts to satisfy his or her own concerns