Organizational Behavior Chp 10

1. Which of the following helps explain the current popularity of teams? Teams _____.

are a way to better utilize employee talents

2. Which of the following statements best defines a work group?

a work group interacts primarily to share information, rather than to engage in work that requires joint effort

3. Which of the following qualities is not found in work groups?

synergy

4. _____ results in a level of performance that is greater than the sum of the individual inputs.

synergy

5. Which is not one of the most common types of teams?

interdepartmental

6. Which type of team meets to discuss ways to improve quality, efficiency, and the work environment?

problem-solving

7. Which of the following types of teams would most likely be assembled to improve the efficiency of a company's production process?

problem-solving

8. Which of the following types of teams would most likely empower its team members to make work-related decisions?

self-managed

9. Self-managed teams are typically comprised of how many members?

10-15

10. _____ teams are made up of employees from about the same hierarchical level.

cross-functional

11. _____ teams are an effective way to allow people from diverse areas within an organization to exchange information, develop new ideas and solve problems, and coordinate complex projects.

cross-functional

12. The early stages of development of a cross-functional team are time-consuming because _____.

members must learn to work with diversity and complexity

13. Which of the following types of teams allows for collaboration between team members who are physically dispersed?

virtual

14. Which of the following is not true about virtual teams?

members are more satisfied with the group interaction process

15. Which of the following statements best characterizes the use of work teams?

teams are unnecessary if an individual can do their job better

16. Which of the following is not one of the key components of effective teams?

recognized company identity

17. There are four contextual factors that appear to be most significantly related to team performance. Which of the following is not one of those factors?

work autonomy

18. To provide teams with adequate resources, a company must supply which of the following?

all of the above

19. To succeed in achieving their goals, teams must _____.

receive support from management

20. In a ________ team the manager's job becomes managing outside the team.

self-management

21. Leadership is especially important in ________ -- where different teams need to coordinate their efforts to produce a desired outcome.

multi-team systems

22. Which of the following statements best serves to weaken the argument that trust contributes to team effectiveness?

team members who trust each other tend to spend less time monitoring each others behavior

23. In addition to evaluating and rewarding employees for their individual contributions, management should consider using which of the following to reinforce team effort and commitment?

profit sharing

24. Effective teams require which of the following skills?

all of the above

25. Team members with good listening, feedback, and conflict resolution skills possess _____.

interpersonal skills

26. A recent review of the literature suggested that ________ of the Big Five traits was/were especially important for team performance.

3

27. What types of people are valuable in teams because they're good at backing up fellow team members and at sensing when that support is truly needed?

conscientious people

28. Evidence tends to suggest that performance across teams will be higher if an organization ________.

forms both teams high in conscientious and teams low in conscientious

29. One stream of research has identified potential team roles that people prefer to play. The "creator" role is one who _____.

initiates new ideas

30. Of the nine key roles on teams, the "promoter" is the group member most likely to _____.

defend and support newly-developed ideas

31. Which of the following is not one of the nine potential team roles identified for successful teams?

allocator

32. You find that in a team situation you prefer to be the one who examines details and is concerned with enforcing rules and regulations. Your role is that of the _____.

controller

33. On her work team, Michelle develops detailed tasks lists and work flow charts to help her team members understand the steps involved in each project. She also maintains the project calendar and receives periodic updates from each team member to ensure

organizer

34. Sharon has an assertive personality and naturally tends to stand up for her team in conflicts with other teams or departments. She is a strong defender and is fiercely loyal to the other members on her team. Sharon is most likely suited for which of t

maintainer

35. What is the degree to which members of a work unit share a common demographic attribute and the impact of this attribute on turnover?

organizational demography

36. The most effective teams tend to have _____ members.

less than 10

37. Process variables include all of the following except _____.

climate of trust

38. Effective teams usually have a common and meaningful purpose. In context, "common" most nearly means _____.

shared

39. What is a team called when its members consider and adjust their master plan when necessary?

reflexive

40. Effective teams have confidence in themselves and believe they can succeed. This confidence is termed _____.

team efficacy

41. Which of the following is most likely to increase team efficacy?

helping the team achieve small successes

42. When teams are under acute stress, they are particularly likely to have ________.

wrong mental moods

43. If a team's members have similar mental models, what will they likely do?

focus on what needs to be done

44. Which type of conflict is almost always dysfunctional?

relationship conflict

45. Coasting on the group effort is termed ____.

social loafing

46. Your company is considering implementing work teams in your Vietnam facility. You should find this relatively easy because those employees will have strong _____ values.

collectivist

47. Which of the following strategies would managers find least helpful for turning individuals into team players?

setting goals

48. If an employee is considered "untrainable" as a team member, he or she most likely_____.

will find it difficult to transition to working in teams

49. Exercises that help individuals become team players include workshops in _____.

negotiation

50. Only one-third of employees from ________ would likely say their organization has a high level of teamwork?

the United States

92. Joan, your director of accounting, has created a team of seven employees from the accounts payable department who meet for three hours a week to discuss ways of improving quality, efficiency and the work environment. This is an example of a ____ team.

problem-solving

93. Jack, your director of manufacturing, has decided to create a team of eleven employees from quality control. Jack gives the team members the responsibility of scheduling their own work and evaluating each other's performance. This is an example of a _

self-managed

94. Your company has recently landed a contract to design and manufacture a new state-of-the-art electronic device for the military. This will be a very complex project, requiring many different types of skills. Which of the following types of teams is mo

cross-functional

95. Janice is your director of sales. Since her employees are located in Europe, Asia, and North America, she has decided to use instant messaging to tie her employees together in order to develop a marketing strategy for a new product line. This is an ex

virtual