Power
The ability to get someone else to do something you want done or the ability to make things happen or get things done the way you want.
Influence
A behavioral response to the exercise of power.
Psychological contract
An unwritten set of expectations about a person's exchange of inducements and contributions with an organization.
Zone of indifferences
The range of authoritative requests to which a subordinate is willing to respond without subjecting the directives to critical evaluation or judgement.
Legitimate power
Formal authority is the extent to which a manager can use the "right of command" to control other people.
Reward power
The extent to which a manager can use extrinsic and intrinsic rewards to control other people.
Coercive power
The extent to which a manager can deny desired rewards or administer punishment to control other people.
Process power
The control over methods of production and analysis.
Information power
The access to and/or the control of power.
Representative power
The formal right conferred by the firm to speak for and to a potentially important group.
Expert power
The ability to control another's behavior because of the possession of knowledge, experience, or judgement that the other person does not have but needs.
Rational persuasions
The ability to control another's behavior because, through the individual's efforts, the person accepts the desirability of an offered goal and a reasonable way of achieving it.
Referent power
The ability to control another's behavior because of the individual's desire to identify with the power source.
Coalition power
The ability to control another's behavior indirectly because the individual owes an obligation to you or another as part of a larger collective interest.
Power-oriented behavior
Action directed primarily at developing or using relationships in which other people are willing to defer to one's wishes
Political savvy
Knowing ow to negotiate, persuade, and deal with people regarding goals they will accept.
Empowerment
The process by which managers help other to acquire and use the power needed to make decisions affecting themselves and their work.
Organizational politics
The management of influence to obtain ends not sanctioned by the organization or to obtain sanctioned ends through non-sanctioned means and the art of creative compromise among competing interests.
Agency Theory
Suggests that public corporations can function effectively even through their managers are self=interested and do not automatically bear the full consequences of their managerial actions.
Organizational governance
the pattern of authority, influence, and acceptable managerial behavior established at the top of the organization.
Reward, coercive, and knowledge power
Three bases of position power are ________.
Rational persuasion
________ is the ability to control another's behavior because, through the individual's efforts, the person accepts the desirability of an offered goal and a reasonable way of achieving it.
Referent
A worker who behaves in a certain manner to ensure an effective boss-subordinate relationship shows ________ power.
The authority delegated to lower levels should be clear and precise.
One guideline for implementing a successful empowerment strategy is that ________.
Individuals will obey an authority figure even if it does appear to hurt someone else
The major lesson of the Milgram experiments is that ________.
Zone of indifference (fill-in)
The range of authoritative requests to which a subordinate is willing to respond without subjecting the directives to critical evaluation or judgement is called the _________.
Upward, downward, and lateral
The three basic power relationships to ensure success are ________.
Downward
In which dimension of power and influence would a manager find the use of both position power and personal power most advantageous?
Exercising influence
Reason, coalition, bargaining, and assertiveness are strategies for ________.
Organizational politics (fill-in)
Negotiating the interpretation of a union contract is an example of ________.
Expert power (Fill-in)
________ is the ability to control another's behavior because of the possession of knowledge, experience, or judgment that the other person does not have but needs.
Empowerment (fill-in)
The process by which managers help others to acquire and use the power needed to make decisions affecting themselves and their work is called ________.
Organizational governance (fill-in)
A pattern of authority, influence, and acceptable managerial behavior established at the top of the organization is called ________.
Agency theory (fill-in)
________ suggests that public corporations can function effectively even though their managers are self-interested and do not automatically bear the full consequences of their managerial actions.
zone of indifference
A __________ is the range of authoritative requests to which a subordinate is willing to respond without subjecting the directives to critical evaluation or judgment.
obeyed
Directives falling within the zone of indifference are________.
statutory power
All of the following are types of position power EXCEPT:
reward power
What type of power does a manager exercise when he or she offers pay raises, bonuses, special assignments, or compliments as incentives to subordinates?
process power
Consider a financial analyst who reviews, analyzes, and makes recommendations regarding investment proposals from other organizational units. What type of position power is the analyst most likely using in doing her/his job?
information power
Karl is the manager of an engineering department. He refuses to allow engineering drawings to be circulated outside of the department. Karl is exercising which type of power?
expert; rational persuasion; referent; coalitions
The four bases of personal power are:
position power
When an organization attempts to move power down the hierarchy, it must also alter the existing pattern of __________.
organizational politics
According to the Machiavellian tradition, __________ is the management of influence to obtain ends not sanctioned by the organization or to obtain sanctioned ends through nonsanctioned influence means.
by protecting stockholder interests, all the interests of society are served.
Which one of the following statements accurately describes a key premise of agency theory?