self-awareness
knowing who you are and what you want
ethical dilemma
there are two choices, neither of which resolves the situation in an ethically acceptable manner
which of the following is false
the contingency approach is common sense
Jonathan decides that rather than hire an employee to replace someone who left, he will eliminate the position. Jonathan is
dissolving the problem
Sustainable businesses tend to be run by CEOs who are
people-centered
______ is the remedy for ill-conceived goals.
Brainstorming unintended consequences
According to research, the relationship between job performance and job satisfaction is best summarized by which of the following statements?
Both variables indirectly influence each other.
Which of the following is not a key workplace attitude that managers should track?
turnover
_____ is defined by order, self-restriction, preservation of the past, and resistance to change.
conservation
Values represent beliefs that influence behaviors _____________; attitudes relate to behavior __________.
across all situations; toward specific targets
Which of the following is not one of the predominant models of the causes of job satisfaction?
Cognitive dissonance
Carla will graduate from her business program next month. She is happiest in jobs where she doesn't know what will be waiting for her when she gets to work, and she excels at problem solving. Carla needs a career that involves
stimulation
Genevieve is a very religious person who does volunteer work for her church on weekends. When it came to selecting who would chair the United Fund drive for the department, her manager immediately thought of her and asked her to serve. The manager's actio
value attainment
______ is the extent to which an individual identifies with an organization and commits to its goals.
organizational commitment
________ are physiological or psychological deficiencies that arouse behavior
needs
According to research, the relationship between job performance and job satisfaction is best summarized by which of the following statements?
Both variables indirectly influence each other.
Schwartz's model suggests that
values may conflict with each other.
Which of the following is not a factor in contributing to employee engagement?
high levels of stress
Which of the following statements about self-efficacy is true?
Self-efficacy can be developed.
In __________, the relationship between self-esteem and life satisfaction is significantly stronger.
individualistic rather than collectivist cultures
Which of the following statements about emotions is false?
Felt emotions are always displayed.
The part of CSE that can best be enhanced because it is most flexible is
self-efficacy
People who are high on openness to experience are likely to demonstrate
curiosity and broad-mindedness.
Klaus works in a very stressful job, but maintains his "cool" even in the worst times. This represents the ________ dimension.
emotional stability
Halim, one of your employees, always seems to be "taking it easy," often ignores problems that arise, and rarely takes action on his own. It is likely that Halim is
not a proactive personality
Roberto is a manager at XYZ Corporation. Every day, he eats lunch in the company cafeteria so he can learn the latest news and rumors. Roberto is exhibiting his
social awareness
The generation described as workaholic, idealistic, competitive, and materialistic is
baby-boomers
Carlos, a manager, is looking at records of Mary's work performance. He notes that she performed very well on task A, but poorly on task B. He is observing
distinctiveness.
______ characteristics are quickly apparent to interactants.
surface-level
Which of the following is not one of the recommendations to managers about reducing stereotypes?
Managers should actively ignore stereotypes.
Sharon observes her older co-worker, Robert, being rude to a new trainee. She has seen this behavior in Robert whenever the company brings in new trainees. Sharon believes that Robert resents the younger management trainees, who he refers to as "know-it-a
stereotyping
The use of implicit cognitions
leads people to make biased decisions.
Which of the following is not a technique by which managers can reduce the effect of implicit cognition in hiring?
Rely on stereotypes.
When must managers accurately identify and communicate the behavioral characteristics and results they look for in a good performance?
at the beginning of a review cycle
Which of the following is not a behavior that research found in the employees' categorical knowledge of good leaders?
Using an autocratic approach.
A(n) ______ is an individual's set of beliefs about the characteristics of a group.
stereotype
The steps in the process of stereotype formation and maintenance in order are
categorization, inferences, expectations, maintenance.
Joyce finds that the members of the project team to which she has been assigned in her management class are all athletes on the college's football and basketball teams. She immediately considers dropping the class because she thinks her experience with th
stereotype
At its most basic, a person's behavior can be attributed to either ______ or ______ factors.
internal; external
All the employees in Mustafa's unit are performing poorly on one specific aspect of their jobs during the month of June; however, they are performing well on all other parts of their job. This is likely to be attributed to
external causes
The fundamental attribution bias says that we tend to overattribute others' behaviors to _________ factors.
personal
The fundamental attribution bias says that we tend to overattribute others' behaviors to _________ factors.
fundamental attribution bias
The self-serving bias states that we tend to
take more responsibility for success than failure.
Josephine is on a four-person project team in her management class. The team produces four reports during the term, and each person leads one of these projects. The project Josephine leads earned an A, while the team receives Cs on the other three reports
self-serving bias
External factors include all of the following except
putting forth effort
Which of the following is not a layer of diversity?
attributional
Deep-level characteristics of diversity
nclude attitudes, opinions, and values.
______ characteristics are quickly apparent to interactants.
surface-level
_______ is an artificial intervention aimed at giving management a chance to correct an imbalance, injustice, mistake, or outright discrimination that occurred in the past.
affirmative action
The millennial generation is described as
entitled, civic-minded, closely involved with parents.
Jennifer is described by her friends as independent, distrusting authority, and technologically savvy. One of her strongest memories is the day of the Oklahoma City bombings. She is most likely to be a member of the _____ generation.
Gen Xers
ABC Airlines hires flight attendants from diverse backgrounds and puts them through an extensive training and orientation program before they are approved to fly. In addition to learning about responding to medical issues and FAA guidelines, they also mus
assimilate
What form of diversity management is an organization adopting when it acknowledges differences but does not value nor accept them?
toleration
self-awareness
knowing who you are and what you want
ethical dilemma
there are two choices, neither of which resolves the situation in an ethically acceptable manner
which of the following is false
the contingency approach is common sense
Jonathan decides that rather than hire an employee to replace someone who left, he will eliminate the position. Jonathan is
dissolving the problem
Sustainable businesses tend to be run by CEOs who are
people-centered
______ is the remedy for ill-conceived goals.
Brainstorming unintended consequences
According to research, the relationship between job performance and job satisfaction is best summarized by which of the following statements?
Both variables indirectly influence each other.
Which of the following is not a key workplace attitude that managers should track?
turnover
_____ is defined by order, self-restriction, preservation of the past, and resistance to change.
conservation
Values represent beliefs that influence behaviors _____________; attitudes relate to behavior __________.
across all situations; toward specific targets
Which of the following is not one of the predominant models of the causes of job satisfaction?
Cognitive dissonance
Carla will graduate from her business program next month. She is happiest in jobs where she doesn't know what will be waiting for her when she gets to work, and she excels at problem solving. Carla needs a career that involves
stimulation
Genevieve is a very religious person who does volunteer work for her church on weekends. When it came to selecting who would chair the United Fund drive for the department, her manager immediately thought of her and asked her to serve. The manager's actio
value attainment
______ is the extent to which an individual identifies with an organization and commits to its goals.
organizational commitment
________ are physiological or psychological deficiencies that arouse behavior
needs
According to research, the relationship between job performance and job satisfaction is best summarized by which of the following statements?
Both variables indirectly influence each other.
Schwartz's model suggests that
values may conflict with each other.
Which of the following is not a factor in contributing to employee engagement?
high levels of stress
Which of the following statements about self-efficacy is true?
Self-efficacy can be developed.
In __________, the relationship between self-esteem and life satisfaction is significantly stronger.
individualistic rather than collectivist cultures
Which of the following statements about emotions is false?
Felt emotions are always displayed.
The part of CSE that can best be enhanced because it is most flexible is
self-efficacy
People who are high on openness to experience are likely to demonstrate
curiosity and broad-mindedness.
Klaus works in a very stressful job, but maintains his "cool" even in the worst times. This represents the ________ dimension.
emotional stability
Halim, one of your employees, always seems to be "taking it easy," often ignores problems that arise, and rarely takes action on his own. It is likely that Halim is
not a proactive personality
Roberto is a manager at XYZ Corporation. Every day, he eats lunch in the company cafeteria so he can learn the latest news and rumors. Roberto is exhibiting his
social awareness
The generation described as workaholic, idealistic, competitive, and materialistic is
baby-boomers
Carlos, a manager, is looking at records of Mary's work performance. He notes that she performed very well on task A, but poorly on task B. He is observing
distinctiveness.
______ characteristics are quickly apparent to interactants.
surface-level
Which of the following is not one of the recommendations to managers about reducing stereotypes?
Managers should actively ignore stereotypes.
Sharon observes her older co-worker, Robert, being rude to a new trainee. She has seen this behavior in Robert whenever the company brings in new trainees. Sharon believes that Robert resents the younger management trainees, who he refers to as "know-it-a
stereotyping
The use of implicit cognitions
leads people to make biased decisions.
Which of the following is not a technique by which managers can reduce the effect of implicit cognition in hiring?
Rely on stereotypes.
When must managers accurately identify and communicate the behavioral characteristics and results they look for in a good performance?
at the beginning of a review cycle
Which of the following is not a behavior that research found in the employees' categorical knowledge of good leaders?
Using an autocratic approach.
A(n) ______ is an individual's set of beliefs about the characteristics of a group.
stereotype
The steps in the process of stereotype formation and maintenance in order are
categorization, inferences, expectations, maintenance.
Joyce finds that the members of the project team to which she has been assigned in her management class are all athletes on the college's football and basketball teams. She immediately considers dropping the class because she thinks her experience with th
stereotype
At its most basic, a person's behavior can be attributed to either ______ or ______ factors.
internal; external
All the employees in Mustafa's unit are performing poorly on one specific aspect of their jobs during the month of June; however, they are performing well on all other parts of their job. This is likely to be attributed to
external causes
The fundamental attribution bias says that we tend to overattribute others' behaviors to _________ factors.
personal
The fundamental attribution bias says that we tend to overattribute others' behaviors to _________ factors.
fundamental attribution bias
The self-serving bias states that we tend to
take more responsibility for success than failure.
Josephine is on a four-person project team in her management class. The team produces four reports during the term, and each person leads one of these projects. The project Josephine leads earned an A, while the team receives Cs on the other three reports
self-serving bias
External factors include all of the following except
putting forth effort
Which of the following is not a layer of diversity?
attributional
Deep-level characteristics of diversity
nclude attitudes, opinions, and values.
______ characteristics are quickly apparent to interactants.
surface-level
_______ is an artificial intervention aimed at giving management a chance to correct an imbalance, injustice, mistake, or outright discrimination that occurred in the past.
affirmative action
The millennial generation is described as
entitled, civic-minded, closely involved with parents.
Jennifer is described by her friends as independent, distrusting authority, and technologically savvy. One of her strongest memories is the day of the Oklahoma City bombings. She is most likely to be a member of the _____ generation.
Gen Xers
ABC Airlines hires flight attendants from diverse backgrounds and puts them through an extensive training and orientation program before they are approved to fly. In addition to learning about responding to medical issues and FAA guidelines, they also mus
assimilate
What form of diversity management is an organization adopting when it acknowledges differences but does not value nor accept them?
toleration