A vertical integration strategy is a strategy:
used to add new businesses that produce unrelated products or are involved in unrelated markets and activities.
employed for an organization that operates a single business and competes in a single industry.
...
Which of the following types of organization is similar to a bureaucratic structure?
A)A high-involvement organization
B)A continuous improvement organization
C)A mechanistic organization
D)A learning organization
E)An organic organization
C) A mechanistic organization
In an organic structure, _____
A)decision making is centralized and formal
B)employees depend more on one another and relate more informally
C)occurs through orders and instructions
D)obedience to authority is more important than commitment to the E)organ
B) employees depend more on one another and relate more informally
An effective strategy for enabling a firm to be responsive and competitive is to focus on fundamental strengths and expertise, and developing
leadership in and organizing around its _____.
a)product offerings
B)employee skills
C)customer service
D)core ca
Core Capabilities
Marques Tech is a leading mobile phone manufacturer. The company has a deal with FoodZone, a leading fast-food chain. Anyone with the
latest Marques cell phone will get 20% off on their bill at FoodZone, with the offer being valid for six months. Which of
Strategic alliane
Which of the following is a practice that is recommended for firms to ease the pain of downsizing?
Use downsizing as a primary option when it comes to improving efficiency
Train people to cope with the new situation
Engage in excessive hiring
Make slow, s
Train ppl to cope w/ the new situation
Rightsizing refers to:
arriving at the size at which a company performs most effectively.
firing lesser people than the right number as a process buffer.
estimating the human resource required to complete a project.
hiring the right people for the right j
Arriving at the right size at which a company perfoms most effectively.
Which of the following steps in the value chain involves focusing on innovation and new products?
Outbound logistics
Operations
Research and development
Inbound logistics
Marketing and sales
research and develpoment
Almost any competitive advantage is temporary, so companies should strive for continuous improvement, which is also known as _____.
kanban
kaizen
keiretsu
zaibatsu
andon
Kaizen
The support activities in the generic value chain include:
firm infrastructure.
research and development.
operations.
outbound logistics.
marketing and sales.
firm infrastructure
Deming's 14 points of quality emphasized a(n) _____ approach to management.
short-term
formulaic
interactive
generic
holistic
Holistic
At _____, a product or process is defect-free 99.99966 percent of the time.
six sigma
JIT system
ISO 9001
CIM
concurrent engineering
Six Sigma
Which of the following is a characteristic of a large batch organization?
Highly customized products
Decentralized decision making
Organic structure
More rules and formal procedures
Emphasis is on mutual adjustment among people
more rules and formal prosecures
In _____, the emphasis is on quality, speed, and flexibility more than on cost, efficiency, and hierarchy, which is exemplified by employees'
authority to halt operations to correct problems.
job shops
time-based competition
flexible factories
total quant
lean manufacturing
Which of the following tags help boost logistics efficiency and speed?
RFID
JIT
CRM
TQM
ISO
RFID
_____ is a design approach in which all relevant functions cooperate jointly and continually in a maximum effort aimed at producing
high-quality products that meet customers' needs.
Dynamic networking
Just-in-time operation
Mass customization
Concurrent e
concurrent engineering
A mechanistic organization is best described as:
a form of organization that uses the principle of specialization based on function or role.
an organization that emphasizes flexibility.
a form of organization that seeks to maximize internal efficiency.
an
A form of organization that seeks to maximize internal efficiency
The _____ structure is an organizational form that emphasizes flexibility.
systematic
mechanistic
bureaucratic
scientific
organic
organic
A _____ is the knowledge, expertise, or skill that underlies a company's ability to be a leader in providing a range of specific goods or services.
dynamic network
continuous process
core capability
cognitive ability
knowledge flow
Core Capabilites
A(n) _____ is a formal relationship created among independent organizations with the purpose of joint pursuit of mutual goals.
subordinate partnership
organizational alliance
network organization
cluster organization
strategic alliance
Strategic Alliance
An organization that is skilled at creating, acquiring, and transferring knowledge and at modifying its behavior to reflect new knowledge and insights is known as a ____ organization.
learning
high-involvement
mechanistic
network
matrix
learning
Which of the following statements is true of a high-involvement organization?
Lower-level employees are not accountable for a good or service delivery.
The leader defers to the board of directors for all decisions.
Task forces and study groups are not gen
The organizational form is a flat, decentralized structure built around a customer, good, or service.
Which of the following aspects of an organization creates scale economies and economies of scope and leads to advantages like lower operating costs, greater purchasing power, and easier access to capital?
Large size
High flexibility
Mass customization
Cen
large size
A multifaceted process focusing on creating two-way exchanges with customers to foster intimate knowledge of their needs, wants, and buying patterns is called _____ management.
customer relationship
total quality
human resources
customer analytics
buyer-b
customer relationship
The sequence of activities that flow from raw materials to the delivery of a good or service, with additional value created at each step, is known as ____.
competitive analysis
the value chain
customer analysis
total quality management
the strategic trian
The value Chain
Which of the following is a support activity in the generic value chain?
Research and development
Operations
Outbound logistics
Procurement
Marketing and sales
Procurement
Which of the following is a primary activity in the generic value chain?
Firm infrastructure
Human resource management
Technology development
Service
Procurement
Service
_____ is an integrative approach to management that supports the attainment of customer satisfaction through a wide variety of tools and techniques that result in goods and services of high standards.
Total quality management
Customer relationship managem
Total quality management
According to Deming's 14 points of quality, which of the following has to be eliminated, as they are contrary to the idea of continuous improvement?
Numerical quotas
Retraining programs
Value chains
Strategic alliances
Just-in-time operations
Numerical Quotas
Which of the following is one of the criteria for receiving the Malcolm Baldrige National Quality Award?
Use of JIT
Extensive training for workers
Technological innovation
Customer and market focus
ISO 9001 certification
Customer and market Focus
A series of quality standards developed by a committee working under the International Organization for Standardization to improve total quality in all businesses for the benefit of both producers and consumers is known as ____.
total quality management
j
ISO 9001
A vertical integration strategy is a strategy:
used to add new businesses that produce unrelated products or are involved in unrelated markets and activities.
employed for an organization that operates a single business and competes in a single industry.
that involves expanding the domain of the organization into supply channels or to distributors.
_____ include sets of actions to be taken when a company's initial plans have not worked well or if events in the external environment require
a sudden change.
Functional plans
Strategic maps
Contingency plans
Business incubators
Differentiation strategie
contingency PLAN
_____ provides individuals and work units with a clear map to follow in future activities.
Planning
A BCG matrix
Charting
A mission statement
Staffing
planning
The planning level with the shortest time horizon is known as _____ planning.
vertical
managerial
operational
developmental
tactical
operational
The most effective _____ statements inspire organization members, offering a worthwhile target for the entire organization to work together
to achieve.
business definition
quality
financial
operation
vision
vision
Which of the following takes place after a firm formulates its strategy?
SWOT analysis
Strategy implementation
Analysis of internal strengths and weaknesses
Establishment of mission, vision, and goals
Analysis of external opportunities and threats
strategy implementation
Which of the following is one among the six components of the strategic management process?
Technology assessment
Stockholder reporting
Stakeholder analysis
Skill improvement plan
SWOT analysis
SWOT analysis
A _____ system is a component of the strategic management process designed to support managers in evaluating the organization's progress
with its strategy and, when discrepancies exist, taking corrective action.
dynamic network
strategic control
strategic
strategic control
_____ is considered as an activity of the external environment of an organization.
Refer To: Table 4.1
Operations Analysis
Financial analysis
Human resources assessment
Marketing Audit
Macroeconomic Analysis
macroeconomic analysis
A(n) _____ illustrates the four key drivers of a firm's long-term success, and shows how goals in each area are linked to others.
strategy map
objective script
PERT chart
GANTT chart
decision tree
strategy mao
Benchmarking is the process of assessing how well one company's basic functions and skills compare with:
those of another company.
customer expectations.
stockholder demands.
government standards.
supplier and distributor requirements.
those of another company
The strategy an organization uses to build competitive advantage by being unique in its industry or market segment along one or more
dimensions is known as a(n) _____ strategy.
concentration
functional
integrated
differentiation
low-cost
differentiation
The planning process is similar to the _____ process in that both have a series of steps that are typically repeated in a cycle.
tactical alignment
goal-setting
environmental analysis
decision-making
strategy-mapping
decision-making
In a SWOT analysis, the absence of reliable suppliers would be considered as a(n):
strength.
weakness.
opportunity.
threat.
weakness and a threat.
weakness
Which of the following is true of operational planning?
It identifies specific plans and procedures.
It translates broad strategic goals into specific goals.
It is performed by top level managers.
It focuses only on processes required in the higher organi
it identifies specific plans and prodedures