Power
The ability to influence another person
Influence
The process of affecting thoughts, behavior, and feelings of another person
Authority
The right to influence another person
Zone of Indifference
The range in which attempts to influence a person will be perceived as legitimate and will be acted on without a great deal of thought
Organizational Power
Granted to an individual and/or accepted as being tied to the Authority of a position, title, or role
Legitimate Power
Power that is based on position and mutual agreement; agent and target agree that the agent has the right to influence the target
Reward Power
Power based on an agent's ability to control rewards that a target wants
Coercive Power
Power that is based on an agent's ability to cause an unpleasant experience or a target
Information Power
Access to and control over important information
Expert Power
The power that exists when an agent has specialized knowledge or skills that the target needs
Persuasive Power
The power to communicate in a manner that others find convincing
Referent Power
An elusive power that is based on interpersonal attraction (i.e. charisma, fame).
Sources of Intergroup Power
Groups hold power over other groups when they:
-Reduce uncertainty
-Function is central to organization
-Activities are difficult to replace
Specifically they:
-Control critical resources
-Control of strategic contingencies
Utilitarian Outcomes
Does the behavior produce a good outcome for people both inside and outside the organization?
Individual Rights
Does the behavior respect the rights of all parties?
Organizational Justice
Does the behavior treat all parties equitably and fair?
Organizational Politics
The use of power to influence organizations
Political Behavior
Actions not officially sanctioned by an organization that are taken to influence other in order to meet one's personal goals
Political Skill
The ability to get things done through positive interpersonal relationships outside the formal organization
4 Dimensions to political skill:
-Social astuteness (focus;attention)
-Networking Ability
-Interpersonal Influence
-Sincerity
Empowerment
-Creating conditions for heightened motivation through the development of strong sense of personal self-efficacy
-Sharing power within an organization
Guidelines for Empowering:
-Express confidence in employees and set high performance expectations
-Creat