Ch.8: Marketing Research: From Customer Insights to Actions

constraints

in a decision, the restrictions placed on potential solutions to a problem.

data

the facts and figures related to the problem that are divided into two main parts: secondary data and primary data.

data mining

the extraction of hidden predictive information from large databases to find statistical links between consumer purchasing patterns and marketing actions.

decision

a conscious choice from among two or more alternatives.

information technology

involves operating computer networks that can store and process data.

marketing research

the process of defining a marketing problem and opportunity systematically collecting and analyzing information, and recommending actions.

measures of success

criteria or standards used in evaluating proposed solutions to the problems.

observational data

facts and figures obtained by watching, either mechanically or in person, how people actually behave.

primary data

facts and figures that are newly collected for the project.

questionnarie data

facts and figures obtained by asking peple about their attitudes, awareness, intentions, and behaviors.

sales forecast

the total sales of a product that a firm expects to sell during a specified time period under specified environmental conditions and its own marketing effort. Also called a company forecast.

secondary data

facts and figures that have already been recorded before the project at hand.