Define Human Resource Management, and explain how HRM contributesto an organization's performance (LO1)
Human resource management consists of an organization's "people practices"- the policies, practices, and systems thatinfluence employees' behavior , attitudes and performance. HRM influences who works for the org. and how thosepeople work. These human res
Identify the responsibilities of Human Resource departments (LO2)
By carrying out HR activities or supporting line management, HR departments have responsibility for a variety of functions relate dto acquiring and managing employees. The HRM processbegins with analyzing and design jobs, the recruiting and selecting empl
Summarize the types of skills needed for HRM (LO3)
HRM requires substantial human relations skills, including skill in communicating, negotiating, and team development. HR professionals also need decision makingskills based on knowledge of the HR field and the org's line of business.Leadership skills are
Explain the role of supervisors in HRM (LO4)
Although many org's have HR departments, non-HR managers must be familiar w/ the basics of HRM and their own role w/ regard to managing HR. Supervisors typically have responsibilities related to all HR functions. Supervisors help analyze work, interview j
Discuss ethical issues in HRM (LO5)
Like all managers and employees, HR professionals should make decisions consistent with sound wthical principles. Their decisions should result in the greatest good for the largest number of people; respect basic rights of privacy, due process, consent, a
Describe typical careers in HRM (LO6)
Career in HRM may involve specialized work in fields such as recruiting, training, or labor relations. HR professionals may also be generalists, performing the full range of HR activities. People in these positions usually have a college degree in busines
Human Resource Management (HRM) definition
the policies, practices, and systems that influence employees' behavior, attitudes, and performance.
What are the HRM practices? (8)
analyzing work and designing jobs,
attracting potential employees (recruiting),
choosing employees (selection),
teaching employees how to perform their jobs and preparing them for the future (training and development),
evaluating their performance (perfor
What happens as a result of effective HRM? (4)
-employees and customer tend to be more satisfied
-the companies tend to be more innovative
-have greater productivity
-develop more favorable reputation in the community
TRUE OR FALSE: managers have traditionally seen HRM as a necessaryexpense rather than a source of value to the org's?
TRUE
Economic value is associated with what?
Capital- cash, equipment, technology, and facilities
TRUE OR FALSE: decisions such as whom to hire, what to pay, what training to offer, and how to evaluate employee performance directly affect employees' motivation and ability to provide goods and services to that customers value.
TRUE
Companies that attempt to increase their ____ by investing in new technology and promoting quailty through the org also invest in state-of-the-art ___, ___, ___ practices
competitiveness, staffing, training, compensation
Human Capital (definition)
An organization's employees, described in terms of their training, experience, judgement, intelligence, relationships and insight-the employee characteristics that can add economic value to the org
the concept of HRM implies that employees are ___
resources
employees in today's org's are not ___, but rather the ___ of the companys ____ or ____
interchangeable; source; success; failure
TRUE OR FALSE: HRM is critical to the sucess of the org b/c human capital has certain qualities that make it valuable.
TRUE
In terms of business strategy, an org can succeed if it has a ____ ____ ____
sustainable competitive advantage (is better then competitors at something and can hold that advantage over a sustained period of time)
What are the four qualities HR has that give org's the resources that will give them an advantage. explain each
-Valuable- high quality employees provide a needed service as they perform many critical functions
-Rare- in the sense that a person with high levels of the needed skills and knowledge is not common. it can takes months to find a talent and experience
-Ca
Effective management of HR can form the foundation or ___-___ ___ ____
High-Performance work systems
High_ Performance Work Systems
an organization in which technology, organizational structure,people, and processes all work together to give an organization an advantage in the competitive environment
As ___changes the ways orgs manufacture, transport, communicate and keep track of information, human resource management must ensure that the org has the ___ ____ of people to meet the ___ ____
technology; right kinds; new challenges
What is included in maintain a high-performance work system?
-the development of training programs
-recruitment of people with new skill sets
-establishment of rewards for such behaviors as teamwork, flexibility, and learning
In all but the ___ orgs, a HR dept is responsible for the functions of ___ ____ ____
smallest; human resource management
On average, an org has __ HR staff person for every ___ employees served by the department
1; 93
what are the two areas of responsibility that support each HR practice?
1. establishing and administering personnel policies
2. ensuring compliance with labor laws
What are the responsibilities of the HR function, Analysis and design of work?
work analysis, job design, job descriptions
What are the responsibilities of the HR function, Recruitment and Selection?
Recruiting, job postings, interviewing, testing, coordinating use of temporary labor
What are the responsibilities of the HR function, Training and Development?
orientation, skills training, career development programs
What are the responsibilities of the HR function, Performance Management?
Performance measures, preparation and administration of performance apprasisals,discipline
What are the responsibilities of the HR function, Compensation and Benefits?
wage and salary administration, incentive pay, insurance, vacation leave administration, retirement plans, profit sharing, stock plans
What are the responsibilities of the HR function, Employee relations?
attitude surveys, labor relations, employee handbooks, company publications, labor law compliance, relocation and outplacement services
What are the responsibilities of the HR function, Personnel policies?
policy creation, policy communication, record keeping, HR information systems
What are the responsibilities of the HR function, Compliance with laws?
policies to ensure lawful behavior, reporting, posting information, safety inspections, accessibility accommodations
What are the responsibilities of the HR function, Support for strategy?
HR planning and forecasting, change management
List the function of HR departments
-Analysis and design of work
-recruitment and selection
-training and development
-performance management
-compensation and benefits
-employee relations
-personnel policies
-compliance with laws
-support for strategy
No two human resource dept have precisely the same roles b/c of differences in organization ____ and ____ of the workforce, the industry, and management values
sizes; characteristics
Job Analysis
the process of getting detailed information about jobs
Job design
the process of defining the way work will be performed and the tasks that a given job requires
recruitment
the process through which the organization seeks applicants for potential employment
selection
the process by which the organization attempts to identify applicants with the neccessary knowledge, skills, abilities, and other characterisitics that will help the org acheive its goals
Ideally, tasks should be grouped in ways that help the org to operate ___ and to ___ people with the right ____ to do the jobs well.
efficiently; obtain (retain); qualifications
In general, jobs can vary from having a __ range of ___ tasks to having a ___ array of ___tasks requiring multiple skills
narrow; simple; broad: complex
In the past, many companies emphasized the use of narrow or broad defined jobs to increase efficiency?
narrow
With many simple jobs, a company can easily find ___ who can quickly be ___ to perform the jobs at a relatively ___ pay
workers; trained; low
what has shifted the trend from more narrow jobs to more use of broadly defined jobs?
a greater concern for innovation and quality
Based on job analysis and design, an organization can determine what?
the kinds of employment needs
why does an organization make selection decisions?
in order to add more employees to its workforce AND to transfer existing employees to new postions
Approaches to recruitment and selection involve a variety of ____?
alternatives
how might an organization actively recruit from external sources?
by posting jobs on the internet, newspaper want-ads, and college recruiting events
How might an organization rely heavily on promotions from within?
applicant referrals by current employees and the availability of in-house people with neccessary skills
the focus an org favors ( whether on specific skills or general abilities) will affect what kind of choices?
-the way the org measures ability.
-the quesitons it asks in interviews
-the places it recruits
What are the TOP FIVE qualities employers seek in job candidates?
-Communication Skills (written and verbal)
-Honesty and integrity
-Interpersonal skills
-motivation and initiative
-strong work ethic
training
a planned effort to enable employees to learn job-related knowledge, skills and behavior
development
the acquisition of knowledge, skills, and behaviors that improve an employee's ability to meet changes in job requirements and in customer demands
performance management
the process of ensureing that employees activites and outputs math the organizations goals
development programs often focus on preparing employees for what?
management responsibilities
performance measures may emphasize ___ behaviors (i.e. answering the phone by the second ring), ___ (no. customer complaints/compliments), or ____.
observable, outcomes, both
the pay and benefits that employees earn play an important role in ___ them
motivating
organizations depend on their HR dpet to help establish policies related to ___, ___, ___, and ___
hiring, discipline,promotions and benefits
not only do policies promote fair decision making,but they also promote other objectives, such as ___ ___ and ___ ____
workplace safety and customer srevice
human resource planning
identifying the numbers and types of employees the organization will require to meet its objectives
evidence-based HR
collecting and using data to show that HR practices have a positive influence on the company's bottom line or key stakeholders
What are the skills of HRM professionals?
Human relation skills, decsion-making skills, leadership skills, technical skills
HR responsibilities of supervisors: the common areas of involvement
help define jobs
forecast HR needs
provide training
interview (and selct) candidates
appraise performance
recommend pay increases and promotions
communicate policies
motivate, with support from pay, benefits, and other rewrds
Ethics
the fundamental principles of right and wrong
Employee rights
right of free consent
right of privacy
right of freedom of conscience
right of freedom of speech
right to due process
standards for ethical behavior
greatest good for greatest number
respect for basic human rights
fair and equitable