Managing Patient Care

Nurse executive

A clinical and business leader concerned with maximizing quality of care and cost-effectiveness while maintaining relationships and professional satisfaction of the staff

Most important responsibility of nurse executive

Establish a philosophy for nursing that enables managers and staff to provide quality nursing care

Magnet recognized hospital

Transformed culture with a practice environment that is dynamic, autonomous, collaborative, and positive for nurses; staff feels valued; improves patient quality outcomes

Team nursing characteristics

RN leads team and develops care plans and coordinates care; team members provide care; hierarchical communication

Team nursing advantages

Collaborative style; high autonomy for team leader; decision making at clinical level

Team nursing disadvantages

RN leader does not spend time with patients; leader takes time to delegate work

Total patient care characteristics

RN responsible for all aspects of care during shift; care can be delegated; RN works directly with patient and family

Total patient care advantages

Patient satisfaction is high; RNs plan care; high degree of collaboration

Total patient care disadvantages

Continuity of care is a problem if no communication between RNs; low cost effectiveness due to high number of RNs needed

Primary nursing characteristics

One RN assumes responsibility for a caseload of patients; RN provides care for same patients during their shift; RN assess patient, develops care plan, and provides care; lateral communication

Primary care advantages

Model is flexible; high level of autonomy and authority; promotes collaboration with physician; continuity of care; reduces errors that occur when relaying errors

Primary care disadvantages

Associate nurse can not charge care plan without discussing with primary nurse; model does not decrease cost of care

Decentralized management

Decision making is moved down to the level of staff; very common within health care organizations

Responsibility

Duties and activities that an individual is employed to preform; reflects ownership

Autonomy

Freedom of choice and responsibility for their choices

Authority

Legitimate power to give commands and make final decisions specific to a given position

Accountability

Individuals being answerable for their actions

Shared governance councils

Review and establish standards of care, develop policy and procedures, resolve patient satisfaction issues, or develop new documentation tools; promote empowerment in staff nurses and enable them to control their nursing practice

Nurse physician collaborative practice

Sharing of different perspectives that are then synthesized to better understand complex problems; outcome is a shared solution that could not have been accomplished by a single person; improves patient safety and outcomes and reduces errors

Interdisciplinary collaboration

Brings all members of the team together to decrease mistakes and increase knowledge, skills, and attitudes; leads to decreased patient mortality, decreased health care costs, and increased nurse satisfaction

Staff communication

A manager's greatest challenge; newsletters, staff meetings, committees

Staff education

Planning in-service programs, sending staff to continuing education classes and professional conferences, and having staff present case studies or practice issues during staff meetings

High priority patient problems

An immediate threat to a patient's survival or safety such as a physiological episode of obstructed airway, loss of consciousness, or a psychological episode of an anxiety attack

Intermediate priority patient problems

Non life threatening actual or potential needs that the patient and family members are experiencing; anticipating teaching needs of patients related to a new drug and taking measures to decrease post operative complications

Low priority patient problems

Actual or potential problems that are not directly related to the patient's illness or disease; often related to developmental needs or long term needs

Effective use of time

Doing the right things

Efficient use of time

Doing things right

Goal setting

Review the patient's goals for the day and any goals you have to accomplish for the day

Time analysis

Keep track of how you use your time in different activities

Priority setting

Set priorities that you have established for patients within set time frames

Interruption control

Don't let issues with colleagues interrupt patient care

Evaluation

At the end of each day take time to think and reflect about how effectively you used your time

Strategies to improve communication with physicians

Addressing the physician by name, having the patient and chart available, focusing on patient problem, being professional and not aggressive

Delegation

Transferring responsibility for the performance of an activity or task while retaining accountability for the outcome

Five rights of delegation

Right task, right circumstances, right person, right direction, right supervision