interpersonal skills
the ability to get along with other people
Something you should do to be a good listener is
use good eye contact
Guidelines or accepted standards about what is right and wrong
ethics
Shrugging your shoulders is an example of a _______________ message.
nonverbal
Constructive_____________ is something that can help you do a better job.
feedback or criticism
Etiquette
is based on courtesy, manners, and customs
Work ethic
means to work hard and do a god job.
Characteristics of a good employee
punctual, prepared, initiative, dependable
Punctual
means to be on time
Prepared
means having what you need for work
Initiative
means the ability to see that something needs to be done and do it BEFORE being asked.
Dependable
means to be trustworthy and reliable
Doing a task until it is finished is a sign of good
work ethic
Not talking badly about your boss or your job is considered proper
etiquette
Not gossiping about co workers is considered proper
etiquette
Doing a task correctly instead of just getting it done is a sign of good
work ethic
Nonverbal messages
communicate without words
Teamwork
requires interpersonal skills