MGMT Exam 2

Diversity is about ______________.
a.) welcoming all people
b.) having at least one person from every race and religion
c.) recognizing the contributions made by certain people
d.) understanding and honoring the ways people are unique

d.) understanding and honoring the ways people are unique

Intersectionality" refers to ____________________.
a.) welcoming all people
b.) the idea that oppressions --- including racism, ableism, homophobia, transphobia, and sexism ---- often overlap
b.) the way we are shaped by our values, appearance, personali

b.) the idea that oppressions --- including racism, ableism, homophobia, transphobia, and sexism ---- often overlap

An identity conflict occurs when two or more identities conflict with each other, or seem to. In this case, Cian's conflict is between his spiritual identity and his identity as a member of his social group.
a.) and identity conflict
b.) an identity negot

a.) and identity conflict

An identity transition is a process where someone changes a main identity. For example, when students graduate, they may experience an identity transition from being a student to becoming a professional (a teacher, a manager, etc). The definition of ident

a.) an identity transition

Our identities can evolve as we have new experiences. Sometimes one identity may stand out more than another, sometimes less.
a.) true
b.) false

a.) true

Equity means fairness, which is about giving everyone what they need to be successful. It includes the guarantee of fair treatment, access, opportunity, and advancement for all (students) while at the same time striving to identify and eliminate barriers

b.) equity

People with privilege and people without privilege often work hard for what they have.
a.) true
b.) false

b.) false

Oppression is disadvantage that people don't deserve. It's a form of injustice that occurs when one social group is put down while another is privileged. Oppression is maintained by a variety of different mechanisms including social norms, stereotypes, is

a.) some employers treat Sena's family members as dishonest because of their skin color and are unwilling to hire them.

It's good to avoid assumptions, but no single person should be asked to speak for everyone who shares their identity.
a.) respecting people's privacy
b.) asking a member of a minority group to speak for how the group feels
c.) using the words and names th

b.) asking a member of a minority group to speak for how the group feels

Active listening is a useful skill where the listener focuses on understanding what the person is saying while they are saying it.
a.) focusing on understanding what a speaker is saying as they are saying it
b.) communicating honestly while engaging in ph

a.) focusing on understanding what a speaker is saying as they are saying it

Which of the following refers to the "Great Man" theory?
a.) A theory of leadership that explains leadership by examining the traits and characteristics of individuals considered to be historically great leaders
b.) A theory of leadership that tries to re

a.) A theory of leadership that explains leadership by examining the traits and characteristics of individuals considered to be historically great leaders

Which of the following is one of the most common traits identified in leaders?
a.) Contextual intelligence
b.) Sense of humor
c.) Self-confidence
d.) Self-sacrificing nature

c.) Self-confidence

John is an organization's marketing lead. He has sound knowledge about the organizational activities and can make effective job-related decisions. However, his team members are unable to achieve sales targets that he sets for them. His team members compla

c.) interpersonal

Sara shows concern for others, mentors subordinates, encourages subordinates to take initiative in solving problems, and shows appreciation for subordinates' contributions. Sara is demonstrating __________ leadership.
a.) relationship-oriented
b.) task-or

a.) relationship-oriented

The most effective leaders
a.) display both transactional and transformational leadership behaviors.
b.) tend to adopt a more task-oriented than relations-oriented leadership style.
c.) adopt a leadership style that makes them relations-oriented charismat

a.) display both transactional and transformational leadership behaviors.

Sam sees potential in Alex and offers Alex a chance to increase his responsibility within the group. Based on the leader-member exchange theory, Sam and Alex's relationship is in the _________ phase of the relationship life cycle.
a.) partnership
b.) acqu

b.) acquaintance

Jordan has been in the same position for several years. He has a formal relationship with his boss and completes his work according to established procedures. Based on the leader-member exchange theory, Jordan is
a.) part of the in-group.
b.) in the matur

d.) part of the out-group.

Which of the following statements is true about Fiedler's contingency model?
a.) Relationship-oriented leaders are more successful when leader-member trust is low.
b.) Fiedler suggests that leaders should adapt themselves to match the situation.
c.) Depen

c.) Depending on the favorability of the leadership situation, a different style of leadership is required.

Hersey and Blanchard believed that
a.) each situation is characterized by certain variables that make the situation either favorable or unfavorable to lead.
b.) leaders are fixed in their leadership style and that the situation should be changed to match

c.) leaders have the flexibility and range of skills to adapt their behavior to the maturity of their subordinates.

Mary, a team leader, found that a few of her team members' performance has been deteriorating. They have been coming late to work and have not been completing tasks on time. In order to improve her team's performance, Mary identified three options to deal

b.) She should rate the options to see which one will improve her team's performance.

The act of choosing a solution that is "good enough" is called
a.) discounting.
b.) reasoning.
c.) satisficing.
d.) framing.

c.) satisficing.

Peter is a senior manager in an organization that is currently laying off its employees. It is Peter's responsibility to convey this message to the laid-off employees. Harry is one among them with whom Peter had a conflict a year ago. Therefore, in an att

b.) availability

Martin decided to hire Ann for the associate's position because she reminded him of a former associate who had excelled in the position. Martin has used which of the following heuristics?
a.) Availability
b.) Adjustment
c.) Playfulness
d.) Representativen

d.) Representativeness

When the research team presented alternatives in terms of a chance for losses, the board chose the risk-seeking alternative, but when the team presented the alternatives in terms of opportunities for gain in the following meeting, the board switched to th

c.) framing

Vinita buys a stock assuming that she can make profit out of it. Shortly thereafter, the stock value drops and she loses money. Her financial planner thinks the stock value will drop further and advises her to sell the stock. However, the market value has

d.) escalation of commitment.

A model of decision making that seeks to maximize economic or other outcomes using a rational choice process is known as the __________ model.
a.) political
b.) classical
c.) garbage can
d.) administrative

b.) classical

In an attempt to spark innovation and creativity, the CEO asked the executive team to temporarily abandon the rules and explore all possibilities. The CEO was
a.) using the political model of decision making.
b.) satisficing as part of the administrative

d.) adopting playfulness as part of the garbage can model of decision making.

Globalization is
a.) Increasing average temperature over the globe.
b.) The trend of businesses expanding beyond their domestic boundaries.
c.) The increased use of satellite systems.
d.) A trend of developing unique products for each nation in the world.

b.) The trend of businesses expanding beyond their domestic boundaries.

Major regional trade agreements include all of the following EXCEPT
a.) WTO
b.) EU
c.) APEC
d.) NAFTA

a.) WTO

Global trade has this important effect on developing new competitors, because
a.) It facilitates the transfer of technology, allowing former local assemblers to become creators.
b.) It discourages home country competitors to enter the same host country.
c

a.) It facilitates the transfer of technology, allowing former local assemblers to become creators.

A multinational manager carefully considers the list of festivals that are celebrated in a country in order to allow for holidays for his/her employees. Which social institution is most likely being considered here?
a.) Education
b.) Economic system
c.) R

c.) Religion

High power distance countries have norms, values, and beliefs such as
a.) It is best to exercise power privately.
b.) A leader should develop his or her subordinates to equal partners.
c.) Leaders are made and not born.
d.) Everyone has a place, some are

d.) Everyone has a place, some are high and some are low.

Which of the following would likely help mitigate some of the negative impacts of globalization?
a.) Nothing, globalization benefits all parties involved.
b.) Private companies cutting costs in order to boost productivity
c.) Re-examining supply chains to

c.) Re-examining supply chains to ensure they conform to labor laws

Which of the Foreign Direct Investment (FDI) operations has the lowest level of ownership?
a.) Contracting
b.) Exporting
c.) Franchising
d.) Licensing

b.) Exporting

Institutional structures help drive globalization by supporting all of the following EXCEPT
a.) Independent judiciary systems
b.) Democratic governments
c.) Free press
d.) Re-distributing profits

d.) Re-distributing profits

Which of the following regions ranks lowest on Masculinity?
a.) Eastern Europe
b.) Southern Europe
c.) Western Europe
d.) Northern Europe

d.) Northern Europe

Cian, a college student, wants to graduate before getting married. He feels tension between his religion's expectation to avoid premarital sex and his college friends' expectations that he be sexually active while in school. Cian is expecting_____.
a.) An

a.) An identity conflict

After many years of being a student, supporting herself through gardening and landscape jobs, Neka received her degree and took a position as a teacher in a small town. She is most likely to experience which of the following?
a.) An identity transition
b.

a.) An identity transition

Which of the following is false?
a.) Identities can evolve and change
b.) Equity does not always means equality
c.) Equity is about giving everyone what they need to be successful
d.) Equality means sameness
e.) People with privilege tend to work hard; pe

e.) People with privilege tend to work hard; people without privilege, generally, do not work hard

In the context of diversity, equity, and inclusion, which is an example of oppression?
a.) Some employers treat Sena's family members as dishonest because of their skin color and are unwilling to hire them
b.) Billy does not have to apply to become a memb

a.) Some employers treat Sena's family members as dishonest because of their skin color and are unwilling to hire them

All of the following are appropriate strategies for inclusion except:
a.) Respecting people's privacy
b.) Asking a member of a minority group to speak for how the group feels
c.) Using the words and names that people ask you to use
d.) Using the pronouns

b.) Asking a member of a minority group to speak for how the group feels

8. Which best describes the skill of active listening?
a.) Focusing on understanding what a speaker is saying as they are saying it
b.) Communicating honestly while engaging in physical activity
c.) Listening closely to a speaker so the listener can share

a.) Focusing on understanding what a speaker is saying as they are saying it

Alice is the manager in her department of her company. She motivates employees to follow her demands to get the company's annual project finished by promising a weekend-getaway to any of her employees that get their portions of the project done effectivel

c.) Reward

Jim is the owner of a local business, where he oversees the work of several team members. His subordinates know that if they complete their work the way Jim would like, at the end of the year they will earn a raise from him. What type of leadership does J

b.) Transactional leadership

The belief that the behaviors that make a good leader depend on the situation is
a.) Universal Trait Theory
b.) Universal Behavior Theory
c.) Contingency Theory about Effective Traits
d.) Contingency Theory about Effective Behaviors

d.) Contingency Theory about Effective Behaviors

Tom is one of the most exceptional managers in his company. He is very charismatic and is said to truly inspire and motivate his subordinates and colleagues. His project leadership techniques also force his group to really concentrate, learn, and problem-

c.) Transformational leader

What type of interpersonal power is based on an individual's specialized knowledge or skills?
a.) Reward Power
b.) Positional Power
c.) Referent Power
d.) Expertise Power

d.) Expertise Power

A method of leadership done passively or actively that prescribes when leaders should intervene when there is a problem describes which of the following?
a.) Contingent reward
b.) Management-by-exception
c.) Individualized consideration
d.) Providing a vi

b.) Management-by-exception

Drew disagrees with his manager Winston about the new operating system. Drew believes that this new system is more complicated and less efficient than the old system. Drew wants to use the old system but feels that he will be punished if he resists. Drew

B. Coercive

Bob was just hired by XYZ Corporation, a financial consulting company. He graduated from one of the nation's best business school, and is very skilled. He knows a lot about financial consulting, however he is arrogant and doesn't have a very high motivati

d.) Jim should consider replace Bob if Bob cannot be motivated

Troy is a mid-level manager, and while he does not have control over promotional activities, he can punish subordinates for failing to meet goals or follow company standards. Even though Troy is not very knowledgeable and intelligent in his field, he is l

c.) Coercive, Referent

Of the different types of powers, position power is ____________
a.) Power that comes from an individual's formal place within an organization's structure
b.) Power that is based on the interpersonal connections an individual holds in an organization
c.)

a.) Power that comes from an individual's formal place within an organization's structure

Dan is afraid that if he does not show up to work on time again that his boss, Eleanor, will fire him. What kind of power does Eleanor have over Dan?
a.) Reward power
b.) Coercive power
c.) Legitimate power
d.) Referent power

b.) Coercive power

Which of the following situations does NOT exemplify a characterization of a transformational leader?
a.) Sarah runs into a problem with a client and comes to her boss, Allen, for advice. Previously, she has always followed a company protocol for uncertai

c.) Mary has been noticing that her subordinates have not been preforming at the highest level of effectiveness and not working their hardest at the tasks they've been given. She calls a meeting and promises promotion for the top 15% of those who sell the

Lisa is the leader of her management group. Her style is consistent with transformational leadership. Which of the following examples is likely NOT an example of Lisa's leadership behavior?
A. Lisa is charismatic and acts as a moral role model to her subo

C. Lisa accepts her subordinates work without critiquing it so that she does not hurt their confidence

In what stage of the relationship life cycle do the leader and subordinate get to know each other through very formal interaction?
a.) Mature partnership phase
b.) Stranger phase
c.) Acquaintance phase

b.) Stranger phase

Jamal DeAndre, the sales manager at a used car lot, has a team of different salesmen. He has different relationships with each member of the team. Steven and DaMarquis are two members of his team. Steven simply follows company policies and receives the be

a.) DaMarquis belongs to Jamal's in-group

William is a good guy but with his promotion to a higher-level manager, he seems to be punishing his workers more. Each time a employee is late to a meeting, he takes away the amount of time they have for break, makes them work overtime in order to meet q

a.) Coercive Power

Which of the following forms of leadership best describes: exchanges with in-group followers will be higher quality, characterized by higher levels of mutual trust, respect, and obligation?
a.) Transformational Leadership Theory
b.) Shared Leadership
c.)

c.) Leader-Member Exchange Theory

You got a test grade of 25/30 on the most recent assignment, after that you believe that you had always got that same grade on assignments for that class. Which bias applies here?
a.) Representativeness heuristic
b.) Framing effect
c.) Anchoring
d.) Prima

e.) Recency effect

Linda is the manager of her own boutique in the downtown area of a small town. Lately her store has been suffering and her employees are constantly not coming into work. Finally, Linda consulted a HR professional who suggested a list of advice to change h

d.) Confirmation Bias

The view that focuses on attaining a just distribution of economic goods and services is what kind of ethical decision making approach?
a.) Moral rights Approach
b.) Utilitarian Approach
c.) Justice Approach
d.) Kantianism Approach

c.) Justice Approach

Evaluating a decision in the context of fundamental rights for all people is an example of
a.) Utilitarian Approach
b.) Kantianism Approach
c.) Distributive Justice Approach
d.) Procedural Justice approach

b.) Kantianism Approach

The manager at Friends & Co. believes in the importance of applying the same rules in the distribution of goods and services. This manager's beliefs correlate most closely to...
a.) The Kantianism Approach
b.) The Justice Approach
c.) The Utilitarian Appr

b.) The Justice Approach

Two separate MGMT 1001 classes are given the same information, but each class is given the information in different wordings. The two class come up with significantly different decisions. What decision making bias are the classes experiencing?
a.) Framing

a.) Framing Effect

Sally is trying to make a decision on whether or not customers like her company's new style of coffee maker or not. Sally personally owns the new coffee machine and loves it, and therefore when she is researching customers' opinions, she only pays attenti

c.) Confirmation Bias

Which of the following refers to a theory that the morality of an act or practice comes from its consequences?
a.) Deontological Ethical Theory
b.) Utilitarianism
c.) International Business Ethics
d.) Corporate Social Responsibility

b.) Utilitarianism

Beth is a manager at her company, but was asked to interview some potential candidates for an open position. She interviews 15 individuals, and when she is asked to select one candidate for the position, she selects the first person she interviewed, remem

A. Primacy effect

In Startrek, when Spoke says "the needs of the many outweigh the needs of the few", which justice approach is he using?
a.) Utilitarianism
b.) Kantianism
c.) Distributive Justice
d.) None of the above

a.) Utilitarianism

During your weekend Ski get away, you purchased a two-day pass. The weather was great the first day, but as you wake up the second day and it is raining. What decision making bias would explain why it is likely you will ski in the rain?
a.) Primacy effect

d.) Escalation of commitment

You need to write a research paper on a behavioral science experiment for one of your classes. While you are doing your research, you only look for articles and facts that prove your hypothesis, or represent what you already believe to be true about the t

a.) Confirmation bias

Which of the following is not a component of a host country that is in the external environment of a multinational company?
a.) Education system
b.) Economic system
c.) Religion
d.) Company culture

d.) Company culture

All of the below options are examples of the trends of the globalizing economy besides:
a.) Growing trade and investment across national borders
b.) Increasing use of local suppliers
c.) Popularity of global quality standards
d.) Disintegrating trade barr

b.) Increasing use of local suppliers

The United States as a country places emphasis on personal responsibility and pulling your own weight in society. It also is traditionally a male oriented society in which men hold many high-level positions. How would U.S. score on Hofstede's culture scal

a.) High Individualism Score/ High Masculinity Score

Which is true about a culture with high power distance?
a.) Inequality is bad
b.) Powerful people should hide their power
c.) Decision making is centralized among a few people
d.) Theory Y leadership style should be used

c.) Decision making is centralized among a few people

Which of the following is something that is false about how developments in communication technologies impact multinational companies?
a.) It allows multinationals to communicate with companies located throughout the world
b.) It limits the amount of a pr

b.) It limits the amount of a product that a company can make

You are in an expatriate manager role. You noticed your subordinate believes that he can do nothing to control his own environment. When things do not go as he had expected, he gets very upset and does not do much to try to make changes to his environment

b.) High belief in environment controlling people