Frank and Lillian Gillbreth were known for:
-14 principles of management
-protestant work ethic
-motion studies
-hawthorne studies
-integrative conflict resolution
motion studies
______ is the formal authority to manage those below you in the chain of command
-implicit authority
-chain of command
-unity of command
-line authority
-line function
line authority
_____ is defined as planning, leading, organizing, and controlling
-administration
-management
-supervision
-leadership
-all of the above
management
Frederick Taylor is known for his:
-time studies
-14 principles of management
-protestant work ethic
-hawthorne studies
-integrative conflict resolution
time studies
The Hawthorne Studies were:
-early courses in management focused on the life and times of Nathaniel Hawthorne
-a research project conducted at the Hawthorne works of Western Electric company
-times studies of worker productivity in Hawthorne, NY.
-the stu
a research project conducted at the Hawthorne works of the Western Electric company
Which is not one of the types of authority discussed by Weber in Bureaucratic management?
-parental authority
-rational-legal authority
-traditional authority
-charismatic authority
-none of the above were discussed by Weber
parental authority
According to Katz's Three Skills model, ______ is the expertise necessary to be proficient with methods and processes in the business
-technical skill
-human skill
-conceptual skill
-technological skill
-people skill
technical skill
In the When Good management is bad management case, what was the basic problem at RSI?
-lack of capital
-the geographical territory was too large
-management did not listen to the concerns of employees before making decisions.
-workers did not have the re
management did not listen to the concerns of employees before making decisions.
When one manager assigns a task to another it is known as ______
-authority
-line of authority
-delegation
-division of labor
-being lazy
delegation
According to Mary Parker Follet, organizational conflict:
-is always good
-is always bad
-is always ugly
-is always unnecessary
-maybe productive if differences can be resolved
maybe productive if differences can be resolved
the formalized study of management is:
-a young science that was taught in the classroom only after the industrial revolution
-an old science, first taught at Harvard in the 1600s
-management has always existed, but it was not formalized until the Industr
a and c only
A _______ was an elemental movement or step in a motion study
-Therblig
-stepper
-element
-x-motion
-movement
therblig
In the when good management is bad management case, was it a good decision to buy the fleet of vehicles?
-yes, the company saved a lot of money
-yes, the workers would be proud to drive company vehicles
-no, the spreadsheet did not tell the whole story an
no, the spreadsheet did not tell the whole story and morale would plummet
In a/am _______ system we view the organization in light of its environment
-mechanistic system
-closed system
-open system
-environmental system
-i must admit I have no idea
open system
Applying new ideas to a product or service is the definition of:
-imagineering
-re-imaging
-organizational innovation
-organizational change
-organizational development
organizational innovation
This type of manager is an executive who deals with long-term strategy and objectives
-front-line manager
-top manager
-member of the board
-executive assistant
-none of the above
top manager
Samples of leadership, administration, and management in past societies can be found in which of the following institutions:
-the military
-public administration
-religion
-all of the above
-a and b only
all of the above
The four functions of management include all of the following except:
-supervising
-planning
-organizing
-controlling
-leading
supervising
According to Chester Bernard, _______ is "a system of consciously coordinated activities or forces."
-free will/choice
-existentialism
-organization
-willfullness
-communication
organization
What is true about Mary Parker Follet?
-she was a Harvard trained and Cambridge trained American social worker
-she was a french ceo
-she was a german professor
-she was an italian bricklayer
-she was a dutch shop owner
she was a Harvard trained and Cambridge trained american social worker
Beyond Title VII, as it relates to racial discrimination, the Civil Rights Act of 1991 provides
-punitive damages above and beyond compensatory damages
-additional penalties for hate crimes
-penalties for sexual orientation discrimination
-a and b only
-b
punitive damages above and beyond compensatory damages
This type of communication is an unofficial network of information
-Informal communication
-Nonverbal communication
-Proxemic communication
-Horizontal communication
-Formal communication
informal communication
In the It's Discrimination , Isn't It? case, which of the following statements is most accurate?
-Medi-Core did not engage in overt discrimination.
-The Medi-Core Administration was not interested in addressing issues related to discrimination.
-The Medi-
medi-core did not engage in overt discrimination
Seeking an acceptable solution rather than a perfect or optimal solution is known as____________.
-Perfectionism
-Pareto optimality
-Parkinson's law
-Bounded rationality
-Satisficing
satisficing
These decisions relate to unique or unusual circumstances for which standard operating procedures are not available.
-Single issue voters
-Programmed decisions
-Non-programmed decisions
-SOPs
-None of the above
non-programmed decisions
What is not true about racism?
-The vast majority of the differences in income between black and white people are clearly due to racial discrimination
-Managers must neither engage in nor tolerate racism in the workplace
-Economically, employers do their
the vast majority of the differences in income between black and white people are clearly due to racial discrimination
This federal law prohibits discrimination based on sex-based discrimination
-1964: Title VII of Civil Rights Act
-1967: Age Discrimination Act
-1990: Americans with Disabilities Act
-1991: Civil Rights Act
-None of the above
1964: title VII of civil rights act
The theory that what is ethical is that which is most fair and impartial is known as the _______________ approach
-Utilitarian
-Moral Rights
-Justice
-Practical
-None of the above
justice
______________________ is filling in information gaps with what we know
-Perceptual filtering
-Perceptual distortion
-Selective perception
-Closure
-Using Ellipse
closure
In the shareholder model of social responsibility ______________________
-The organization has additional obligations to society beyond producing quality products and obeying the law
-Businesses are responsible enhance and promote welfare of society as a
none of the above
In the basic communications model, the channel through which the message is sent is known as the ____________________
-Message
-Messenger
-Medium
-Method
-Movement
medium
How does the concept of diversification relate to the concept of diversity?
-This financial concept may be applied to human resources
-In both scenarios, the differences serve to protect the organization
-In both scenarios, the differences are likely to l
all of the above
Metaphors that make a case for a diversity include all of the following except:
-The survivability of plots of wild prairie species in a long term ecology research study
-The potato blight wiping out potatoes in the 1840s
-The Harlem Globetrotters basketb
The Harlem Globetrotters basketball team
______________ is the responsibility to comply with all laws and regulations.
-Regulatory responsibility
-Legal responsibility
-Production responsibility
-Ethical responsibility
-Social responsibility
legal responsibility
__________ are lifelong goals or objectives closely related to the individual's core ideology
-Lifestyle values
-Terminal values
-Instrumental values
-Big Hairy Audacious Goals
-None of the above
terminal values
The probability that a negative outcome will occur is known as:
-A goal
-A prospect
-An event
-Risk
-Mediation
risk
What is true about stereotyping?
-Generalizations may be helpful
-Stereotypes are simplified beliefs about a particular group of people
-There is usually a grain of truth that makes the stereotype believable
-The stereotype is often a caricature rather th
all of the above are true
Title VII of the Civil Rights Act of 1964 prohibits discrimination based on ethnicity or national origin covering all of the following except:
-Employment Decisions: Employers may not hire or fire based on national origin
-Accent discrimination: Employers
hate crimes: employers must accept immigrants from countries the CIA has placed on the terrorist watch list or they may be charged with hate crimes
To do what is right and abstain from what is wrong even when legally wrong may be permissible is the definition of _________________
-Permissibility
-Legal responsibility
-Production responsibility
-Ethical responsibility
-Social responsibility
ethical responsibility
In the basic communications model, language that facilitates communication within the group but hinders communication to those outside or unfamiliar with the language is known as ____________
-Jargon
-Encoding
-Elevated language
-Decoding
-Noise
jargon
According to The Bookshelf in Your Boss's Brain, what does "Stick to the knitting" mean?
-Work harder than the competition
-Stay close to the boss who feeds and clothes you
-Stay close to your core concept
-Come up with new ideas to add to the fabric of t
stay close to your core concept
According to The Bookshelf in Your Boss's Brain, what does it mean to synergize?
-It is a reference to having a Big Hairy Audacious Goal
-It means that the whole is greater than the sum of the parts
-It means that you must manage complexity
-It means that
it means that the whole is greater than the sum of the parts
According to The Bookshelf in Your Boss's Brain, how does Collins's idea of "the flywheel" relate to "the doom loop"?
-The fly wheel and the doom loop are two sides of the same issue
-When the fly wheel gains momentum, it prevents the doom loop.
-The doom
all of the above
According to The Bookshelf in Your Boss's Brain, what came first?
-Total Quality management
-Analytical management (heavy on statistics)
-An emphasis on economies of scale and bigness as a strategy
-Management that emphasized business psychology
-All have
am emphasis on economies of scale and bigness as a strategy
According to The Bookshelf in Your Boss's Brain, What is NOT a key phrase from Good to Great?
-"Get the right people on the bus"
-"The fly wheel and the doom loop"
-"The hedgehog concept."
-"Rinsing your cottage cheese"
-"Knowledge worker
knowledge worker
According to The Bookshelf in Your Boss's Brain, which is NOT a key phrase from How to win Friends and Influence People?
-"You can't win an argument"
-"Lather before you shave."
-"Stick to the Knitting"
-"Give the dog a good name"
-"Be hearty in your appr
stick to the knitting
In the case: Why is Rich Brutka Leaving his Dream Job?, why did rich not have one good boss over 15 years at Technotrends?
-Bad luck
-He attracts bad managers
-It was his fate or destiny
-The company culture attracts bad managers
-All of the above
the company culture attracts bad managers
A broad term for dealings between workers and management is known as _____________________
-Representative government
-Distributive negotiation
-Integrative bargaining
-Labor relations
-Collective bargaining
labor relations
Which of the following are not stages of team development
-Storming & Performing
-Forming & Conforming
-Norming & Adjourning
-All of the above
-A & B only
forming and conforming
_____________ is stage of team development marked by standards and team unity
-Conforming
-Storming
-Norming
-Performing
-Adjourning
norming
In The Corporate Training Department case, the problems (e.g. clients leaving and employees polishing their r�sum�s):
-Stemmed from bad attitudes of employees which infected customers.
-Began when two offices split. Two offices simply cannot function as o
were symptoms of the pursuit of standardization over instructional excellence (a subtle shift in organizational strategy)
A ________________ is a political strategy that deals with specialized knowledge. It is "what you know, not who you know."
-Positional strategy
-Networking strategy
-Expertise strategy
-Personal strategy
-Educational strategy
expertise strategy
A company that owns enough stock (51%) to control another company is known as a ________________.
-Parent company
-Subsidiary
-Tyrant
-Synergy
-A & B only
parent company
The study of individual behavior and group interactions is
-Psychology
-Sociology
-Organizational behavior
-Management
-None of the above
organizational behavior
According to the Matthew 18 Model for conflict resolution, the first step, when offended is to go to the offender. The second step is to ___________________
-Blog about his or her actions to relieve stress
-Sabotage the offender behind his or her back
-Ta
take a witness with you to confront again
Charismatic leaders have all of the following attributes except _____________
-They are strong role models
-They appear competent
-They are authoritarian
-They articulate ideological goals
-They create confidence in followers
they are authoritarian
When positive consequences follow desirable behaviors, we are dealing with ________________
-Positive reinforcement
-Negative reinforcement
-Punishment
-Extinction
-Continuous reinforcement
positive reinforcement
A ___________________ is what the job holder does and why
-Job analysis
-Job description
-Job specification
-All of the above
-A & B only
job description
How small or large a group is-this is known as
-Group roles
-Group strength
-Group size
-Group largeness
-Small-large dynamics
group size
In this model, the business is organized by each unit, and may be arranged by product, market or geography.
-Departmentalization
-Functional structure
-Divisional structure
-Matrix structure
-None of the above
divisional structure